Reference Guide
Compaq Deskpro Personal Computers
Compaq Professional Workstations
Compaq Service Reference Guide
Compaq Deskpro Personal Computers
Compaq Professional Workstations
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
COMPAQ, the Compaq logo, and Deskpro Registered in U. S. Patent and Trademark Office.
PREMIERSOUND is a trademark of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products
referenced herein are trademarks or registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Celeron and MMX are
trademarks of Intel Corporation.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement.
Compaq Service Reference Guide
Compaq Deskpro Personal Computers
Compaq Professional Workstations
Third Edition (June 2000)
Part Number 123385-003
Spare Part Number 152611-001
Compaq Computer Corporation
CONTENTS
preface
About This Guide
Symbols and Conventions......................................................................................................... vii
Technician Notes ..................................................................................................................... viii
Additional Documentation.......................................................................................................viii
chapter 1
Installing the Operating System
1.1 Microsoft Windows 95 or 98 ............................................................................................. 1-1
1.1.1 Installing or Upgrading Device Drivers .................................................................... 1-1
1.2 Microsoft Windows NT Workstation 4.0 or Windows 2000 Professional ........................ 1-2
1.2.1 Installing or Upgrading Device Drivers for Windows NT Workstation 4.0
and Windows 2000 Professional ........................................................................................ 1-2
1.2.3 Creating an Emergency Repair Diskette for Windows NT Workstation 4.0.............1-2
1.2.4 Using the Emergency Repair Diskette with Windows NT Workstation 4.0 ............. 1-2
1.3 Converting to NTFS...........................................................................................................1-3
1.3.1 Windows NT Workstation 4.0...................................................................................1-3
1.3.2 Windows 2000 Professional......................................................................................1-3
1.4 Registering the Computer .................................................................................................. 1-4
1.5 Compaq Software...............................................................................................................1-4
chapter 2
Setup Utilities and Diagnostic Features
2.1 Computer Setup Utilities....................................................................................................2-1
2.1.1 Using Computer Setup Utilities ................................................................................ 2-2
Power-On Self-Test (POST).........................................................................................2-3
2.1.2 Computer Setup Menu .............................................................................................. 2-4
2.2 Computer Diagnostics......................................................................................................2-10
2.2.1 Create a Diagnostics Diskette.................................................................................2-10
DOS-Based ................................................................................................................. 2-10
Windows-Based .......................................................................................................... 2-10
2.2.2 Computer Checkup (TEST) .................................................................................... 2-10
2.2.3 View System Information (INSPECT)....................................................................2-11
2.2.4 Compaq Diagnostics for Windows..........................................................................2-12
Using Compaq Diagnostics for Windows .................................................................. 2-13
Running Diagnostic Tests...........................................................................................2-13
2.3 Protecting Your Software ................................................................................................ 2-14
2.3.1 Ordering Backup Diskettes ..................................................................................... 2-14
2.3.2 Compaq Restore CD................................................................................................2-14
2.3.3 Compaq Restore CD for Windows NT ................................................................... 2-14
iii
Contents
chapter 3
Desktop Management
3.1 Initial Configuration and Deployment ............................................................................... 3-2
3.1.1 Remote System Installation.......................................................................................3-2
Altiris eXpress .............................................................................................................. 3-2
PC Transplant Pro and PC Transplant for Compaq......................................................3-3
3.2 Asset Tracking and Security .............................................................................................. 3-3
3.2.1 Password Security ..................................................................................................... 3-5
Establishing a Setup Password Using Computer Setup................................................3-5
Establishing a Power-On Password Using Computer Setup.........................................3-5
Entering a Power-On Password....................................................................................3-6
Changing a Power-On or Setup Password....................................................................3-6
Deleting a Power-On or Setup Password......................................................................3-6
National Keyboard Delimiter Characters ..................................................................... 3-7
Clearing Passwords.......................................................................................................3-7
3.2.2 Smart Cover Sensor...................................................................................................3-7
Setting the Smart Cover Sensor Protection Level ........................................................ 3-7
3.2.3 Smart Cover Lock ..................................................................................................... 3-8
Locking the Smart Cover Lock .................................................................................... 3-8
Unlocking the Smart Cover Lock.................................................................................3-8
Using the Smart Cover FailSafe Key............................................................................3-8
3.2.4 Master Boot Record Security .................................................................................... 3-9
Before You Partition or Format the Current Bootable Disk ....................................... 3-10
3.2.5 The Kensington Cable Lock Provision ................................................................... 3-10
3.2.6 Fingerprint Identification Technology .................................................................... 3-10
3.3 Fault Notification and Recovery ...................................................................................... 3-11
3.3.1 Processor Fault Prediction and Prefailure Warranty ............................................... 3-11
3.3.2 SMART Hard Drive Fault Prediction for IDE Drives.............................................3-11
3.3.3 Drive Protection System for IDE Drives.................................................................3-11
3.3.4 Ultra ATA Integrity Monitoring ............................................................................. 3-11
3.3.5 ECC Fault Prediction and Prefailure Warranty ....................................................... 3-12
3.3.6 Surge-Tolerant Power Supply ................................................................................. 3-12
3.3.7 Thermal Sensor ....................................................................................................... 3-12
