Second Edition (February 1999)
Part Number 338521-002
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED "AS IS" AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST
INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Fastart, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, registered United States
Patent and Trademark Office.
Netelligent, SoftPaq, QuickLock, PowerStorm are trademarks and/or service marks of Compaq Computer
Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq Professional Workstation AP500 Reference Guide
Second Edition (February 1999)
Part Number 338521-002
iii
Contents
About This Guide
Text Conventions ............................................................................................................... ......... ix
Symbols in Text............................................................................................................................ x
Symbols on Equipment ........................................................................................................... .... xi
Getting Help ................................................................................................................... ............ xii
Compaq Website ................................................................................................................. xii
Telephone Numbers ............................................................................................................ xi i
Chapter 1
Product Features
Standard Features .............................................................................................................. ........ 1-2
SmartStart for Workstations...................................................................................................... 1-5
Front Panel Components ......................................................................................................... .. 1-6
Rear Panel Components .......................................................................................................... .. 1-8
Side View Components ........................................................................................................... 1-10
Keyboard and Mouse ............................................................................................................. . 1-11
Special Mouse Functions ................................................................................................. 1-11
Special Keyboard Functions ............................................................................................ 1-11
Windows Logo Key ......................................................................................................... 1-14
Keyboard Lights............................................................................................................... 1 -15
Chapter 2
Compaq Setup and Diagnostic Software
Accessing the Compaq Utilities Menu...................................................................................... 2-1
Computer Setup.................................................................................................................. 2-2
Computer Checkup (TEST) ............................................................................................... 2-6
View System Information (INSPECT) .............................................................................. 2-7
Create a Diagnostics Diskette ............................................................................................ 2-8
Manage a Diagnostics Partition ......................................................................................... 2-9
Exit from This Utility......................................................................................................... 2-9
ROM BIOS................................................................................................................................ 2-9
Power-On Self-Test.......................................................................................................... 2-1 0
Runtime Services ............................................................................................................. 2- 10
Upgrading the ROM BIOS .............................................................................................. 2-11
Boot Block ROM ............................................................................................................. 2-11
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Chapter 3
Intelligent Manageability
Asset Management ............................................................................................................... ..... 3-2
Compaq Diagnostics for Windows NT.............................................................................. 3-3
Fault Management..................................................................................................................... 3-5
SMART III Hard Drive Fault Prediction ........................................................................... 3-5
ECC Fault Prediction and Prefailure Warranty ................................................................. 3-5
Proactive Backup ............................................................................................................... 3-6
Surge-Tolerant Power Supply............................................................................................ 3-6
Thermal Sensor ................................................................................................................. . 3-6
Security Management................................................................................................................ 3-7
Disabling Diskette Boot or Diskette Write ........................................................................ 3-8
Disabling a Serial Port or Parallel Port .............................................................................. 3-9
Password Security ............................................................................................................ 3- 10
QuickLock/QuickBlank ................................................................................................... 3-16
Cable Lock Provision....................................................................................................... 3-18
Configuration Management..................................................................................................... 3- 20
Upgrading the ROM......................................................................................................... 3-21
FailSafe Boot Block ROM............................................................................................... 3-23
Remote Security Management ......................................................................................... 3-25
Remote Wakeup and Remote Shutdown ......................................................................... 3-26
Power Management.......................................................................................................... 3-27
Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware...................... 3-28
Compaq Support Software CD Kit and Support from the Compaq Website .................. 3-29
Integration Management ......................................................................................................... 3-30
Desktop Management Interface ....................................................................................... 3-30
Compaq Management Agents for Workstations.............................................................. 3-30
Compaq Management Solutions Partners Program ......................................................... 3-31
Chapter 4
Network Communications
Connecting to an Ethernet Network .......................................................................................... 4-2
Installing the Network Driver .................................................................................................. . 4-2
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Chapter 5
CD-ROM Drive and PremierSound Audio System
Using the Tray-Load CD-ROM Drive ...................................................................................... 5-1
Using CD-ROM Software.................................................................................................. 5-2
Using Audio CDs ............................................................................................................... 5 -3
CD-ROM Drive Precautions.............................................................................................. 5-3
PremierSound Audio System .................................................................................................... 5- 4
Chapter 6
Hardware Upgrade Preparations
Installation Sequence................................................................................................................. 6-2
Reconfiguring the Workstation ................................................................................................. 6 -3
Removing the Side Access Panel .............................................................................................. 6-4
