Third Edition (February 1999)
Part Number 352620-003
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED "AS IS" AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST
INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Compaq Insight Manager, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax,
registered United States Patent and Trademark Office.
Netelligent, SoftPaq, QuickLock are trademarks and/or service marks of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq Professional Workstation AP200 Reference Guide
Third Edition (February 1999)
Part Number 352620-003
iii
Contents
About This Guide
Text Conventions......................................................................................................................... ix
Symbols in Text ................................................................................................................ ............ x
Symbols on Equipment................................................................................................................. x
Rack Stability............................................................................................................................... xi
Getting Help................................................................................................................................. xi
Compaq Website ................................................................................................................. . xi
Telephone Numbers.............................................................................................................xii
Chapter 1
Product Features
Standard Configuration Features ............................................................................................... 1 -1
Front Panel Components............................................................................................................1-3
Rear Panel Connectors...............................................................................................................1-5
Drive Positions...........................................................................................................................1-6
Using the Compaq Enhanced Keyboard....................................................................................1-7
Windows Logo Key............................................................................................................1-8
Keyboard Lights ................................................................................................................ . 1-9
Keyboard Tilt Feet............................................................................................................1-10
Serial Number Location...........................................................................................................1-10
Chapter 2
Software
Installing Windows NT Workstation Over a Network..............................................................2-1
Setup Software...........................................................................................................................2-2
ROM BIOS ....................................................................................................................... ......... 2-2
Power-On Self-Test ............................................................................................................ 2 -3
Runtime Services................................................................................................................2-3
Upgrading the ROM BIOS.................................................................................................2-3
Boot Block ROM................................................................................................................2-4
Computer Setup ................................................................................................................. . 2-4
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Software continued
Compaq Diagnostics..................................................................................................................2-9
Creating a Diagnostics Diskette ......................................................................................... 2-9
Computer Checkup (TEST)..............................................................................................2-10
View System Information (INSPECT).............................................................................2-10
Using Computer Checkup (TEST) or View System Information (INSPECT) ................ 2-11
Reinstalling Your Software ..................................................................................................... 2-13
Registration ................................................................................................................... ........... 2-13
Chapter 3
Intelligent Manageability
Asset Management.....................................................................................................................3-2
Compaq Diagnostics for Windows NT .............................................................................. 3-3
Fault Management ............................................................................................................... ...... 3-5
SMART III Hard Drive Fault Prediction ........................................................................... 3-5
Ultra ATA Integrity Monitoring.........................................................................................3-5
ECC Fault Prediction and Pre-Failure Warranty................................................................3-6
Proactive Backup................................................................................................................3-6
Surge-Tolerant Power Supply ............................................................................................ 3-6
Security Management ............................................................................................................ .... 3-7
Disabling Diskette Boot or Diskette Write.........................................................................3-8
Disabling a Serial Port or Parallel Port .............................................................................. 3-9
Password Security ............................................................................................................ 3- 10
QuickLock ...................................................................................................................... .. 3-15
Configuration Management ..................................................................................................... 3- 16
Upgrading the ROM ......................................................................................................... 3-17
FailSafe Boot Block ROM ............................................................................................... 3-19
Remote Security Management ......................................................................................... 3-21
Remote Wakeup and Remote Shutdown..........................................................................3-22
Remote System Installation..............................................................................................3-23
Replicating Your Setup .................................................................................................... 3-23
Dual-State Power Button..................................................................................................3-24
Power Management .......................................................................................................... 3-25
Advanced Configuration and Power Interfaces (ACPI) Capable.....................................3-25
Compaq Support Software CD Kit and Support from the Compaq Website...................3-26
Integration Management..........................................................................................................3-27
Desktop Management Interface........................................................................................3-27
Compaq Management Agents for Workstations .............................................................. 3-28
Compaq Management Solutions Partners Program ......................................................... 3-29
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Chapter 4
Hardware Upgrades
Installation Sequence .......................................................................................................... ....... 4-3
When to Reconfigure the Workstation ...................................................................................... 4-4
Removing the Workstation Access Panel..................................................................................4-5
Removing the Front Bezel ....................................................................................................... .. 4-6