3.4 Software Updating and Management...............................................................................3-12
3.4.1 Local ROM Flash .................................................................................................... 3-13
3.4.2 Remote ROM Flash.................................................................................................3-13
Using Remote ROM Flash..........................................................................................3-13
3.4.3 FailSafe Boot Block ROM ...................................................................................... 3-14
3.4.4 Remote Security Management ................................................................................ 3-16
3.4.5 Remote Wakeup and Remote Shutdown.................................................................3-16
3.4.6 NIC Alert.................................................................................................................3-16
3.4.7 Replicating Original Setup ...................................................................................... 3-17
3.4.8 Dual-State Power Button.........................................................................................3-17
3.4.9 Power Management.................................................................................................3-18
3.4.10 World Wide Web Site ........................................................................................... 3-18
3.5 Building Blocks and Partners...........................................................................................3-19
3.5.1 Desktop Management Interface (DMI) ................................................................... 3-19
3.5.2 Wired for Management ........................................................................................... 3-19
iv Contents
chapter 4
IDE/ATAPI Device Sequencing Guidelines
4.1 General Application Rules ................................................................................................. 4-1
4.2 Special Situations...............................................................................................................4-1
chapter 5
SCSI Guidelines
Using the Multi-Mode SCSI Cable .......................................................................................... 5-2
appendix A
Connector Pin Assignments ............................................................................................................. A-1
appendix B
Power Cord Set Requirements ......................................................................................................... B-1
appendix C
Hard Drives......................................................................................................................................... C-1
appendix D
POST Error Messages........................................................................................................................ D-1
appendix E
Diagnostic Indicator Lights .............................................................................................................. E-1
appendix F
Troubleshooting Without Diagnostics ..............................................................................................F-1
appendix G
System Board and Riser Board Reference Designators................................................................ G-1
appendix H
Model Number Naming for Compaq Products................................................................................ H-1
appendix J
Diagnostic Error Codes ...................................................................................................................... J-1
Index ..................................................................................................................................................... I-1
v
Contents
preface
ABOUT THIS GUIDE
This Compaq Service Reference Guide is a troubleshooting and repair guide that can be used for
reference when servicing the Compaq Deskpro Personal Computers and Compaq Intel-based
Workstations. Only authorized technicians trained by Compaq should attempt to repair this
equipment.
Compaq Computer Corporation reserves the right to make changes to all Compaq Personal
Computers and Workstations without notice.
All features identified in this document may not be available on all Compaq Products.
Symbols and Conventions
The following text and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result
in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of data.
Text set off in this manner presents commentary, sidelights, or clarifying information.
The following warning symbols are located on applicable components of some products and
should be observed to avoid personal injury or component damage:
WARNING: Any surface or area of the equipment marked with these symbols indicates the
presence of a hot surface or hot component. If this surface is contacted, the potential for injury
exists. To reduce risk of injury from a hot component, allow the surface to cool before touching.
WARNING: Any surface or area of the equipment marked with these symbols indicates the
presence of electrical shock hazards. The enclosed area contains no operator-serviceable parts.
To reduce risk of personal injury from electrical shock hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface
Connection. To reduce risk of electrical shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into this receptacle.
Compaq Service Reference Guide vii
Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All
troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because
of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring board. Improper repairs can create a safety
hazard. Any indications of component replacement or printed wiring board modifications may void any
warranty.
WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only
authorized service technicians should attempt to make repairs to this equipment. Do not exceed the level of
repair specified in these procedures.
Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at
the component level or to make modifications to any printed wiring board. Improper repairs could create
conditions that are hazardous.
CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at
the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC
power cord into a properly grounded AC outlet only.
The installation of options and servicing of this product shall be performed by
individuals who are knowledgeable of the procedures, precautions, and hazards
associated with equipment containing hazardous energy circuits.
Additional Documentation
!" The following documentation is available to support these products:
!" User Documentation
!" Technical Training Guides
!" Compaq Service Advisories and Bulletins
!" Compaq QuickFind
!" Compaq Technical Reference Guide
!" Compaq Service Quick Reference Guide
!" Compaq Maintenance & Service Guide
!" Compaq Quick Troubleshooting Guide
viii About This Guide
1
chapter
INSTALLING THE OPERATING SYSTEM
Depending on the model, Microsoft Windows 95, 98, Microsoft Windows 2000 Professional, or
Microsoft Windows NT is preinstalled on the computer and will be configured automatically the
first time the computer is turned on.
CAUTION: Do not add optional hardware devices to your computer until the operating system is
successfully installed. Doing so may cause errors and may prevent the operating system from installing
properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE
PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer.
1.1 Microsoft Windows 95 or 98
The first time the computer is turned on, Microsoft Windows is automatically installed. This takes
approximately 5 to 20 minutes, depending on the system hardware configuration. At the
beginning of the installation process, the user is prompted to select the appropriate language for
the operating system. Read and follow the instructions that appear on the screen to complete the
installation.
1.1.1 Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
The Windows Cab files directory and its subdirectories provide the Compaq-specific integration
of the operating system and include supported device drivers. The Cab files directory path is
c:\Windows\Options\Cab. However, if you are using the Compaq Restore CD, the Cab files are
located in c:\Compaq\Win95 when using Windows 95 and in c:\Windows\Options\Cab when
using Windows 98.