Removing the Front Bezel......................................................................................................... 6-5
Identifying Internal Components .............................................................................................. 6-6
Removing the Expansion Board Assembly............................................................................... 6-8
Reinstalling the Expansion Board Assembly............................................................................ 6-9
Removing the Removable Hard Drive Cage........................................................................... 6-10
Reinstalling the Removable Hard Drive Cage ........................................................................ 6-11
Identifying the System Board Components ............................................................................ 6-12
Chapter 7
Memory Upgrades
Installing Additional Memory................................................................................................... 7-1
Important Guidelines for DIMM Installation .................................................................... 7-3
Installing DIMM Modules ................................................................................................. 7-3
Chapter 8
Drives
Installing Additional Drives ................................................................................................... ... 8-1
Removing a Blank Drive Bezel ......................................................................................... 8-3
Removing a Cooling Shield ............................................................................................... 8-4
Locating the Hardware Screws .......................................................................................... 8-5
Installing a 7200 rpm Hard Drive in Bays 5 or 6............................................................... 8-6
Installing a 10,000 rpm Hard Drive in Bays 5 or 6............................................................ 8-9
Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3)....................... 8-13
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Drives continued
SCSI Cable and Guidelines ..................................................................................................... 8 -15
SCSI Cables .................................................................................................................... . 8-15
SCSI Guidelines for Installing SCSI Devices.................................................................. 8-16
SCSI Guidelines for Optimizing Performance ................................................................ 8-17
Chapter 9
Expansion Boards
Identifying the PCI and ISA Expansion Slots........................................................................... 9-2
Installing a PCI or an ISA Expansion Board ............................................................................ 9-4
Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot.......... 9-6
Installing and Removing an AGP Graphics Controller ............................................................ 9-7
Installing a Wide-Ultra2 PCI Controller ................................................................................... 9-8
Chapter 10
Processors
Installing an Additional Pentium II Processor ........................................................................ 10-1
Installing an Additional Pentium III Processor....................................................................... 10-4
Upgrading the Processor ........................................................................................................ . 10-6
Chapter 11
Troubleshooting
Checklist for Minor Problems ................................................................................................. 11 -1
Troubleshooting Common Problems ...................................................................................... 11-3
Minor Problems................................................................................................................ 1 1-3
Diskette Drive Problems .................................................................................................. 11-5
Display Problems ............................................................................................................. 11 -7
Audio Problems................................................................................................................ 1 1-9
Printer Problems............................................................................................................. 11 -10
Hardware Installation Problems..................................................................................... 11-11
Network Problems.......................................................................................................... 11-12
Memory Problems.......................................................................................................... 11-16
CD-ROM Drive Problems ............................................................................................. 11-17
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Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice......................................................................... A-1
Class A Equipment................................................................................................................... A-1
Class B Equipment .............................................................................................................. ..... A-2
Modifications .................................................................................................................. .. A-2
Cables ......................................................................................................................... ....... A-2
Declaration of Conformity for Products Marked with FCC Logo, United States Only ... A-3
Mouse Compliance Statement .......................................................................................... A-4
Canadian Notice (Avis Canadien)............................................................................................ A-4
Class A Equipment............................................................................................................ A- 4
Class B Equipment............................................................................................................ A- 4
European Union Notice .......................................................................................................... .. A-4
Japanese Notice ................................................................................................................ ........ A-5
Taiwan Notice .................................................................................................................. ........ A-5
Laser Devices .................................................................................................................. ......... A-6
Laser Safety Warnings ...................................................................................................... A-6
Compliance with CDRH Regulations ............................................................................... A-6
Compliance with International Regulations...................................................................... A-6
Laser Product Label .......................................................................................................... A- 7
Laser Information.............................................................................................................. A-7
Battery Replacement Notice..................................................................................................... A-8
Appendix B
Electrostatic Discharge
Grounding Methods.................................................................................................................. B-2
Appendix C
Power Cord Set Requirements
General Requirements ........................................................................................................... ... C-1
Country-Specific Requirements ............................................................................................... C-2
Appendix D
POST Error Messages
Error Messages ................................................................................................................. ........ D-1
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Appendix E
Installing a New Battery
Running Computer Setup ......................................................................................................... . E-1
Installation Procedures ........................................................................................................ ...... E-2
Appendix F
Workstation Specifications
Index
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ix
About This Guide
This guide is designed to be used as step-by-step instructions for installation,
and as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys appear in boldface. A plus sign (+) between two
Keys
keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase.