Removing the Bezel Blank ....................................................................................................... . 4-7
Changing from a Minitower to a Desktop Configuration ......................................................... 4-8
Changing from a Desktop to a Minitower Configuration ....................................................... 4-11
Internal Components................................................................................................................4-14
Installing Additional Memory ................................................................................................. 4- 15
Installing an Expansion Board.................................................................................................4-18
Removing an Expansion Board ........................................................................................ 4-21
Installing Additional Drives ................................................................................................... . 4-23
Using the Cable-Select Feature with IDE Ultra ATA Devices ........................................ 4-24
Installing Optional SCSI Devices.....................................................................................4-25
Installing a SCSI Device .................................................................................................. 4-27
Installing an IDE CD-ROM or Tape Drive ...................................................................... 4-28
Installing a 3.5-Inch Drive into the Third-height, 5.25-Inch Drive Bay .......................... 4-31
Removing a Drive from a Drive Bay.......................................................................................4-34
Replacing the Battery .......................................................................................................... .... 4-36
Chapter 5
Network Communications
Connecting to an Ethernet Network .......................................................................................... 5-2
Attaching a Network Cable to the RJ-45 Connector..........................................................5-2
Installing the Network Driver....................................................................................................5-3
Chapter 6
Troubleshooting
Helpful Hints .................................................................................................................. ........... 6-2
Solving Minor Problems............................................................................................................6-3
Solving Disk Problems .......................................................................................................... .... 6-4
Solving SCSI Problems .......................................................................................................... ... 6-7
Solving Display Problems ....................................................................................................... .. 6-8
Solving Printer Problems.........................................................................................................6-12
Solving Hardware Installation Problems.................................................................................6-13
Solving Network Problems......................................................................................................6-14
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Troubleshooting continued
Solving Memory Problems ...................................................................................................... 6- 18
Solving CD-ROM Problems....................................................................................................6-20
Solving Software Problems ..................................................................................................... 6 -20
Troubleshooting Using Compaq Intelligent Manageability Features ..................................... 6-21
Contacting Compaq Customer Support...................................................................................6-21
Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice ......................................................................... A-1
Class A Equipment .............................................................................................................. ..... A-1
Class B Equipment .............................................................................................................. ..... A-2
Modifications .................................................................................................................. ... A-2
Cables ......................................................................................................................... ....... A-2
Declaration of Conformity for Products Marked with FCC Logo, United States Only ... A-3
Mouse Compliance Statement...........................................................................................A-4
Canadian Notice (Avis Canadien) ............................................................................................ A-4
Class A Equipment ............................................................................................................ A- 4
Class B Equipment ............................................................................................................ A- 4
European Union Notice .......................................................................................................... .. A-4
Japanese Notice ................................................................................................................ ........ A-5
Taiwan Notice...........................................................................................................................A-5
Laser Devices............................................................................................................................A-6
Laser Safety Warnings ...................................................................................................... A-6
Compliance with CDRH Regulations ............................................................................... A-6
Compliance with International Regulations ...................................................................... A-6
Laser Product Label...........................................................................................................A-7
Laser Information .............................................................................................................. A-7
Battery Replacement Notice ..................................................................................................... A-8
Appendix B
Electrostatic Discharge
Grounding Methods .............................................................................................................. .... B-2
Appendix C
Power Cord Set Requirements
General Requirements ........................................................................................................... ... C-1
Country-Specific Requirements ............................................................................................... C-2
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Appendix D
Routine Workstation Care and Shipping Preparation
Routine Computer Care .......................................................................................................... .. D-1
CD-ROM Drive Precautions.....................................................................................................D-2
Operation ...................................................................................................................... ..... D-2
Cleaning ....................................................................................................................... ...... D-2
Safety ......................................................................................................................... ........ D-2
Shipping Preparation ........................................................................................................... ..... D-3
Appendix E
Error Codes
Appendix F
Specifications
Appendix G
Clearing Configuration Memory
Index
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ix
About This Guide
This guide is designed to be used as step-by-step instructions for installation,
and as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys appear in boldface. A plus sign (+) between two
Keys
keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase.
File names appear in uppercase italics.
FILENAMES
These appear in initial capital letters.
Menu Options,
Command Names,
Dialog Box Names
COMMANDS, These always appear in uppercase.
DIRECTORY NAMES,
and DRIVE NAMES
Type When you are instructed to type information, type the
information without pressing the Enter key.
Enter When you are instructed to enter information, type the
information and then press the Enter key.