Compaq Service Reference Guide 1-1
1.2 Microsoft Windows NT Workstation 4.0 or Windows 2000
Professional
The first time you turn on your computer, the operating system is automatically installed for you.
This takes approximately 10 to 20 minutes, depending on the system hardware configuration. At
the beginning of the installation process, the user is prompted to select the appropriate language
for the operating system. Read and follow the instructions that appear on the screen to complete
the installation.
1.2.1 Installing or Upgrading Device Drivers for Windows NT Workstation 4.0 and
Windows 2000 Professional
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
The I386 directory and its subdirectories provide the Compaq-specific integration of the operating
system for the computer model and include device drivers supported by Windows NT.
When prompted for the I386 directory on the operating system CD, replace the path specification
with C:\I386 or use the browse button of the dialog box to browse the computer for the I386
folder. For Windows NT 4.0, reapply Service Pack 6A by clicking its icon located on the
computer desktop. For Windows 2000, no further steps are required.
When reapplying the service pack for Windows NT 4.0, if you are prompted to
replace a file with a newer version, always choose Yes.
There is no service pack for Windows 2000 Professional.
1.2.3 Creating an Emergency Repair Diskette for Windows NT Workstation 4.0
Not all Compaq computers equipped with Windows NT support this feature.
This section applies only to computers equipped with a diskette drive.
After installing Microsoft Windows NT, Compaq recommends that you create an Emergency
Repair Diskette. Using one blank, formatted diskette, complete the following steps:
1. Click Start ! Run.
2. In the dialog box enter:
C:\RDISK.EXE
3. Read and follow the instructions that appear on the screen.
1.2.4 Using the Emergency Repair Diskette with Windows NT Workstation 4.0
Not all Compaq computers equipped with Windows NT support this feature.
The following section applies only to computers equipped with a diskette drive.
The Emergency Repair Diskette cannot be used on an LS-120 drive.
To use the Emergency Repair Diskette, insert the emergency repair diskette in the diskette drive
and restart the computer. Follow the instructions displayed on the screen.
1-2 Installing the Operating System
1.3 Converting to NTFS
1.3.1 Windows NT Workstation 4.0
The hard drive included with a Windows NT Workstation 4.0 model contains a primary FAT16
partition on which the operating system and Compaq software are installed. The rest of the hard
drive is divided into one or more additional partitions. Because FAT16 only supports partitions up
to 2 GB, converting to NTFS will allow hard drives larger than 2 GB to be partitioned as one
large drive. To convert an existing partition from a 2 GB FAT 16 partition to a 2 GB NTFS
partition:
1. Click Start Run.
2. Type CONVERT.EXE X: /FS:NTFS where X is the drive letter designating the partition you
wish to convert.
Alternatively, the Compaq Restore CD can be utilized to repartition the hard drive. The largest
NTFS partition possible is 7.5 to 8.0 GB, depending on the hard drive, with a second NTFS
partition created from the remaining space on the drive.
CAUTION: The following procedures will remove all of the software applications and data files from your
hard drive. Be sure to back up any data files you have created prior to converting from FAT16 to NTFS, or
you will not be able to restore them.
You will be able to restore the operating system and drivers required to access the Internet from the
Compaq Restore CD. The operating system (without Compaq software or optimized drivers) may be
restored from the operating system installation CD or diskettes.
If the computer does not have a CD-ROM drive, other means of installation, such as a network
share, will be needed for this procedure.
Insert the Compaq Restore CD, version 2.0 or higher, into the CD-ROM drive and turn on or
restart the computer. Read and follow the instructions that appear on the screen to change the
drive partitioning.
1.3.2 Windows 2000 Professional
To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the
NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the
screen.
Compaq Service Reference Guide 1-3
1.4 Registering the Computer
The computer should be registered with Compaq. Registration establishes a record of ownership
and gives the user an opportunity to receive product announcements, updates, and other
communications periodically. To register one machine, just visit Compaq's Web site at
www.compaq.com/products/registration and follow the instructions that appear on the screen. To
register more than one machine, either telephone in the information or enter the units one at a
time on the Compaq Web site.
1.5 Compaq Software
The Microsoft Windows 95, 98, Windows NT Workstation 4.0, or Windows 2000 Professional
operating system is preinstalled on the computer and will be configured automatically the first
time the computer is turned on. The following Compaq software will also be installed at that time
on selected models:
"# Computer Setup Utilities and diagnostic features
"# Compaq Support Software including device drivers
"# Compaq Configuration Record
"# Online Compaq Safety & Comfort Guide
"# Intelligent Manageability
"# Enhanced Compaq Insight Personal Edition (Diagnostics for Windows)
"# DMI Support
"# Power Management with energy saver features
"# Security Management tools
"# Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
"# Compaq Support Software CD for Compaq Desktop, Portable, and Workstation Products
(refer to Section 3.4.7, "Enhanced Support Software CD and World Wide Web Site," for
ordering information)
"# Compaq Web Site at www.compaq.com
"# Compaq Deskpro Supplement CD, which is supplied with many desktop models
1-4 Installing the Operating System
2
chapter
SETUP UTILITIES AND DIAGNOSTIC FEATURES
Compaq Computer Setup Utilities and diagnostic features provide information needed about the
computer system when contacting Compaq Customer Support. These tools can also be used to:
!" Change factory default settings and to set or change the system configuration, which may
be necessary when you add or remove hardware.
!" Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
!" Determine information about the operating environment of the computer.
!" Solve system configuration errors detected but not automatically fixed during the Power-
On Self-Test (POST).
!" Establish and manage passwords and other security features.
!" Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all Compaq
products.
2.1 Computer Setup Utilities
Use Computer Setup Utilities to do the following:
!" Modify or restore factory default settings.
!" Set the system date and time.
!" Set, view, change, or verify the system configuration including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
!" Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM
drives, DVD-ROM drives, or PD-CD drives.
!" Configure Quiet Drive options (for drives that support this feature).
!" Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic
tests run during a Full Boot. You can set your system to:
always Quick Boot (default);
periodically Full Boot (from every 1 to 30 days); or
always Full Boot.
!" Enable or disable Network Server Mode, which allows the computer to boot the operating
system when the power-on password is enabled. The keyboard and mouse remain locked
until the power-on password is entered.
Compaq Service Reference Guide 2-1
!" Select Post Messages Enabled or Disabled to change the display status of Power-On Self-
Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs,
the error is displayed regardless of the mode selected. To manually switch to Post
Messages Enabled during POST, press any key (except F10 or F12).
!" Establish Ownership Tag, the text of which is displayed each time the system is turned on
or restarted.
!" Enter the Asset Tag or property identification number assigned by your company to this
computer.
!" Enable power-on password prompting during system restarts (warm boots) as well as
during power-on.
!" Establish a setup password that controls access to Computer Setup and the settings
described in this section.
!" Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio,
or embedded NIC, so that they cannot be used until they are unsecured.
!" Enable or disable Master Boot Record (MBR) Security.
!" Enable or disable removable media boot ability.
!" Enable or disable removable media write ability.
!" Solve system configuration errors detected but not automatically fixed during the Power-
On Self-Test (POST).
!" Replicate your system setup by saving system configuration information on diskette and
restoring it on one or more computers.
!" Execute self-tests on a specified IDE hard drive.
!" Configure various energy-saving features including energy saver mode, system and hard
drive timeouts, power button mode, and power LED behavior.
2.1.1 Using Computer Setup Utilities
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. To restart the computer in Windows or Windows NT, click
Start # Shut Down # Restart the Computer.
2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.
Press Enter to bypass the title screen, if necessary.
If you do not press the F10 key while the message is displayed, you must turn the
computer off, then on again, to access the utility.
Pressing the F12 key initiates Network Service Boot for Remote System
Installation.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,
Security, Power, and Advanced. Section 2.1.2 in this chapter provides more information
about the features that are available.
3. Using the arrow keys or the Tab key, select the option you want and press the Enter key. To
return to the Computer Setup Utilities menu, press the Esc key.
2-2 Setup Utilities and Diagnostic Features
4. To apply and save changes, select File # Save Changes and Exit.
If you selected an option that automatically restarted the computer, changes were applied
at that time.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
If you have already applied changes you now want to eliminate, select Set Defaults and
Exit. This option will restore the original system defaults.
Be sure to configure new options and drivers in the operating system after they
have been configured by the Setup Utility.
Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on, POST
checks the following items to ensure that the computer system is functioning properly:
!" Keyboard
!" Memory modules
!" Diskette drives
!" All IDE and SCSI mass storage devices
!" P r o c e s s o r s
!" C o n t r o l l e r s
If the Power-On Password is set, a key icon appears on the screen while POST is
running. You will need to enter the password before continuing. Refer to Chapter 3
for information on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. Refer to
Appendix D for POST error Messages and their solutions.
Compaq Service Reference Guide 2-3
2.1.2 Computer Setup Menu
Heading Option Description
File System Information Lists product name, processor type/speed/stepping, cache size,
system ROM family and version, installed memory size, system
board revision, chassis serial number, integrated MAC for
embedded, enabled NIC (if applicable), and asset tracking
number.
Set Time and Date Allows you to set system time and date.
Save to Diskette Saves system configuration to a blank 1.44-MB diskette.
Restore from Diskette Restores system configuration from a diskette.
Set Defaults and Exit Restores factory default settings and clears all passwords.
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to system configuration and exits Computer
Setup.
Storage Device Configuration Lists all installed storage devices. The following options appear
when a device is selected:
Diskette Type (For legacy diskette drives only)
Identifies the highest capacity media type accepted by the
diskette drive. Options are 3.5" 1.44 MB, 3.5" 720 KB,
5.25" 1.2 MB, 5.25" 360 KB, and Not Installed.
Drive Emulation (IDE devices only)
Allows you to select a drive emulation type for a storage device.
(For example, a Zip drive can be made bootable by selecting
disk emulation.)
Drive Type Emulation Options
Hard disk No emulation options available.
Diskette None (treated as diskette drive)
Disk (treated as hard drive)
CD-ROM None (treated as CD-ROM drive)
Diskette (treated as diskette drive)
Disk (treated as hard drive)
Other (e.g., Zip None (treated as Other)
drive) CD-ROM (treated as CD-ROM drive)
Diskette (treated as diskette drive)
Disk (treated as hard drive)
Transfer Mode (IDE devices only)
Specifies the active data transfer mode. Options (subject to
device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra
DMA 0, and Max UDMA.
Continued
2-4 Setup Utilities and Diagnostic Features
Computer Setup Menu Continued
Heading Option Description
Storage Device Configuration Translation Mode (IDE disks only)
(continued) Lets you select the translation mode to be used for the device.
