NC6132 1 0 0 0 S X NC6133 1 0 0 0 L X NOTICE The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. The software described in this guide is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq Registered United States Patent and Trademark Office. Compaq NC3134 Fast Ethernet Server NIC Reference Guide Including Upgrade Modules First Edition (February 2000) Part Number 174848-00C Writer: Liz Fischer Project: Comments: xxxxxx-001 File Name:Sunlt_n1.doc Last Saved On:2/10/00 9:22 AM .............................. iii Contents Chapter 1 Introduction Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 2 Hardware Overview .................................................................................................... 1-2 Connectors and LEDs .......................................................................................... 1-3 Upgrade Modules ................................................................................................. 1-4 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 6 Chapter 2 NIC Installation Electrostatic Discharge Precautions ................................................................................ 1 Attaching the Upgrade Module ................................................................................... 2-2 Removing the NIC from a Device........................................................................ 2-2 Installing the Upgrade Module in the NIC ........................................................... 2-2 Installing the NIC ........................................................................................................ 2-3 Connecting the Network Cable ................................................................................... 2-4 Connecting UTP Network Cable.......................................................................... 2-4 Connecting Fiber Network Cable......................................................................... 2-4 Connecting and Using the Loop-back Plug................................................................. 2-5 Fiber Loopback Plug ............................................................................................ 2-6 Chapter 3 Configuring NICs and Installing Drivers Driver Installation ....................................................................................................... 3-1 Installing Network Drivers - Windows NT 4.0 .......................................................... 3-1 Installing Network Drivers - Windows 2000 .............................................................. 3-3 Installing Network Drivers - NetWare Server, UNIX, and Other Operating Systems...................................................................................... 3-4 Compaq Network Teaming and Configuration Utilities.............................................. 3-4 Full Duplex Mode ....................................................................................................... 3-5 Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Contents Comments: File Name:Sunlt_toc.doc Last Saved On:2/10/00 9:10 AM .............................. iv Setting Up Network Fault Tolerance (Optional) ......................................................... 3-5 Appendix A Specifications Fast Ethernet Server NIC Specifications .................................................................... A-1 Upgrade Module Specifications ................................................................................. A-2 NC3135 Dual 10/100 Upgrade Module .............................................................. A-2 NC6132 1000Base-SX Upgrade Module ............................................................ A-2 NC6133 1000Base-LX Upgrade Module............................................................ A-3 NC3133 100Base-FX Upgrade Module .............................................................. A-3 RJ-45 Pinouts and Crossover Function ...................................................................... A-4 UTP Cable Specifications .......................................................................................... A-6 Fiber Cable Specifications.......................................................................................... A-6 Troubleshooting ................................ ................................ ................................ ......... A - 8 Testing the NIC .......................................................................................................... A-9 Common Problems and Solutions ............................................................................ A-10 Appendix B Technical Information PCI Installation Tips....................................................................................................B-1 MAC Address..............................................................................................................B-2 PCI Hot Plug ............................................................................................................... B-2 Compaq Customer Support ......................................................................................... B-4 Calling the Compaq Support Line...............................................................................B-5 Appendix C Regulatory Compliance Notices Writer: Liz Fischer Project: Contents Comments: File Name:Sunlt_toc.doc Last Saved On:2/10/00 9:10 AM ............................ Where to go for more information about Compaq Networking Solutions Compaq offers a complete line of Fast Ethernet and Gigabit products, including NICs, hubs, switches, and management software. Networking information and news; products: sales & service; driver, firmware, and support information; documentation, including Quick Specs, NewViews, overviews, collaterals white papers and other information is available through the Compaq website: http://www.compaq.com (select "products" from the top menu bar; scroll to "networking and communications") From here you can choose from Switches & Switch Chassis, Remote & Wide Area Access, Network Interface Cards, Network Management, and Shared Ethernet, Fast Ethernet & FDDI. Readme Files on CD For detailed information about the NICs and Upgrade Modules, see the README text files on the CD packaged with the NIC. To view these files, insert the Compaq Software and Documentation CD in a CD drive, switch to that drive, and type: SETUP /README README topics include: Installing Fast Ethernet and Gigabit Server NIC drivers s General NIC information and release notes s Hardware specifications and cabling information s NIC installation and special configurations s Running diagnostics s User Guides on CD The CD also contains user guides for several Compaq products. These are in Adobe Acrobat (.PDF) format. To access the desired user guide, select the Adobe Acrobat file for your NIC from the DOCS\MANUAL directory. Writer: Liz Fischer Project: Compaq Fast Ethernet Server NIC Reference Guide Comments: xxxxxx-001 File Name:Sunlt_n2.doc Last Saved On:2/10/00 9:22 AM .............................. 1- 1 Chapter 1 Introduction The Compaq NC3134 Fast Ethernet Server NIC is a second-generation dual- port NIC that offers improved performance over earlier versions of the product. This improvement is due to the 64-bit/66MHz PCI-to-PCI bridge, as well as to the enhanced MAC silicon technology not available previously. The NC3134 NIC continues to support existing 10/100 Ethernet, 100FX, and 1000 SX/LX Upgrade Modules, which are listed below. The new NC3135 10/100 Upgrade Module, described later in this chapter, is designed around the same enhanced silicon used in the NC3134 NIC. The NC3134 Server NIC supports Windows 2000, NT4.0, Novell NetWare 3.12, 3.2, 4.11, 4.2, 5.0, and 5.1, and UNIX operating systems. It provides failover capabilities with other Gigabit and 10/100 NICs installed in the server. NC3134 NIC and Upgrade Modules Port and Connection Options Name Type # Ports/ Connection Option Type NC3134 Server NIC 1 RJ-45 10Base-T/100Base-TX NC3133 Upgrade Module 1 SC fiber 100Base-FX NC3135 Upgrade Module 2 RJ-45 10Base-T/100Base-TX NC6132 Upgrade Module 1 SC fiber 1000Base-SX NC6133 Upgrade Module 1 SC fiber 1000Base-LX Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 1- 2 Introduction Features Standard features of the NC3134 Fast Ethernet Server NIC are: 32/64-bit PCI 2.1 Universal Connector, 33/66 MHz s Supports Microsoft and Novell server products s Supports OS/2 Warp Server (10/100 only) s Supports SCO-UNIX s PCI Hot Plug ready s Full duplex operation s Auto negotiation s Adaptive Load Balancing (ALB) s Network Fault Tolerance (NFT) s Cisco Fast EtherChannel (FEC) and Gigabit EtherChannel (GEC) s Adaptive Performance Tuning s Upgradeable using these Upgrade Modules: NC3135 10/100; NC3133 s FX; NC6132 SX; or NC6133 LX Hardware Overview The Compaq NC3134 Fast Ethernet Server NIC is a high performance, upgradeable NIC with two fully integrated 10Base-T/100Base-TX networking chips. The NIC contains sophisticated 64-bit PCI components with enhanced scatter-gather bus-mastering capabilities. Its true 64-bit architecture enables it to perform high-speed data transfers on the PCI bus using four DMA channels. Its microcode-based engine enables it to process high-level commands and perform multiple operations without CPU intervention. The NIC operates in a standard 32-bit PCI slot and will support both 32-bit and 64-bit systems. The NC3134 NIC operates at 33/66 MHz. The next sections describe the NC3134 NIC and each Upgrade Module. Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 1- 3 Compaq NC3134 Server NIC Connectors and LEDs The NIC has two RJ-45 10Base-T/100Base-TX ports. LEDs on each port indicate link, activity, and port speed. Note: Transmission speed is indicated by the color of the LNK and ACT LEDs. See the section, "LEDs" for more information. Figure 1-1. 