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x About This Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Indicates that failure to follow directions in the
warning could result in bodily harm or loss of life
CAUTION: Indicates that failure to follow directions could result
in damage to equipment or loss of information
IMPORTANT: Presents clarifying information or specific instructions
NOTE: Presents commentary, sidelights, or interesting points of information
Symbols on Equipment
These icons are located on equipment in areas where hazardous conditions may
exist.
Any surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards.
Enclosed area contains no operator serviceable parts.
WARNING: To reduce risk of injury from electrical shock
hazards, do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a
Network Interface Connection.
WARNING: To reduce risk of electrical shock, fire, or
damage to the equipment, do not plug telephone or
telecommunications connectors into this receptacle.
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xi
Any surface or area of the equipment marked with these
symbols indicates the presence of a hot surface or hot
component. If this surface is contacted, the potential for
personal injury exists.
WARNING: To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Power Supplies or Systems marked with these symbols
indicate the equipment is supplied by multiple sources
of power.
WARNING: To reduce the risk of injury from electrical
shock, remove all power cords to completely disconnect
power from the system.
Rack Stability
WARNING: To reduce the risk of personal injury or damage to
the equipment, be sure that:
s The leveling jacks are extended to the floor.
s The full weight of the rack rests on the leveling jacks.
s The stabilizing feet are attached to the rack if it is a single
rack installations
s The racks are coupled together in multiple rack installations.
A rack may become unstable if more than one component is
extended for any reason. Extend only one component at a time.
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Website
The Compaq Website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website by
logging on to the Internet at http://www.compaq.com.
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xii About This Guide
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-386-2172
For Compaq technical support phone numbers outside the United States and
Canada, visit the Compaq website at:
http://www.compaq.com
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1-1
Chapter 1
Product Features
Standard Configuration Features
Microsoft Windows NT Workstation 4.0 operating system software
s
(preinstalled)
One standard 400-MHz or 450-MHz Intel Pentium II processor or a
s
500-MHz Intel Pentium III processor featuring MMX technology with a
100-MHz system bus
A 512-kilobyte (K) secondary (L2) cache integrated into the processor
s
module (not expandable)
A minimum of 64 megabytes (MB) of ECC unregistered synchronous
s
dynamic random access memory (SDRAM) standard; expandable to
768 MB installed in dual inline memory modules (DIMMs)
Compaq flexible ATX chassis, configurable either as a minitower or
s
desktop workstation
One Accelerated Graphics Port (AGP) controller installed in the AGP
s
slot.
For information about the graphics controller installed on your
s
workstation, refer to the appropriate guide on the SmartStart for
Workstations CD under X:\DOCS\GRAPHICS, where X is your
CD-ROM drive designation. To view one of the .pdf files, use Adobe
Acrobat Reader. To install Adobe Acrobat Reader, refer to the Software
Installation Guide.
Three PCI expansion slots; one ISA expansion slot; one "combination"
s
slot for either a PCI or an ISA expansion board; and one Accelerated
Graphics Port (AGP) slot.
BIOS in a flash memory device supporting PCI auto-configuration
s
200-watt surge-tolerant continuous power supply, switch-selectable for
s
115- and 230-VAC operation
One multimode, 25-pin enhanced parallel connector
s
Two RS-232Ccompatible 9-pin serial connectors
s
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1-2 Product Features
Two Universal Serial Bus (USB) connectors
s
Five drive bays:
s
One 1.44-MB, 3.5-inch high-density diskette drive in a 5.25- inch,
t
one-third height bay
Two 5.25-inch, half-height bays for optional drives
t
Two 3.5-inch, one-third height bays for hard drives
t
One of the following SMART drives depending on model:
s
One Ultra ATA SMART hard drive with drive fault prediction
t
One Wide-Ultra SCSI SMART hard drive with drive fault
t
prediction
One Compaq NC3121 Fast Ethernet Network Interface Controller
s
(10/100 Mb/s Auto-sensing Ethernet controller) PCI card with Wake-on-
LAN, capable of operating in either 10Base-T or 100Base-TX
environments
One IDE 32X CD-ROM drive
s
One PremierSound 16-bit audio board and enhanced speaker
s
Compaq Enhanced Keyboard, featuring Microsoft Windowsspecific
s
keys
Compaq three-button mouse
s
Security features including passwords
s
Intelligent Manageability features designed to make Compaq computers
s
easier to inventory, configure, upgrade, troubleshoot, protect, and
maintain
Compaq Computer Setup utilities and diagnostic features
s
Compaq support software and device drivers (preinstalled)
s
NOTE: For specific information about your system configuration, see the
"View System Information (INSPECT)" section in Chapter 2 of this guide.