This enables the BIOS to access disks partitioned and formatted
on other systems and may be necessary for users of older
versions of Unix (e.g., SCO Unix version 3.2). Options are Bit-
Shift, LBA Assisted, User, and None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be changed.
If the selected translation mode is not compatible with the translation mode that was active when the
disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation Parameters (IDE Disks only)
Allows you to specify the parameters (logical cylinders, heads,
and sectors per track) used by the BIOS to translate disk I/O
requests (from the operating system or an application) into
terms the hard drive can accept. Logical cylinders may not
exceed 1024. The number of heads may not exceed 256. The
number of sectors per track may not exceed 63. These fields are
only visible and changeable when the drive translation mode is
set to User.
Multisector Transfers (IDE ATA devices only)
Specifies how many sectors are transferred per multi-sector PIO
operation. Options (subject to device capabilities) are Disabled,
8, and 16.
Quiet Drive (available on select drives only)
Performance
Allows the drive to operate at maximum performance.
Quiet
Reduces noise from the drive during operation. When set
to Quiet, the drive will not operate at maximum
performance.
If the drive does not support Quiet mode, the Quiet Drive option
will not be displayed.
Removable Media Boot
Enables/disables ability to boot the system from removable
media.
Note: After saving changes to Removable Media Boot, the
computer will restart. Turn the computer off, then on, manually.
Removable Media Write
Enables/disables ability to write data to removable media.
Note: This feature applies only to legacy diskette, IDE LS-120
SuperDisk, and IDE PD-CD drives.
Primary IDE Controller
Allows you to enable or disable the primary IDE controller.
Continued
Compaq Service Reference Guide 2-5
Computer Setup Menu Continued
Heading Option Description
Storage Device Configuration Secondary IDE Controller
(continued) Allows you to enable or disable the secondary IDE controller.
Diskette MBR Validation
Allows you to enable or disable strict validation of the diskette
Master Boot Record (MBR).
Note: If you use a bootable diskette image that you know to be
valid, and it does not boot with Diskette MBR Validation
enabled, you may need to disable this option in order to use the
diskette.
DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of
performing the Drive Protection System (DPS) self-tests.
Note: This selection will only appear when at least one drive
capable of performing the IDE DPS self-tests is attached to the
system.
Boot Order Allows you to specify boot order of installed peripheral devices
(such as LS-120 drive, diskette drive, hard drive, SCSI drive,
CD-ROM drive, or DVD-ROM drive).
Security Setup Password Enables setup (administrator) password.
See Section 3.2, Asset Tracking and Security, for more
information.
Power-On Password Enables power-on password.
See Section 3.2, Asset Tracking and Security for more
information.
Password Options Enables/disables network server mode.
Specifies prompting for power-on password.
See Section 3.2, Asset Tracking and Security, for more
information.
Note: This selection will appear only if a power-on password is
set.
Smart Cover Enables/disables Smart Cover Sensor and Cover Lock. (Feature
supported on select models only.)
Lists most recent cover removal. (Feature supported on select
models only.)
See Section 3.2, Asset Tracking and Security, for more
information.
Continued
2-6 Setup Utilities and Diagnostic Features
Computer Setup Menu Continued
Heading Option Description
Security Master Boot Record Allows you to enable or disable Master Boot Record (MBR)
(continued) Security Security. When enabled, the BIOS rejects all requests to write to
the MBR on the current bootable disk. Each time the computer is
powered on or rebooted, the BIOS compares the MBR of the
current bootable disk to the previously-saved MBR. If changes
are detected, you are given the option of saving the MBR on the
current bootable disk, restoring the previously-saved MBR, or
disabling MBR Security. You must know the setup password, if
one is set.
Note: Disable MBR Security before intentionally changing the
formatting or partitioning of the current bootable disk. Several
disk utilities (such as FDISK and FORMAT) attempt to update
the MBR. If MBR Security is enabled and disk accesses are
being serviced by the BIOS, write requests to the MBR are
rejected, causing the utilities to report errors. If MBR Security is
enabled and disk accesses are being serviced by the operating
system, any MBR change will be detected by the BIOS during
the next reboot, and an MBR Security warning message will be
displayed.
Save Master Boot Record Saves a backup copy of the Master Boot Record of the current
bootable disk.
Note: Only appears if MBR Security is enabled.
Restore Master Boot Restores the backup Master Boot Record to the current
Record bootable disk.
Note: Only appears if all of the following conditions are true:
MBR Security is enabled
A backup copy of the MBR has been previously saved
The current bootable disk is the same disk from which
the backup copy of the MBR was saved
Device Security Enables/disables serial, parallel, USB ports, network (some
models) and audio security.
Network Service Boot Enables/disables Network Service Boot. (Feature supported on
select models only.)
System IDs Allows you to set Asset Tag and Ownership Tag.
Allows setting of Chassis Serial Number if current number is
invalid.
Also allows you to set keyboard locale setting (e.g., English or
German) for System ID entry.
Allows setting of Ownership Tag and UUID.
See Section 3.2, Asset Tracking and Security, for more
information.
Continued
Compaq Service Reference Guide 2-7
Computer Setup Menu Continued
Heading Option Description
Power Energy Saver Allows you to set energy saver mode to Advanced, Disabled, or
Minimal.