10Base-T/100Base-TX RJ-45 Ports and LEDs Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 1- 4 Introduction Upgrade Modules The NIC supports these Upgrade Modules: 10/100 Upgrade Module s NC3135 -- Two RJ-45 10Base-T/100Base-TX ports t Fiber Modules s NC3133 FX -- One SC fiber port for 100Base-FX t NC6132 SX (Gigabit) -- One SC fiber port for 1000Base-SX t NC6133 LX (Gigabit) -- One SC fiber port for 1000Base-LX t NC3135 10/100 Upgrade Module The NC3135 10/100 Upgrade Module has two RJ-45 dual-speed ports and associated LEDs indicating link, activity, and speed. Note: Transmission speed is indicated by the color of the LNK and ACT LEDs. See the section, "LEDs" for more information. Figure 1-2. Upgrade Module 10/100 Ports and LEDs Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 1- 5 NC3133, NC6132, and NC6133 Fiber Upgrade Modules The NC3133, NC6132, and NC6133 fiber Upgrade Modules each have one SC fiber port and LEDs indicating link and activity. Figure 1-3. Upgrade Module Fiber SC Port and LEDs Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 1- 6 Introduction LEDs Link (LNK) and activity (ACT) LEDs on the NIC and Upgrade Modules help indicate if there is a problem with the connector, cable, hub, or switch. The Compaq NC3134 NIC and NC3135 Upgrade Module have two diagnostic LEDs for each RJ-45 port. The speed of the transmission (10 Mb/s or 100 Mb/s) is indicated by the LED color, as described below. Table 1-1 10/100 LED Operations for the NC3134 NIC and NC3135 Upgrade Module LED Name Display Description LNK On - Amber The NIC and hub/switch are receiving power; the cable connection between the hub/switch and NIC is good and the link is established at 10 Mb/s. On - Green The NIC and hub/switch are receiving power; the cable connection between the hub/switch and NIC is good and the link is established at 100 Mb/s. Off The NIC and hub/switch are not receiving power or the cable connection between the hub/switch and NIC is faulty. ACT Blinking The NIC is sending or receiving network data at 10 Mb/s. Amber Blinking The NIC is sending or receiving network data at 100 Mb/s. Green Off The NIC is not sending or receiving network data. Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 1- 7 The fiber Upgrade Modules have two LEDs that indicate port operation, as described below. Table 1-2 Fiber Upgrade Module LED Operations for NC3133, NC6132, and NC6133 LED Name Display Description LNK On - Green The NIC and hub/switch are receiving power, the cable connection between the hub/switch and NIC is good, and the link is established. Off The NIC and hub/switch are not receiving power or the cable connection between the hub/switch and NIC is faulty. ACT Blinking The NIC is sending or receiving network data. Green Off The NIC is not sending or receiving network data. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Introduction Comments: File Name:C-CHP1.DOC Last Saved On:2/11/00 2:56 PM .............................. 2- 1 Chapter 2 NIC Installation This chapter describes installation precautions, how to attach Upgrade Modules to the NIC, and how to install the NIC. It also describes how to attach the network cable and the loopback plug. Note: Before removing the cover of your computer, refer to the manufacturer's documentation for the proper method of installing a PCI card and safeguarding you from electrical shock hazards. WARNING: To avoid the risk of personal injury or damage to the ! equipment, consult the Safety information and User's Documentation provided with your equipment before attempting the installation. Many PCs are capable of producing energy levels that are considered hazardous. Users should not remove enclosures nor should they bypass the interlocks provided for removal of these hazardous conditions. Installation of this NIC should be performed by individuals who are both qualified in the servicing of computer equipment and trained in the hazards associated with products capable of producing hazardous energy levels. Electrostatic Discharge Precautions A discharge of static electricity from a finger or other conductor can damage components on the NIC. This can make the NIC inoperable. To prevent electrostatic damage, observe the following precautions: Avoid hand contact by transporting and storing parts in static-safe s containers. Keep electrostatic-sensitive parts in their containers until they arrive at s static-free locations. Place parts on a grounded surface before removing them from their s containers. Avoid touching pins, leads, or circuitry. s Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: NIC Installation Comments: File Name:D-CHP2.DOC Last Saved On:2/10/00 10:13 AM .............................. 2- 2 NIC Installation Always properly ground yourself when touching a static-sensitive s component or assembly. Attaching the Upgrade Module The Compaq NC3134 Fast Ethernet Server NIC lets you attach an optional Upgrade Module, which can add two RJ-45 ports, one 100 Mb/s FX fiber port, or one 1-Gb/s fiber port. All Upgrade Modules available for the NIC attach in the same way. After you select the module to add, follow the instructions below to attach it. Removing the NIC from a Device If the NIC is already installed in a server, you must first remove it to install the option board. If the NIC is not installed, go to "Installing the Upgrade Module on the NIC." 1. Power off the server and unplug the power cord from the power outlet, if it is not PCI Hot Plug compliant. (For more information about PCI Hot Plug, see Appendix C.) 2. Remove the server's cover. WARNING: To reduce the risk of personal injury from hot surfaces, allow ! the internal system components to cool before touching. CAUTION: Power off the device and unplug power from the power outlet before removing its cover, if it is not PCI Hot Plug compliant. Failure to do so may damage the NIC or computer. 3. Remove the screw or clip holding the NIC in the PCI slot. 4. Slide the NIC out of the PCI slot. Installing the Upgrade Module on the NIC Perform these steps to install the Upgrade Module: Writer: Liz Fischer Project: NIC Installation Comments: File Name:D-CHP2.DOC Last Saved On:2/10/00 10:13 AM .............................. 