File names appear in uppercase italics.
FILENAMES
Menu Options, These appear in initial capital letters and italics.
Command Names,
Dialog Box Names
COMMANDS, These always appear in uppercase.
DIRECTORY NAMES,
and DRIVE NAMES
Type When you are instructed to type information, type the
information without pressing the Enter key.
Enter When you are instructed to enter information, type the
information and then press the Enter key.
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x About This Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result
in damage to equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE: Presents commentary, sidelights, or interesting points of information.
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Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards.
Enclosed area contains no operator serviceable parts.
WARNING: To reduce risk of injury from electrical shock
hazards, do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a
Network Interface Connection.
WARNING: To reduce risk of electrical shock, fire, or damage
to the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
Any surface or area of the equipment marked with these
symbols indicates the presence of a hot surface or hot
component. If this surface is contacted, the potential for injury
exists.
WARNING: To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
WARNING: To reduce the risk of electric shock or damage to the
equipment:
s Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
s Plug the power cord into a grounded (earthed) electrical outlet that is
easily accessible at all times.
s Disconnect power from the workstation by unplugging the power cord
from either the electrical outlet or the workstation.
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xii About This Guide
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website by
logging on to the Internet at www.compaq.com.
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-567-1616
For Compaq technical support:
In the United States and Canada, call 1-800-652-6672
For Compaq technical support phone numbers outside the United States and
Canada, visit the Compaq website at:
www.compaq.com
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1-1
Chapter 1
Product Features
ACT
COMP
Figure 1-1. Compaq Professional Workstation AP500
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1-2 Product Features
Standard Features
The Compaq Professional Workstation AP500 offers the following standard
features. Features may vary depending on your model. For a complete listing of
the hardware and software installed in your workstation run the INSPECT
utility as described in Chapter 2.
Table 1-1
Compaq Professional Workstation AP500 Standard Features
Feature Description
Processors 400-MHz or 450-MHz Intel Pentium II or 500-MHz
Pentium III embedded termination
Number of Processors One processor, upgradable to two
L2 Cache Size 512 KB
Memory 100-MHz ECC registered SDRAM DIMM, 4 DIMM sockets,
upgradable to 1GB
Optional Memory Supports 100-MHz ECC 32-MB, 64-MB, 128-MB, or
Upgrades 256-MB Registered SDRAM DIMMs
Memory Controller 800MB/s single channel memory controller
Error Checking and Uses an encoding scheme for memory error detection and
Correcting (ECC) Memory correction. (Specifically, this feature detects and corrects all
single-bit memory errors, and detects and reports double-
bit errors.)
Graphics Controller 2D, 2D/3D, or 3D graphics controllers
Expansion Slots 6 slots total: 3 dedicated PCI, 1 PCI/ISA shared, 1 dedicated
ISA, 1 AGP (all connectors populate full length cards)
Drive Controller IDE Controller, Wide-Ultra SCSI, Wide-Ultra2 SCSI
Continued
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1-3
Compaq Professional Workstation AP500 Standard Features Continued
Feature Description
Network Controller Compaq NC3161 Fast Ethernet Network Interface Controller
(10/100 Mb/s autosensing Ethernet controller) PCI card with
Wake-on-LAN
Hard Drive Types Wide-Ultra2 SCSI Hard Disk Drive, Wide-Ultra SCSI (1") Hard
Disk Drive, UATA Hard Disk Drive
3.5-inch diskette drive
Secondary Storage
CD-ROM drive
Drive Bays Seven drive bays
Serial (two available)
Standard External
Parallel
Connectors/Jacks
USB-hardware ready (two available)
External Wide-Ultra SCSI
Ethernet (RJ-45)
Headphone and microphone jacks
Line in/line out
Keyboard
Mouse
VGA (AGP on select models)
PremierSound with fixed equalization
Audio
ESS 1869 audio driver
external speaker output
ROM Software upgradable ROM via ROMPaq Utility
Power Supply 325-Watt power supply with Power Factor Correction (PFC)
Software Microsoft Windows NT Workstation 4.0 (Windows 2000-
ready) and Compaq support software (preinstalled)
Continued
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1-4 Product Features
Compaq Professional Workstation AP500 Standard Features Continued
Feature Description
Remote ROM update
Intelligent Management
Remote Security Management
Remote Wakeup and Remote Shutdown
Establishment of Power Management Settings
Advanced Configuration and Power Interface (ACPI) capable
Enhanced Support Software CD and support from Compaq
website
DMI 2.0
For more information, see Chapter 3.