Note: In the minimal energy saver mode setting, the hard drive
and system do not go into energy saver mode, but the setting
allows you to press the power button to suspend the system.
This option is not available under ACPI-enabled operating
systems.
Timeouts Allows you to enable/disable timeouts or manually select timeout
values.
Note: This selection will appear only when energy saver mode
is set to advanced. This option is not available under ACPI-
enabled operating systems.
Energy Saver Options Allows you to set power button configuration (on/off or wakeup.)
Allows user to enable/disable power LED blink in suspend
mode.
Note: This selection will appear only if the energy saver mode is
enabled. This option is not available under ACPI-enabled
operating systems.
Advanced* Power-On Options Allows you to set POST mode (QuickBoot or FullBoot every N
days where n = 1 to 30) and enables/disables POST messages.
Enables/disables POST messages, Safe Post, F10 prompt, F12
prompt, option ROM prompt, and UUID.
Allows you to select the wakeup boot source (local hard drive or
remote server).
Allows you to select computer state after a power loss (On or
Off)
Onboard Devices Allows you to set resources for onboard system devices (serial
port, parallel port, diskette controller, etc.).
PCI Devices Lists currently installed PCI devices and their IRQ settings.
Allows you to reconfigure IRQ settings for these devices or to
disable them entirely.
Bus Options Enables/disables PCI bus mastering, PCI VGA palette snooping,
PCI SERR# generation, 15 MB memory hole, and ECC on select
models
Allows you to set ISA back-to-back I/O (fast/legacy) delay and
bus priority (ISA/PCI).
*These options should be used by advanced users only.
Continued
2-8 Setup Utilities and Diagnostic Features
Computer Setup Menu Continued
Heading Option Description
Advanced* Device Options Allows you to set printer mode (EEP+ECP, Output only, bi-
(continued) directional, and NumLock state at power-on.
Enable/disable PME wakeup events, processor cache,
processor number, ACPI thermal mode, and ACPI S3 support.
(When ACPI S3 is enabled you may also enable/disable ACPI
S# video repost and hard disk reset.)
Allows you to select AGP aperture size (4, 8, 16, 32, 64, 128, or
256 MB)
PCI VGA Configuration Allows users to specify which VGA controller will be the boot or
primary VGA controller.
Appears only if there are multiple PCI video adapters in the
system.
*These options should be used by advanced users only.
Compaq Service Reference Guide 2-9
2.2 Computer Diagnostics
The following section applies only to computers equipped with a diskette drive.
Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use
the computer. This is a bootable diskette that allows you to test and inspect the hardware outside
of the operating system by running the Computer Checkup (TEST) or View System Information
(INSPECT) diagnostic programs. The diskette will play an important role in the restoration
process if you ever experience a major system failure.
Another Compaq diagnostic feature is Compaq Diagnostics for Windows, described later in this
guide.
2.2.1 Create a Diagnostics Diskette
DOS-Based
The following section applies only to computers equipped with a diskette drive.
To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB
diskettes) run the SOFTPAQ executable file found in C:\DIAGDISK\ to extract the necessary
files. Insert a blank, 1.44MB formatted diskette into the diskette drive, then run
C:\DIAGDISK\PDIAG\MAKEDISK.BAT.
To obtain the SOFTPAQ executable filename, run
DIR C:\DIAGDISK\SP*.EXE.
Windows-Based
Not all Compaq computers equipped with Windows NT support this feature.
Using the Windows or Windows NT operating system:
Click Start # Compaq Information Center # Create Diagnostics Disk. Insert a diskette into the
diskette drive and follow the instructions on the screen.
2.2.2 Computer Checkup (TEST)
Use Computer Checkup (TEST) in the following instances to:
!" Determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running TEST is optional but recommended after installing or
connecting a new device.
Third party devices not supported by Compaq may not be detected.
!" Save, print, or display the information generated by TEST. You should run TEST and
have the printed report available before placing a call to the Compaq Customer Support
Center.
!" Reproduce the same environment on another computer for testing.
Before you run TEST, you must create a diagnostics diskette. See Section 2.2.1,
"Create a Diagnostics Diskette," for instructions.
1. Turn off the computer.
2. Disconnect all peripheral devices other than the keyboard and monitor. Do not disconnect the
printer if you want to test it or use it to log error messages.
2-10 Setup Utilities and Diagnostic Features
3. Install loop-back and terminating plugs to test external ports if desired.
4. Cold boot your computer from the diagnostics diskette you have created. Press Enter to bypass
the title screen, if necessary.
5. Select Computer Checkup (TEST)
6. Select the option to view the device list. A list of the installed hardware devices appears.
7. Verify that TEST correctly detected the devices installed. This utility will detect all devices
manufactured or supported by Compaq; devices from other manufacturers may not be detected.
If the list is correct, select OK and go on to step 8.
If the list is incorrect, be sure that any new devices are installed properly.
8. Select one of the following from the test option menu:
Quick Check Diagnostics--This option runs a quick, general test on each device with a
minimal number of prompts. If errors occur, they are displayed when the testing is
complete. This option will only test the first 16-MB of memory.
Automatic Diagnostics--This option runs unattended, maximum testing of each device
with minimal prompts. You can choose how many times to run the tests, to stop on errors,
or to print or file a log of errors.