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1-3
Front Panel Components
9 1
4
5 6 7 3
8 2
7 3
4
6 5
2
10 8 9 1
10
Figure 1-1. Identifies the front panel components
Table 1-1
Front Panel Components
Identifier Component
1 CD-ROM drive activity light
2 CD-ROM eject button
3 Diskette eject button
4 Power button
5 Hard drive activity light
6 Power-on light
Continued
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1-4 Product Features
Front Panel Components Continued
Identifier Component
7 Diskette drive activity light
8 CD-ROM headphone jack
9 CD-ROM volume
: Logo trim piece provided for the desktop form factor
WARNING: This equipment is designed for connection to a
grounded (earthed) outlet. The grounding type plug is an
important safety feature. To avoid the risk of electrical shock or
damage to the equipment, do not disable this feature.
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1-5
Rear Panel Connectors
1
2
3
4
5
12
6 13
7 14
15
8
9
10
11
Figure 1-2. Rear panel connectors
Table 1-2
Rear Panel Connectors
Identifiers Connector Identifiers Connector
1 9
Power cord connector AGP connector
2 :
Voltage select switch External SCSI connector
3 ; NIC connector
Two universal serial bus (USB)
connectors
4 <
Keyboard connector Headphone connector
5 =
Mouse connector Line-out audio
connector
6 >
Parallel connector Line-in audio connector
7 ?
Serial connector Microphone connector
8 Second serial connector
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1-6 Product Features
Drive Positions
1
2
3 3
4 2
5 1
5 4
Figure 1-3. Identifies drive positions
Table 1-3
Drive Positions
Identifiers Connector
1 and 2 Two 5.25-inch, half-height bays for optional drives
3 One 1.44-MB, 3.5-inch high-density diskette drive mounted in the 5.25-
inch, one-third height bay
4 and 5 Two 3.5-inch, one-third height bays for hard drives
NOTE: Drive bay numbers are stamped on the chassis, behind the front bezel.
To verify the type and size of the storage devices installed in your computer,
run Compaq Computer Setup. See Chapter 2, "Software," for more information.
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1-7
Using the Compaq Enhanced
Keyboard
1 A
Ctrl Alt Alt Ctrl
1 2 3 4 5 6 7
Figure 1-4. Identifying special function keys
Table 1-4
Special Function Keys
Identifier Key Function
1 Ctrl Used in combination with another key, its effect depends
on the application software you are using.
7
2 Used to open the Start menu in Microsoft Windows NT
Windows
Workstation 4.0. Used in combination with other keys to
5 Logo*
perform other functions. (See next table.)
3 Alt Used in combination with another key, its effect depends
on the application software you are using.
4
Application Used (like the right mouse button) to open pop-up
6
menus in a Microsoft Office application. May perform
other functions in other software applications.
*Keys available in select geographic regions
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1-8 Product Features
Windows Logo Key
The following table shows you how to use the Windows Logo key in
combination with other keys to perform certain functions in Windows NT
Workstation 4.0.
Table 1-5
Key Combinations
Windows Logo Key Combination Function in Windows NT
Windows logo key + F1 Displays a pop-up menu for the selected object
Windows logo key + Tab Activates the next Taskbar button
Windows logo key + E Launches Explore My Computer
Windows logo key + F Launches Find Document
Windows logo key + Ctrl+F Launches Find Computer
Windows logo key + M Minimizes all open applications
Shift+Windows logo key + M Undoes Minimize All
Windows logo key + R Displays Run dialog box
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1-9
Keyboard Lights
The following figure identifies the location of the three keyboard lights. For a
description and purpose of each light, refer to the corresponding table.
1 A
1 2 3
1 A
Ctrl Alt Alt Ctrl
Figure 1-5. Identifying keyboard lights
Table 1-6
Keyboard Lights
Identifier Description Function
1 Num lock When Num lock is enabled (light is on), the
numeric keypad is activated.
2 Caps lock When Caps lock is enabled (light is on), all text
appears in uppercase when typed.
3 Scroll lock When Scroll lock is enabled (light is on), the
screen is prevented from scrolling.
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1-10 Product Features
Keyboard Tilt Feet
The keyboard has feet on the bottom to tilt the keyboard to a comfortable
typing angle.