2- 3 1. Push open the spring-loaded option door on the NIC and make sure the port(s) on the Upgrade Module line up with the option door opening. 2. Align the two board-to-board connectors on the Upgrade Module with the two board-to-board connectors on the NIC. Also align the standoff on the Upgrade Module with the opening in the NIC. Gently but firmly press the connectors and the standoff together until they are securely seated. Figure 2-1. Installing an Upgrade Module on the NIC Installing the NIC Refer to the manufacturer's documentation for the specific steps necessary to safely install a PCI card in your server. 1. Turn off the server and unplug the power cord, if the server is not PCI Hot Plug compliant. 2. Then remove its cover. WARNING: To reduce the risk of personal injury from hot surfaces, allow ! the internal system components to cool before touching. CAUTION: Power off the device and unplug power from the power outlet before removing its cover, if it is not PCI Hot Plug compliant. Failure to do so may damage the NIC or computer. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: NIC Installation Comments: File Name:D-CHP2.DOC Last Saved On:2/10/00 10:13 AM .............................. 2- 4 NIC Installation 3. Remove the cover bracket from a PCI busmaster slot. Most slots are busmaster enabled. If you have configuration problems, refer to the section "PCI Installation Tips" in Appendix B for more information. 4. Insert the NIC into the slot until it is seated firmly. Then secure the NIC bracket with a screw or clip. 5. Replace the server cover and plug the power cord into the power outlet. Connecting the Network Cable Network connections for the NIC and Upgrade Modules use UTP or fiber cable. See sections "UTP Cable Specifications" and "Fiber Cable Specifications" in Appendix A for a description of each Upgrade Module and the cable/mode each supports. Connecting UTP Network Cable The ports on the NC3134 NIC and the NC3135 10/100 Upgrade Module use the following connectors: Network Type Connector 10Base-T network Category 3, 4, or 5 twisted-pair cable 100Base-TX network Category 5 cable connected to a 100Base-TX hub or switch (not a 100Base-T4 hub/switch) Note: If you use the NIC in a residential environment, you MUST use a Category 5 cable for both 10Base-T and 100Base-TX networks. The network connections on the NIC and Upgrade Module are RJ-45 connectors. To attach the cable, plug the cable connector into the port. When inserting an RJ-45 plug, be sure the tab on the plug clicks into position indicating that it is properly seated. Writer: Liz Fischer Project: NIC Installation Comments: File Name:D-CHP2.DOC Last Saved On:2/10/00 10:13 AM .............................. 2- 5 Connecting Fiber Network Cable The NC3133, NC6132, and NC6133 fiber Upgrade Modules use SC fiber ports. These ports support fiber with a maximum cable length dependent upon the fiber type, mode, and cable size. See Appendix A for cable specifications. To insert the network SC connector into the port of the Upgrade Module, line up the slot on the fiber connector with the key on the Upgrade Module and push gently until the retainers click into place. Figure 2-2. Inserting an SC Fiber Plug Connecting and Using the Loop-back Plug Each kit for the NC3134 NIC and the NC3135 Upgrade Module contains a loop-back plug. This plug consists of a single RJ-45 connector on a truncated cable. After you install the NIC(s) in the server and connect the server to the network, insert this plug into any unused 10/100 port(s) on either the NIC or the Upgrade Module. For example, if you install a NC3135 Upgrade Module in a NC3134 NIC and connect two ports to the network, two ports will not be used. Insert the provided loop-back plugs into these two unused ports. In addition, you can use the loop-back plug to diagnose the status of the NIC port without its being on a live network. When you insert the loop-back plug into the port, if the NIC port is operational, the LNK LED for the port will be on, indicating link is established. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: NIC Installation Comments: File Name:D-CHP2.DOC Last Saved On:2/10/00 10:13 AM .............................. 2- 6 NIC Installation Figure 2-3. Inserting a Loop-back Plug Fiber Loop-back Plug Your fiber spares kit includes a fiber loop-back plug. Install this plug in the fiber port on the fiber Upgrade Module when the module is not connected to the network. You can also use the plug to diagnose the fiber port without it being on a live network. See the "Fiber Cable Specifications" section of Appendix A for more information. Figure 2-4. Inserting a Loop-back Plug in a Fiber Upgrade Module Writer: Liz Fischer Project: NIC Installation Comments: File Name:D-CHP2.DOC Last Saved On:2/10/00 10:13 AM .............................. 