Prompted Diagnostics--This option allows maximum control over the device testing
process. You can choose attended or unattended testing, decide to stop on errors, or
choose to print or file a log of errors.
If attended testing is selected, the test itself may result in data loss.
Follow the instructions on the screen as the diagnostic tests are run on the devices. When the
testing is complete, the TEST option menu is displayed again.
9. To exit TEST, press the Esc key to reach the Exit option. Then press Enter.
Refer to Appendix J for a listing of the Diagnostic Error Codes.
2.2.3 View System Information (INSPECT)
Use View System Information (INSPECT) to:
!" View information about the system once it has been configured.
!" Save, print, or display the information generated by INSPECT. You should run INSPECT
and have the printed report available before placing a call to the Compaq Customer
Support Center.
!" Assist your Compaq authorized dealer, reseller, or service provider in analyzing the
system by allowing the service provider to reproduce the same environment on another
computer for testing.
Compaq Service Reference Guide 2-11
The information provided by INSPECT includes:
!" Contents of the operating system startup files
!" Current memory configuration
!" ROM versions
!" Type of processor and coprocessor
!" Diskette, CD-ROM, DVD-ROM tape, or hard drives installed
!" Active printer and communications interfaces
!" Modem type installed
!" Graphics settings
!" Windows WIN.INI file details
Categories or items of information displayed by INSPECT are similar to but may
vary slightly from those available in Compaq Diagnostics for Windows.
Before you run INSPECT, you must create a diagnostics diskette. See
Section 2.2.1, "Create a Diagnostics Diskette," for instructions.
1. Cold boot your computer from the diagnostics diskette you have created. Press Enter to bypass
the title screen, if necessary.
2. Select View System Information (INSPECT).
3. Select one of the available options using the Esc key:
Print the INSPECT status.
Save the INSPECT status to a file.
Add comments to a parameter status.
Exit the utility.
4. To exit INSPECT, press the Esc key to reach the Exit option. Then press Enter.
2.2.4 Compaq Diagnostics for Windows
Compaq Diagnostics for Windows is a component of Intelligent Manageability that allows you to
view:
!" System overview
!" AssetControl information
!" Input devices
!" Communications ports
!" Storage devices
!" Graphics information
!" Memory configuration
!" Security management settings
!" System health
!" Operating system
!" Windows version
2-12 Setup Utilities and Diagnostic Features
Depending on the version, Compaq Diagnostics for Windows may include diagnostic tests to
determine if all the devices installed on the computer are recognized by the system and are
functioning properly.
Using Compaq Diagnostics for Windows
1. Select the Compaq Diagnostics for Windows icon, located in the Control Panel.
2. The screen displays an overview of the computer hardware and software.
3. For specific hardware and software information, select a category from the Categories menu or
from the toolbar.
As you move your cursor over the toolbar icons, the corresponding category
names appear near the cursor.
4. To display more detailed information in a selected category, click More in the Information
Level box.
Categories or items of information displayed by Compaq Diagnostics for
Windows are similar to but may vary slightly from the information presented in
View System Information (INSPECT).
5. Review and print this information.
To print the information, click File, then select Print. Select one of the following
options: Detailed Report (All Categories), Summary Report (All Categories), or
Current Category. Click OK to print the report you selected.
6. To exit Compaq Diagnostics for Windows, click File, then click Exit.
Running Diagnostic Tests
If your version of Compaq Diagnostics for Windows includes diagnostic testing utilities, four tabs
will appear next to Overview: Test, Status, Log, and Error.
1. Select the Test tab.
2. Select one of the following options:
Quick Test--Runs a quick, general test on each device with a minimal number of
prompts.
Complete Test--Runs maximum testing of each device with minimal prompts.
Custom Test--Runs only the tests you select. To select specific devices or tests, find the
device in the list, then click the box beside each test to select or deselect it. When
selected, a red check mark appears in the box.
3. Select Interactive Mode or Unattended Mode.
4. In Interactive Mode, the diagnostic software will prompt you for input during tests that require
it. Some tests require interaction and will display errors or halt testing if selected in conjunction
with Unattended Mode.
5. Click the Begin Testing button.
Test Status is displayed, showing the progress and result of each test.
6. If errors are found, click the Error tab to display more detailed information and recommended
actions. By following the recommended actions, you may be able to solve some problems
yourself.
Compaq Service Reference Guide 2-13
7. Click Print or Save the error information in case you need to contact your Compaq authorized
dealer, reseller, or service provider for assistance.
8. To exit Compaq Diagnostics for Windows, click File, then click Exit.
2.3 Protecting Your Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. You can order a set of backup diskettes
from Compaq at nominal cost for all of the software preinstalled on the computer, or you can
make a set. Refer to the operating system or backup utility documentation for instructions on
making backup copies of data files. Another option is the Compaq Deskpro Supplement CD or the
Compaq Restore CD which accompany many desktop and workstation models and enables the
user to selectively restore the original system software.
2.3.1 Ordering Backup Diskettes
You can order all software as a single set, or you can order the various software packages
separately.
Before calling Compaq to place your order, be sure to have the serial number of
your computer available. This number is necessary for all diskette purchases.
For a list of Compaq support telephone numbers, consult the Contacting Compaq Customer
Support guide.