Figure 1-6. Locating the keyboard tilt feet
Serial Number Location
Each computer has a unique serial number, located on the corner of the
computer access panel and also on the rear panel of the computer. You may
need to have this number available if contacting Compaq customer service.
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2-1
Chapter 2
Software
The Microsoft Windows NT Workstation 4.0 operating system is preinstalled
on the workstation and will be configured for you automatically the first time
you turn on the workstation. Compaq support software will also be installed at
that time.
NOTE: Certain drivers and utilities are available only in English. You can
obtain the latest version of these files in English in one of the following ways:
Compaq Support Software CD kit
t
Compaq website at http://www.compaq.com
t
IMPORTANT: For more information about installing your operating system,
drivers, and other support software, refer to the Software Installation Guide.
Installing Windows NT Workstation
Over a Network
Network installation is used primarily for installing or upgrading Windows NT
Workstation 4.0 over a local area network. It can also be used to install
additional drivers or files with Microsoft Windows NT Workstation.
NOTE: This capability does not imply the grant of a site license for Microsoft
Windows NT Workstation and should only be used to install the operating
system on workstations for which the appropriate software license has already
been obtained.
Use this installation method if you choose to deploy Microsoft Windows NT
Workstation using a distribution share point over a network connection.
For instructions on installing Windows NT Workstation over a network,
download the appropriate SoftPaq from the Compaq website at
http://www.compaq.com.
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2-2 Software
Setup Software
Compaq Setup software provides information you will need about the
workstation if you need assistance from Compaq Customer Support. These
tools can also be used:
To change factory default settings, and to set or change the system
s
configuration, which may be necessary when you add or remove
hardware
To determine if all the devices installed on the workstation are
s
recognized by the system and functioning properly
To determine information about the operating environment of the
s
workstation
To solve system configuration errors detected but not automatically
s
fixed during the Power-On Self-Test (POST)
To establish and manage passwords and other security features
s
To establish and manage energy-saving timeouts
s
ROM BIOS
Your workstation contains a set of software called Basic Input/Output System
(BIOS), which is stored in Read Only Memory (ROM) on the system board.
The BIOS contains a set of routines for running Power-On Self-Test (POST)
and for accessing hardware specific information. The ROM is upgradable via
the ROMPaq software utility.
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2-3
Power-On Self-Test
When you turn on your workstation, the BIOS runs a number of tests, called
Power-On Self-Tests (POSTs). These tests check and initialize many hardware
components. The basic sequence for POST is:
1. Check and initialize low level hardware
2. Count memory
3. Initialize processor(s)
4. Detect and spin up all drives
5. Boot from, in sequence, either a CD a diskette, or the hard drive
Refer to Appendix E, "Error Codes," for a listing of POST error messages and
steps you can take to resolve an error condition.
Runtime Services
After your workstation boots to the operating system, the BIOS still provides
some runtime services to the operating system. For instance, the BIOS provides
information to the operating system about the type of processor installed, how
the system interrupts are configured, and information on the disk drives. BIOS
also provides information about your workstation's configuration and
maintenance.
Upgrading the ROM BIOS
Since the BIOS is stored in ROM on the system board, the upgrade procedure is
different than the upgrade procedure for other software.
New versions of BIOS may be downloaded from the Compaq website at
http://www.compaq.com. BIOS upgrades are called ROMPaq.
To upgrade your ROM BIOS, execute the ROMPaq software and follow the
directions.
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2-4 Software
Boot Block ROM
The Boot Block ROM cannot be upgraded.
For more information about Boot Block ROM, see the "FailSafe Boot Block
ROM" in Chapter 3.
Computer Setup
Computer Setup allows you to configure your workstation's hardware and
resolve resource conflicts. On the Compaq Professional Workstation AP200,
Computer Setup is built into the reprogrammable system ROM and is shipped
in English only. To add an additional language for Computer Setup, refer to the
Software Installation Guide.
IMPORTANT: Be sure to configure new options and drivers in your
operating system after they have been configured by the Setup utility.
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2-5
Using Computer Setup
To access the Computer Setup utilities menu:
1. Turn on or restart the workstation. If you are in Windows, click Start,
then Shut Down. Restart the workstation.
2. When the F10 Setup message appears in the lower-right corner of the
screen, press the F10 key.