Compaq Diagnostics for Windows NT
Asset Management
For more information, see Chapter 3.
Keyboard password
Security Features
Administrator password
QuickLock /QuickBlank
Diskette Write Control
Diskette Boot Control
Serial Interface Control
Security Lock Provision
Power-On Self-Test (POST)
Diagnostic Tools
Diagnostics (DIAGS)
Computer Setup and Inspect
ROMPaq utilities to upgrade ROM
Warranty 3-year limited (3/1/1): Three years Free Parts/ 1 year Free
Labor On-site/ 1 year Free Labor Carry-in
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1-5
SmartStart for Workstations
If the preinstalled software on your workstation has been deleted, you can
reinstall Microsoft Windows NT Workstation and the Compaq support
software, using SmartStart for Workstations. For more information about
SmartStart for Workstations, refer to the Software Installation Guide shipped
with the workstation. There are also online help files located on the SmartStart
for Workstations CD.
For information about the graphics controller installed on your workstation,
refer to the appropriate guide on the SmartStart for Workstations CD under
X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation. To view
one of the .pdf files, use Adobe Acrobat Reader. To install Adobe Acrobat
Reader, refer to the Software Installation Guide.
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1-6 Product Features
Front Panel Components
The following figure identifies the front panel components. See Table 1-2 for a
description of each component.
1 2 3 4
5
COMPACT
6
7
8
9
Figure 1-2. Identifying front panel components
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1-7
Table 1-2
Front Panel Components
Ref. Component Description
1 Power on/off LED After plugging the power cord into a grounded AC
outlet and the workstation, if the LED is:
Off--Workstation is ready to be powered up.
Steady Amber--The expansion board assembly
is not seated properly.
After pressing the power button, if the LED is:
Steady Green--Workstation is turned on, and the
expansion board assembly is seated properly.
Blinking green--Workstation is in standby mode
2 Power button Turns the workstation on or off
3 Hard drive activity LED When lit, indicates the workstation is reading or
writing data to the hard drive(s)
4 Network activity LED When lit, indicates the workstation is receiving
or sending data on the network
5 Bay 4 5.25-inch, half-height drive bay for CD-ROM drive
6 Bay 5* 5.25-inch, half-height drive bay
7 Bay 6* 5.25-inch, half-height drive bay
8 Bay 7 3.5-inch, third-height drive bay for diskette
drive
9 Speaker PremierSound with fixed equalization
* An optional Zip drive can be installed in these bays.
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1-8 Product Features
Rear Panel Components
The following figure illustrates the location of the external connectors and
jacks. See Table 1-3 for a description of each component.
1
4
5
2
15
3
7
6
9
8
10 11
12
13
14
Figure 1-3. Identifying rear panel components
Table 1-3
Rear Panel Components
Ref. Component Function
1 Power cord connector Connects the power cord
2 Headphone jack Connects to headphones
3 Audio line-out connector Connects to an external amplifier that powers
additional speakers or a tape deck for recording
Continued
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Rear Panel Components Continued
Ref. Component Function
4 Microphone jack Connects to a microphone
5 Audio line-in connector Connects a device that supplies sound such as a
tape deck or CD player
6 Keyboard connector Connects to a keyboard (orange icon)
7 Mouse connector Connects to a mouse (green icon)
8 Serial connector Connects to a serial device
9 Serial connector Connects to a serial device
: Wide-Ultra SCSI Connects to a SCSI device
connector
; Parallel connector Connects a parallel device such as a printer
< RJ-45 connector Connects to the Ethernet network
= VGA (AGP) connector Connects to a monitor
> USB connectors (2) Connect to USB devices
? Wide-Ultra2 SCSI Connects to external SCSI devices
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1-10 Product Features
Side View Components
Figure 1-4 identifies the components from the side view of the workstation and
with the side access panel removed. See Table 1-4 for a description of each
component.