2.3.2 Compaq Restore CD
The Compaq Restore CD that is shipped with select computers offers easy deployment and
recovery of the system software. Along with the Microsoft operating system CD, the Compaq
Restore CD enables the user to selectively restore the original system software. This can be
extremely helpful in the event of hard drive failure or corruption.
The Compaq Restore CD is specific to each desktop and workstation model and accompanies
many computers along with the Microsoft operating system CD.
2.3.3 Compaq Restore CD for Windows NT
The Compaq Restore CD for Windows NT that is shipped with select Compaq Intel-based
workstations is a set of Compaq-specific drivers that enables the workstation to operate at
optimum performance. Updates are available on the Compaq Web site at www.compaq.com and
through subscription to the Compaq Support Software CD Kit.
The Compaq Restore CD for Windows NT installation program automatically detects the
components on the workstation and determines if the drivers (support software) need to be
updated.
When servicing the workstation, be sure it is running the latest version of the
Compaq Restore CD for optimum performance. To determine the version of the
Restore CD installed, look at the version in the file properties of the SETUP.EXE
file in the \WINNT\SYSTEM32\CPQNTSSD workstation directory.
2-14 Setup Utilities and Diagnostic Features
The CD has these capabilities:
!" Remote capability--Allows the ability to install, remove, update, and configure
components remotely by machine name (computer name). Supports distributed computing
environments (DCE) perspectives.
!" Silent Setup Command Line Interface--Provides the functionality of the Graphical User
Interface (GUI) in a silent command line interface and provides execution output in a log
file. Provides the ability to remotely install or update drivers on multiple remote machines
at one time. Also useful for Microsoft Systems Management Server Configurations.
Compaq Service Reference Guide 2-15
3
chapter
DESKTOP MANAGEMENT
Compaq pioneered intelligent manageability in 1995 with the introduction of the industry's first
fully manageable desktop personal computers. Since then, Compaq has led an industry-wide
effort to develop the standards and infrastructure required to effectively manage desktop PCs.
Compaq Intelligent Manageability provides standards-based solutions for managing and
controlling desktops in a networked environment. Compaq works closely with leading
management software solution providers in the industry to ensure compatibility between
Intelligent Manageability and these products. Desktop Management is an important aspect of our
broad commitment to providing you with lifecycle management solutions and services to assist
you with the four phases of the desktop PC lifecycle--planning, deployment, management, and
transitions.
This chapter summarizes the capabilities and features of the four key components of Desktop
Management:
!" Initial Configuration and Deployment
!" Asset Tracking and Security
!" Fault Notification and Recovery
!" Software Updating and Management
The chapter also contains an overview of the tools, utilities, and information Compaq provides to
help you successfully deploy manageable desktop PCs.
Support for specific features described in this chapter may vary by model or
software version.
Compaq Service Reference Guide 3-1
3.1 Initial Configuration and Deployment
Compaq computers come with a preinstalled system software image. After a very brief software
"unbundling" process, the Compaq Deskpro Personal Computer or Workstation is ready to be used.
You may prefer to replace the preinstalled software image with a customized set of system and
application software. There are several methods for deploying a customized software image. They
include:
!" Installing additional software applications after unbundling the preinstalled software
image
!" Using software deployment tools, such as Microsoft MS Batch or NT Distribution Share
(NTDS) to replace the preinstalled software with a customized software image
!" Using a disk cloning process to copy the contents from one hard drive to another
The best deployment method depends on your information technology environment and
processes. The PC Deployment section of the Deskpro Solutions and Services Web site
(www.compaq.com/im/change) provides information to help you select the best deployment
method. You'll also find guides and utilities to integrate with Microsoft or PXE-based
deployment tools.
The Compaq Restore CD, ROM-based setup, and ACPI-ready hardware provide further
assistance with recovery of system software, configuration management and troubleshooting, and
power management.
3.1.1 Remote System Installation
Remote System Installation allows you to start and set up your system using the software and
configuration information located on a network server. The Remote System Installation feature is
usually used as a system setup and configuration tool, and can be used for the following tasks:
!" Deploying a software image on one or more new PCs.
!" Formatting a hard drive.
!" Installing application software or drivers.
!" Updating the operating system, application software, or drivers.
To initiate Remote System Installation, press F12 when the F12=Network Service Boot message
appears in the lower-right corner of the Compaq logo screen. Follow the instructions on the
screen to continue the process.
Compaq and Altiris, Inc. have partnered to provide tools designed to make the task of corporate
PC deployment and management easier and less time-consuming, ultimately lowering the total
cost of ownership and making Compaq PCs the most manageable client PCs in the enterprise
environment.
Altiris eXpress
Altiris eXpress allows the system administrator to create and quickly deploy a customized,
corporate-standard software image across one or more networked client PCs with an interface as
simple to use as Windows Explorer. Altiris eXpress supports Intel's Wired for Management and
Preboot Execution Environment (PXE). Using Altiris eXpress and the Remote System Installation
features of the Compaq computer, there is no need for the system administrator to visit each new
PC individually to deploy the software image.
For more information, refer to the Compaq Web site at www.compaq.com/easydeploy
3-2 Desktop Management
PC Transplant Pro and PC Transplant for Compaq
PC Transplant, designed to assist you in personalizing the new Compaq computer, can be
downloaded free from the Compaq Web site. It lets you preserve the "personality"--the
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