NOTE: If you do not press the F10 key while the message is displayed, you
must turn the workstation off, then on again, to access the utility. The F12 key
initiates Network Service Boot for Remote System installation. See Chapter 3
of this guide for more information about this feature.
The Computer Setup menu appears with the following menu headings: File,
Storage, Security, Power, and Advanced. See Table 2-1 for a description of the
features available in Computer Setup.
3. Press the arrow keys or the Tab key to select the option you want, then
press the Enter key. To return to the main menu, press the Esc key.
4. To apply and save changes, select File, then Save Changes and Exit. If
you selected an option that automatically restarted the workstation,
changes were applied at that time. If you have made changes that you do
not want applied, select Ignore Changes and Exit. If you have already
applied changes you now want to eliminate, select Set Defaults and Exit.
This option will restore the original system defaults.
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Table 2-1
Computer Setup
Task Computer Setup Selection
Select File, then select System
View the product name, processor
Information.
type/speed/stepping, CPU serial number,
system ROM date, system board revision,
installed memory size, and asset tracking
number
Set the system time and date Select File, then select Set Time and
Date.
Select Storage, then select Diskette
View the currently installed drive A:
Drives.
(preinstalled diskette drive) and drive B:
devices and set resources for diskette drives
Select Storage, then select Removable
Enable/disable diskette booting and diskette
Media.
writing
NOTE: After saving changes to Removable
Media, the workstation will restart. Turn the
workstation off, then on, manually.
Select Storage, then select IDE Devices.
View information regarding IDE devices
connected to the system
NOTE: ATAPI devices (CD-ROM, tape) are
listed as ATAPI devices.
Select Storage for the IDE Drive Timing.
Allows you to set hard drive to Ultra-DMA
(Ultra-ATA), EDMA, or PIO mode operation.
Select Storage for the IDE Drive
Enables/disables IDE drive translation
Translation.
Select Storage, then select Boot Order.
Specify the boot order of installed peripheral
devices (such as LS-120 drive, diskette drive,
hard drive, SCSI, or CD-ROM devices)
Select Power, then select Energy Saver.
Set the energy saver mode to Advanced,
Disabled, or Minimal
Continued
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2-7
Computer Setup Continued
Task Computer Setup Selection
Select Power, then select Timeouts.
Enable/disable timeouts or manually select
timeout values
NOTE: These selections appear only if
energy saver mode is set to Advanced.
Select Power, then select Energy Saver
Set the power button configuration (on/off or
Options.
suspend/wakeup) and enable/disable power
LED blink in suspend mode
NOTE: This selection does not appear if the
energy saver mode is disabled.
Select Security, then select Power-On
Enable the Power-On Password. For more
Password.
information, see the section "Security
Management" in Chapter 3.
Select Security, then select Password
Enable/disable network server mode,
Options.
keyboard QuickLock screen when locked,
and/or QuickLock in energy saver mode. For
more information, see the section "Security
Management" in Chapter 3.
NOTE: This selection appears only if a
Power-On Password is set.
Select Security, then select Setup
Enable the Setup (administrator) Password.
Password.
For more information, see the section
"Security Management" in Chapter 3.
Select Security, then select Device
Enable/disable serial, parallel, and USB ports
Security.
and audio security
Select Security, then select System IDs.
Set the Asset Tag. See Chapter 3 for more
information.
Select Security, then select System IDs.
Set the keyboard locale setting (for example,
English or German) for the System ID entry.
Also allows setting of Chassis serial number
if current number is invalid.
Select Advanced, then select Power-On
Set the POST mode (QuickBoot) and
Self Test.
enable/disable POST messages
Continued
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2-8 Software
Computer Setup Continued
Task Computer Setup Selection
Select Advanced, then select Onboard
Set resources for onboard system devices
Devices.
(serial port, parallel port, and so forth)
Select Advanced, then select PCI
View the currently installed PCI devices and
Devices.
their IRQ settings and/or and reconfigure IRQ
settings for these devices or disable them
entirely
NOTE: This option will not appear if there
are non PnP devices currently installed.
View the current settings of Plug and Play Select Advanced, then select ISA PnP
(PnP) devices and set resources for installed Devices.
boards
Select Advanced, then select Bus
Enable/disable PCI bus mastering, PCI reset
Options.
on warm boot, and PCI VGA palette snooping
Select Advanced, then select Bus
Set ISA back-to-back I/O (fast/legacy) delay
Options.
and bus priority (ISA/PCI)
Select Advanced, then select Device
Set the printer mode (flexible/standard)
Options.