3 2 1
4
5
ACT
COMP
6
7
8
Figure 1-4. Identifying components from side view
Table 1-4
Side View Components
Ref. Component Description
1 Bay 1 3.5-inch drive; part of removable hard drive cage.
2 Bay 2 3.5-inch drive; part of removable hard drive cage.
3 Bay 3 3.5-inch drive; part of removable hard drive cage.
4 Bay 4 5.25-inch, half-height drive bay CD-ROM drive
5 Bay 5 5.25-inch, half-height drive bay
6 Bay 6 5.25-inch, half-height drive bay
7 Bay 7 3.5-inch, third-height drive bay, diskette drive
8 Air plenum (cooling Fan provides cooling for internal components
chamber)
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1-11
Keyboard and Mouse
The Compaq Professional Workstation AP500 ships with a keyboard and a
three-button mouse.
Special Mouse Functions
Most software applications support the use of a mouse. The functions assigned
to each mouse button depend on the software application you are using.
The Logitech OEM MouseWare software provides special drivers and an applet
that allows you to define the functionality of the mouse buttons. For more
information on installing this software, refer to the Workstation Software
Reference located on the SmartStart for Workstations CD at
X:/DOCS/REFERENC/INDEX.HTM, where X is your CD-ROM drive
designation.
Special Keyboard Functions
Some keys on the keyboard provide special functions, depending on the
software application you are using. The following figure identifies all special
function keys. See Table 1-5 for a description of each key.
1 2 3 4 5 6 7
8 9 10 11 11 10 12 9 13
Figure 1-5. Identifying special function keys
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1-12 Product Features
Table 1-5
Special Function Keys
Ref. Key Function
1 Esc Often assigned a specific task by the application.
Frequently used as an exit key (for quitting an application),
for moving back one screen, or for canceling a command.
2 F1 - F12 Used for specific effects in applications and operating
systems. Refer to the application software documentation.
3 Backspace Moves the cursor left and deletes characters as it moves to
the left.
4 Print Scrn Depending on the software you are using, prints the
displayed screen to a printer. Using this key may not print
the entire file.
5 Scroll Lock When the Scroll Lock light is on, the screen is prevented
from scrolling.
6 Pause Temporarily suspends screen scrolling or some operations.
7 Num Lock When the Num Lock light is on, the numeric keypad is
activated and the arrow keys are deactivated. (The arrow
keys to the left of the keypad perform the same functions
as the arrow keys on the keypad.)
8 Caps Lock When the Caps Lock light is on, all letters typed are
capitalized.
9 Ctrl Used in combination with another key, its effect depends
on the application software you are using.
Continued
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1-13
Special Function Keys Continued
Ref. Key Function
: Windows Used to open the Start menu in Windows NT Workstation.
Logo* Used in combination with other keys to perform other
functions. (See next table.)
; Alt Used in combination with another key, its effect depends
on the application software you are using.
< Application* Used (like the right mouse button) to open pop-up menus
in a Microsoft Office application. May perform other
functions in other software applications.
= Delete Used to delete characters.
*Keys available in select geographic regions.
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1-14 Product Features
Windows Logo Key
The following table shows you how to use the Windows Logo key in
combination with other keys to perform certain functions in Windows NT.
Table 1-6
Key Combinations
Windows Logo Key Combination Function in Windows NT
Windows logo key + F1 Displays a pop-up menu for the selected object.
Windows logo key + Tab Activates the next Taskbar button.
Windows logo key + E Launches Explore My Computer.
Windows logo key + F Launches Find Document.
Windows logo key + Ctrl+F Launches Find Computer.
Windows logo key + M Minimizes all open applications.
Shift+Windows logo key + M Undoes Minimize All.
Windows logo key + R Displays Run dialog box.
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Keyboard Lights
The following figure identifies the location of the three keyboard lights. For a
description of each light, refer to the corresponding table.
3
2
1
Figure 1-6. Keyboard lights
Table 1-7
Keyboard Lights
Ref. Description Function
1 Num Lock When Num Lock is enabled (light is on), the
numeric keypad is activated.
2 Caps Lock When the Caps Lock is enabled (light is on), all
text appears in uppercase when typed.
3 Scroll Lock When Scroll Lock is enabled (light is on), the
screen is prevented from scrolling.