Select Advanced, then select Device
Set the Num Lock state at power-on
Options.
Select Advanced, then select PCI VGA
Specify which VGA controller is the primary
Configuration.
(or boot) VGA controller
NOTE: This selection appears only if there
are multiple PCI graphics controllers in your
system.
Save the system configuration to a blank Select File, then select Save to Floppy.
1.44 MB diskette
Restore the system configuration from a Select File, then select Restore from
diskette Floppy.
Select File, then select Set Defaults and
Restore factory default settings and exit
Exit.
Computer Setup
Select File, then select Ignore Changes
Exit Computer Setup without applying or
and Exit.
saving any changes
Select File, then select Save Changes
Save changes to the system configuration
and Exit.
and exit Computer Setup
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2-9
Compaq Diagnostics
Compaq diagnostics consist of the following software tools:
Computer Checkup (TEST)
s
View System Information (INSPECT)
s
Compaq Diagnostics for Windows NT
s
Computer Checkup (TEST) and View System Information (INSPECT) are
discussed in this chapter. Before you can use these tools, you must create a
diagnostics diskette. See the section "Creating a Diagnostics Diskette" in this
chapter for instructions. Compaq Diagnostics for Windows NT is discussed in
Chapter 3.
Creating a Diagnostics Diskette
To create a diagnostics diskette:
1. With Windows NT Workstation 4.0 installed and running, insert a blank,
formatted diskette into the diskette drive.
2. Insert the SmartStart for Workstations CD into the CD-ROM drive.
3. From the SmartStart for Workstations Home Page, click Manual System
Configuration .
4. Click Install Optional Compaq Software.
5. Click Create a Diagnostics Diskette.
6. Follow the instructions on the screen.
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2-10 Software
Computer Checkup (TEST)
NOTE: Computer Checkup will detect Compaq hardware. Devices from other
manufacturers may not be detected.
Use Computer Checkup (TEST):
To determine if all the devices installed on the workstation are
s
recognized by the system and functioning properly. Running TEST is
optional but recommended after installing or connecting a new device.
To save, print, or display the information generated by TEST. You
s
should run TEST and have the printed report available before placing a
call to the Compaq Customer Support Center.
To assist your Compaq Authorized Dealer, Reseller, or Service Provider
s
in analyzing the system by allowing the Service Provider to reproduce
the same environment on another workstation for testing.
For information on using TEST, see the section "Using Computer Checkup
(TEST) or View System Information (INSPECT)" in this chapter.
View System Information (INSPECT)
NOTE: View System Information will detect Compaq hardware. Devices from
other manufacturers may not be detected.
Use View System Information (INSPECT):
To view information about the system once it has been configured.
s
To save, print, or display the information generated by INSPECT. You
s
should run INSPECT and have the printed report available before
placing a call to the Compaq Customer Support Center.
To assist your Compaq Authorized Dealer, Reseller, or Service Provider
s
in analyzing the system by allowing the Service Provider to reproduce
the same environment on another workstation for testing.
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2-11
Information provided by INSPECT includes:
Contents of the operating system startup files
s
Current memory configuration
s
ROM versions
s
Type of processor and coprocessor
s
Diskette, CD-ROM, tape, or hard drives installed
s
Active printer and communications interfaces
s
Modem type installed
s
Graphics settings
s
NOTE: Categories or items of information displayed by View System
Information (INSPECT) are similar to, but may vary slightly from, those
available in Compaq Diagnostics for Windows NT.
For information on using INSPECT, see the section "Using Computer Checkup
(TEST) or View System Information (INSPECT)" in this chapter.
Using Computer Checkup (TEST) or View
System Information (INSPECT)
NOTE: Before you run Computer Checkup (TEST) or View System Information
(INSPECT), you must create a diagnostics diskette. Refer to the section
"Creating a Diagnostics Diskette" in this chapter for instructions.
1. Restart your workstation from the diagnostics diskette you have created.
2. Press Enter to bypass the welcome screen.
3. Select either Computer Checkup (TEST) or View System Information
(INSPECT), then press the Enter key.
4. Follow the instructions on the screen. See the section below, "When
Running TEST," for further instructions.
5. To exit either TEST or INSPECT, press the Esc key to reach the Exit
option, then press the Enter key.