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Chapter 2
Compaq Setup and Diagnostic
Software
Your workstation provides setup and diagnostic utilities that you can use to
configure your workstation's hardware, resolve resource conflicts, run
diagnostic tests on your workstation, and view information about your
workstation. This software includes Compaq Utilities that are preinstalled on a
hard drive partition and ROM BIOS (Read Only Memory Basic Input/Output
System). This chapter explains how to access the Compaq Utilities menu,
describes the options available in Compaq Utilities, and discusses the ROM
BIOS.
NOTE: If you have reformatted your hard drive and removed the hard drive
partition that contains the Compaq Utilities, you can reinstall the partition by
using the Compaq SmartStart for Workstations CD, or you can download Setup
and User Diagnostics from the Compaq website at www.compaq.com.
NOTE: For information on another Compaq diagnostic tool, Compaq
Diagnostics for Windows NT, see Chapter 3.
Accessing the Compaq Utilities
Menu
To access the Compaq Utilities menu, follow these steps:
1. Turn on or restart the workstation. If Windows NT Workstation is
running, click Start, Shut Down, Restart the computer.
2. When you see the words "F10=Setup" in the bottom-right corner of the
screen, press the F10 key.
NOTE: If you do not press the F10 key while the message is displayed, you
must turn the workstation off, then on again, to access the utility.
3. Press the Enter key to bypass the title and welcome screen. The
Compaq Utilities menu appears.
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2-2 Compaq Setup and Diagnostic Software
The Compaq Utilities menu consists of the following choices:
Computer Setup
s
Computer Checkup (TEST)
s
View System Information (INSPECT)
s
Create a Diagnostics Diskette
s
Manage Diagnostics Partition
s
Exit from this Utility
s
These options are described in the following subsections.
Computer Setup
Computer Setup allows you to configure your workstation's hardware and
resolve resource conflicts. Computer Setup provides information you will need
about your workstation if you need assistance from Compaq Customer Support.
Setup can also be used:
To change factory default settings, and to set or change the system
s
configuration, which may be necessary when you add or remove
hardware.
To determine if all of the devices installed on the workstation are
s
recognized by the system and functioning properly.
To determine information about the operating environment of the
s
workstation.
To solve system configuration errors detected but not automatically
s
fixed during the Power-On Self-Test (POST).
To establish and manage passwords and other security features.
s
To establish and manage energy-saving time-outs.
s
IMPORTANT: Be sure to configure new options and drivers in your
operating system after they have been configured by Computer Setup.
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Using Computer Setup
To use Computer Setup, select Computer Setup from the Compaq Utilities
menu. The following table describes the features available in Computer Setup.
Table 2-1
Computer Setup Features
Task Computer Setup Selection
Click Built-in Devices, then click System
View the product name, processor
Information.
type/speed/stepping, CPU serial number,
system ROM date, system board revision,
installed memory size, and asset tracking
number.
Set the system time and date. Click Built-in Devices, then click System
Information. Click Date/Time.
Set the Asset Tag. For more information, see Click Built-in Devices, then click System
section "Security Management" in Chapter 3. Information. Under System Parameters,
enter the new Asset Tag.
Click Built-in Devices, then click System
Set the POST mode (QuickBoot or FullBoot)
Information. Select the appropriate
and enable/disable POST messages.
options under Quick Boot and POST
Messages Descriptive/Clean Mode.
Click Built-in Devices, then click System
Set I/O delay and bus priority (ISA/PCI).
Information. Under System Parameters,
select the appropriate I/O Delay.
Click Built-in Devices, then click Storage.
View the currently installed drive A:
(preinstalled diskette drive) and drive B: The information is displayed under
Diskette.
devices and set resources for diskette drives.
Click Built-in Devices, then click Storage.
Enable/disable diskette booting and diskette
writing. Select the appropriate option under
Removable Media.
NOTE: After changing the settings for
Removable Media, manually turn the
workstation off, then back on again for the
changes to take effect.
Continued
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2-4 Compaq Setup and Diagnostic Software
Computer Setup Features Continued
Task Computer Setup Selection
Click Built-in Devices, then click Storage.
View information regarding IDE devices
The information is displayed under IDE
connected to the system.
Devices.
NOTE: ATAPI devices (CD-ROM) are listed
as ATAPI devices.
Click Built-in Devices, then click Storage.
Enable/disable IDE drive translation.
Under IDE Devices, select IDE Drive
Translation.
Click Built-in Devices, then click Storage.
Specify the boot order of installed peripheral
Click Boot Order.
devices (such as diskette drive, hard drive, or
CD-ROM drives).
Click Built-in Devices, then click
Enable/disable serial and parallel port and/or
Communications. Select the appropriate
set resources for onboard system devices
options under Serial Ports or Parallel
(serial port, parallel port, and other system
Port.
devices).
Click Built-in Devices, then click
Set the printer mode (flexible/standard).
Communications. Under Parallel Port,
select the appropriate Bi-directional Port.
Click Built-in Devices, then click Input
Set the Num Lock state at power-on.
Devices. Under Keyboard, turn on Num
Lock State At Power-on.
Click Built-in Devices, then click Power
Disable energy save mode.
Management. Select Energy Save
Disabled.
Click Built-in Devices, then click Power
Select time-out values.
Management. Under Hard Drive and/or
NOTE: These selections appear only when
Monitor, select the Time-out value.
energy save mode is set (default).
Click Built-in Devices, then click Power
Enable/disable power LED blink in suspend
Management. Select Blink LED during
mode.
Energy Save.
NOTE: This selection does not appear if the
energy saver mode is disabled.
Continued
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Computer Setup Features Continued
Task Computer Setup Selection
Click Built-in Devices, then click Security
Enable the Power-on Password. For more
Management. Under Power-on Password,
information, see the section "Security
click Set.
Management" in Chapter 3.
Click Built-in Devices, then click Security
Enable/disable network server mode,
Management. Under Power-on Password,
keyboard QuickLock, and QuickLock in
energy saver mode. For more information, select the appropriate options.
see the section "Security Management" in
Chapter 3.
NOTE: These selections appear only if a
Power-on Password is set.
Click Built-in Devices, then click Security
Enable the Setup (administrator) Password.
Management. Under Setup Password,
For more information, see the section
select Enable Setup Password.
"Security Management" in Chapter 3.
View the current settings of Plug and Play Click Integrated and Add-in Devices, then
(PnP) devices and set resources for installed click ISA Boards.
boards.
Click Integrated and Add-in Devices, then
View the currently installed PCI devices and
click PCI Boards.
view and/or reconfigure settings (IRQ, I/O,
DMA, Memory).
Click Integrated and Add-in Devices, then
Enable/disable the SCSI controller boot order
click PCI Boards. Under SCSI Controller
for Compaq SCSI options.
Boot Order, select Enable Boot Order.
Click Integrated and Add-in Devices, then
Enable/disable PCI bus mastering, PCI VGA
click PCI Boards. Under System Options,
palette snooping, and interrupt sharing.
select the appropriate options.
Select File, then select Set Defaults and
Restore factory default settings and exit
Exit.
Computer Setup.
Select File, then select Exit Without
Exit Computer Setup without applying or
Saving Changes.
saving any changes.
Select File, then select Save Changes
Save changes to the system configuration
and Exit.
and exit Computer Setup.
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2-6 Compaq Setup and Diagnostic Software
Computer Checkup (TEST)
NOTE: Computer Checkup (TEST) will detect Compaq hardware. Devices
from other manufacturers may not be detected.
Use Computer Checkup (TEST) in the following instances:
To determine if all the devices installed on the workstation are
s
recognized by the system and functioning properly. Running TEST is
optional but recommended after installing or connecting a new device.
To save, print, or display the information generated by TEST. You
s
should run TEST and have the printed report available before placing a
call to the Compaq Customer Support Center.
To assist your Compaq authorized dealer, reseller, or service provider in
s
analyzing the system by allowing the service provider to reproduce the
same environment on another workstation for testing.
To run Computer Checkup (TEST):
1. Turn on only the external devices that you want to test. You may want to
leave the printer connected to log error messages.
2. Access the Compaq Utilities menu.
3. From the Compaq Utilities menu, select Computer Checkup (TEST).
4. When the test option menu appears, select the option to view the device
list.
5. Verify that TEST correctly detected the devices installed.
If the list is correct, select OK and go to step 6.
t
If the list is incorrect, be sure that any new devices are installed
t
properly. If you do not find an installation problem, call your
Compaq authorized dealer, reseller, or service provider.
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6. Select one of the following from the test option menu:
Quick Check Diagnostics--This option runs a quick, general test on
t
each device with a minimal number of prompts. If errors occur, they
are displayed when the testing is complete.