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When running TEST:
1. Select the option to view the device list. A list of the installed hardware
devices appears.
2. Verify that TEST correctly detected the devices installed. This utility
will detect all devices manufactured by Compaq; devices from other
manufacturers may not be detected.
If the list is correct, select OK and go on to Step 3.
t
If the list is incorrect, make sure that any new devices are properly
t
installed. If you do find an installation problem, call your Compaq
Authorized Dealer, Reseller, or Service Provider.
3. Select one of the following from the test option menu:
Quick Check Diagnostics--This option runs a quick, general test
t
on each device with a minimal number of prompts. If errors occur,
they are displayed when the testing is complete.
Automatic Diagnostics--This option runs unattended, maximum
t
testing of each device with minimal prompts. You can choose how
many times to run the tests, to stop on errors, or to print or file a log
of errors.
Prompted Diagnostics--This option allows maximum control over
t
the device testing process. You can choose attended or unattended
testing, decide to stop on errors, or choose to print or file a log of
errors.
4. Follow the instructions on the screen as the diagnostic tests are run on
the devices. Record any error message numbers and have them available
when you contact your Compaq Authorized Dealer, Reseller, or Service
Provider for assistance.
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2-13
Reinstalling Your Software
If the preinstalled software on your workstation has been deleted, you can
install Windows NT Workstation 4.0 and the Compaq support software using
SmartStart for Workstations. For more information about SmartStart for
Workstations, refer to the Software Installation Guide. There are also online
help files located on the SmartStart for Workstations CD.
Registration
Be sure to register your workstation with Compaq. Registration establishes a
record of ownership and gives you an opportunity to receive product
announcements, updates, and other communications periodically, if you choose
to do so.
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3-1
Chapter 3
Intelligent Manageability
Intelligent Manageability combines innovative hardware technology with
systems management tools from Compaq and other leading vendors to make
Compaq workstations easier to inventory, troubleshoot, protect, and maintain.
Intelligent Manageability features focus on:
Asset Management
s
Fault Management
s
Security Management
s
Configuration Management
s
Integration Management
s
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3-2 Intelligent Manageability
Asset Management
The Compaq Asset Management solution begins with AssetControl, hardware
designed and built into new Compaq workstations, key components, and
monitors. AssetControl features make it easy and inexpensive to maintain an
accurate, up-to-date inventory of these devices. These features:
Provide detailed inventory information about various components,
s
including:
Manufacturer, model, and serial number of Compaq workstations,
t
monitors, hard drives, and dual inline memory modules (DIMMs)
Asset tag
t
System board and ROM revision level
t
Allow you to view, print, or electronically save this data and other
s
system configuration details, using:
Compaq Diagnostics for Windows NT
t
System management products from the Compaq Management
t
Solutions Partners
Management software products supporting the Desktop
t
Management Interface revision 2.0 (DMI 2.0)
Simplify and help ensure the accuracy of inventory and accounting
s
procedures
Streamline service calls by giving the administrator fast access to the
s
Compaq workstation configuration and history
Simplify remote software distribution procedures by allowing the
s
system administrator to identify software and revision levels remotely
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Compaq Diagnostics for Windows NT
Compaq Diagnostics for Windows NT is a component of Intelligent
Manageability that allows you to view:
System overview
s
AssetControl information
s
Input devices
s
Communications ports
s
Storage devices
s
Graphics information
s
Memory configuration
s
Security management settings
s
System health
s
Operating system
s
Microsoft Windows
s
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3-4 Intelligent Manageability
To install Compaq Diagnostics for Windows NT, refer to the Software
Installation Guide.
Using Compaq Diagnostics for
Windows NT
1. Select the Compaq Diagnostics for Windows NT icon or the Compaq
Diagnostics icon, located in the Control Panel.
The screen displays an overview of the workstation hardware and
software.
2. For specific hardware and software information, select a category from
the Categories menu or from the toolbar.
NOTE: As you move your cursor over the toolbar icons, the corresponding
category names appear near the cursor.
3. To display more detailed information in a selected category, click More
in the Information Level box.
NOTE: Categories or items of information displayed by Compaq Diagnostics
for Windows NT are similar to, but may vary slightly from, the information
presented in View System Information (INSPECT).
4. Review and print this information and, if necessary, discuss it with your
authorized Compaq Reseller or Service Provider.
NOTE: To print the information, click File, then select Print. Select one of the
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