Automatic Diagnostics--This option runs unattended, maximum
t
testing of each device with minimal prompts. You can choose how
many times to run the tests, to stop on errors, or to print or file a log
of errors.
Prompted Diagnostics--This option allows maximum control over
t
the device testing process. You can choose attended or unattended
testing, decide to stop on errors, or choose to print or file a log of
errors.
7. Follow the instructions on the screen as the diagnostic tests are run on
the devices. Record any error message numbers and have them available
when you contact your Compaq authorized dealer, reseller, or service
provider for assistance.
8. Exit to the Compaq Utilities menu.
View System Information (INSPECT)
NOTE: View System Information (INSPECT) will detect Compaq hardware.
Devices from other manufacturers may not be detected.
Use View System Information (INSPECT):
To view information about the system once it has been configured.
s
To save, print, or display the information generated by INSPECT. You
s
should run INSPECT and have the printed report available before
placing a call to the Compaq Customer Support Center.
To assist your Compaq authorized dealer, reseller, or service provider in
s
analyzing the system by allowing the service provider to reproduce the
same environment on another workstation for testing.
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2-8 Compaq Setup and Diagnostic Software
The information provided by INSPECT includes:
Contents of the operating system startup files
s
Current memory configuration
s
ROM versions
s
Type of processor and coprocessor
s
Diskette, CD-ROM, or hard drives installed
s
Active printer and communications interfaces
s
Modem type installed
s
Graphics settings
s
NOTE: Categories or items of information displayed by View System
Information (INSPECT) are similar to but may vary slightly from those available
in Compaq Diagnostics for Windows NT.
Create a Diagnostics Diskette
This option allows you to create both Setup or Diagnostics diskettes from the
diagnostics partition. To create these diskettes, follow these steps:
1. Access the Compaq Utilities menu.
2. From the Compaq Utilities menu, select Create a Diagnostics Diskette.
One Diagnostic and two Setup diskettes will be created.
NOTE: The Diagnostics and Setup diskettes can also be created by
downloading the latest version from the Compaq website at
www.compaq.com.
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Manage a Diagnostics Partition
This option allows you to create, delete, or upgrade the diagnostics software on
the hard drive partition. This must be performed from a diagnostics diskette.
CAUTION: Creating a diagnostics partition involves performing a
low-level format on the hard drive. Normally this is only done to
add diagnostics to a new replacement hard drive. If the
diagnostics software is deleted, you will no longer be able to
access the Compaq Utilities Menu.
CAUTION: If you install an operating system without first
installing the diagnostics partition, you will not be able to install a
diagnostics partition without losing all data on your hard disk.
Exit from This Utility
Use this option to exit the Compaq Utilities menu.
ROM BIOS
Your workstation contains software called Basic Input/Output System (BIOS),
which is stored in Read Only Memory (ROM) on the system board. The BIOS
contains a set of routines for running Power-On Self-Test (POST) and for
accessing hardware specific information. The ROM is upgradable via the
ROMPaq software utility.
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2-10 Compaq Setup and Diagnostic Software
Power-On Self-Test
When you turn on your workstation, the BIOS runs a number of tests, called
Power-On Self-Tests (POST). These tests check and initialize many hardware
components. The basic sequence for POST is:
1. Check and initialize low level hardware.
2. Count memory.
3. Initialize processor (s)
4. Detect and spin up all drives.
5. Boot from, in sequence, either a CD, a diskette, or the hard drive.
See Appendix D, "POST Error Messages," for a listing of POST error codes
and steps you can take to resolve an error condition.
Runtime Services
After your workstation boots to the operating system, the BIOS still provides
some runtime services to the operating system. For instance, the BIOS provides
information to the operating system on how many processors are installed, how
the system interrupts are configured, and information on the disk drives. BIOS
also provides information about your workstation's configuration and
maintenance.
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Upgrading the ROM BIOS
Since the BIOS is stored in ROM on the system board, the upgrade procedure is
different than the upgrade procedure for other software.
New versions of BIOS may be downloaded from the Compaq website at
www.compaq.com. BIOS upgrades are called ROMPaq.
To upgrade your ROM BIOS, execute the ROMPaq software and follow the
directions.
Boot Block ROM
The Boot Block ROM cannot be upgraded.
For more information about Boot Block ROM, see the section "FailSafe Boot
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