3- 1 Chapter 3 Configuring NICs and Installing Drivers This chapter contains information about configuring the NC3134 NIC with (optional) Upgrade Modules and installing the drivers on various operating systems. Driver Installation The following sections discuss installing network drivers in versions of Windows NT and other operating systems. Installing Network Drivers Windows NT 4.0 After installing the NIC with the (optional) upgrade module and starting Windows NT, you need to install the NDIS 4.0 NIC drivers. The NDIS 4.0 drivers, N1000NT4.SYS and N100NT.SYS, are high-performance drivers that support Windows NT 4.0 servers or workstations. Prior to installing the drivers, be sure you have upgraded the most recent Service Pack and have installed the NDIS hotfix from Microsoft (if using Network Fault Tolerance, Adaptive Load Balancing, Cisco Fast EtherChannel, or Cisco Gigabit EtherChannel). These can be found at: Service Pack 3: ftp://ftp.microsoft.com/bussys/winnt/winnt- s public/fixes/usa/nt40/ussp3 NDIS Driver Hotfix: ftp://ftp.microsoft.com/bussys/winnt/winnt- s public/fixes/usa/nt40/hotfixes-postsp3/ndis-fix/ CAUTION: The network driver is loaded on this NIC. Running diagnostic tests will temporarily disable the network driver, effectively disconnecting the NIC from the network. We suggest you restart the system after running the diagnostic tests. To install the drivers for Windows NT 4.0, perform these steps: 1. Double-click the Network icon in the Windows Control Panel. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 2 2. Click the Adapters tab and select Add. You will see a list of NICs. 3. Do not select a Compaq NIC from this list. Instead, select Have Disk. 4. Select Continue. 5. Insert the Software and Documentation CD in the CD-ROM drive (or your disk) and type the drive letter of your CD-ROM in the dialog box and select OK. 6. Select Compaq Ethernet/Fast Ethernet or Gigabit NICs and select OK. The Compaq Network Configuration and Teaming Utility (CPQNTAC) dialog automatically appears. You can view the NIC configuration or run diagnostics from the main CPQNTAC window. Highlight a NIC or module in the CPQNTAC window and click Properties . Notes: If you install several of the same NICs or modules in your device, all of them are installed simultaneously from this dialogue. However, you must configure each separately. The NIC's hardware diagnostics are available only when the drivers are not loaded (before you restart your computer). The NIC's software driver diagnostics are available when the drivers are loaded. 7. Select Test in the CPQNTAC utility to run diagnostics. If you have just added the NIC, the network driver will not be active and the diagnostics will test the NIC and its connection to the network. If you are testing a NIC that is already installed, the network driver will probably be active and the diagnostics tests the driver. This diagnostic tracks the driver's actual network activity. 8. Select OK to exit the test screen and return to the CPQNTAC main menu. 9. Select OK to accept the NIC's configuration and exit CPQNTAC. 10. Select OK in the Network Settings dialog. Other configuration screens may appear. Configure the NIC as desired. 11. When prompted, restart Windows NT. Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 3 Installing Network Driver -- Windows 2000 When you install the NIC in the computer for the first time --connect the cable from the NIC to your network, provide power to your unit, and start Windows 2000 -- Windows automatically detects and installs a driver for the NIC from its own library of drivers. Updating Windows 2000 Network Drivers from Disk If you need to update the Network driver, follow these instructions: Locate the driver on the CD, diskette, or directory on your hard drive 1. where you have copied it from an update source. See the TECHSUP.TXT file for a list of online sources for software and driver updates. From the Control Panel, double-click the System icon, select the Hardware 2. tab, and click the Device Manager button. Select Network Adapters and right-click on the desired NIC listing to 3. display its menu. Then click the Properties menu option. From the Properties dialog box, click the Driver tab and click the Update 4. Driver button. The Update Device Driver Wizard appears. Click Next. At the prompt "What do you want the wizard to do?", select the Search for 5. a suitable driver for my device radio button, and click Next. Select the path to the driver (CD, diskette, hard drive) and click Next. 6. Select the "Install one of the other drivers" check box and click Next. 7. Select the driver for your NIC on the Compaq Software and 8. Documentation CD and click Next. Restart your computer to load new drivers. 9. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 4 After restarting Windows, connect to your network by double-clicking the My Network Places icon on the desktop. Installing Network Drivers -- NetWare Server, SCO UNIX Refer to the electronic documents (ASCII text files) on CD in the NIC package for the appropriate text file about installing the network driver for a particular operating system. These are found in the \DOCS\INFO directory on the CD. Note: To view the README files, insert the Compaq Software and Documentation CD into a drive, switch to that drive, and type: SETUP /README . Many manufacturers supply additional information about each operating system on the World Wide Web. For example, information about SCO UNIX is found at www.sco.com. Compaq Network Teaming and Configuration Utilities The Compaq Network Teaming and Configuration Utilities (CPQNTAC for Windows NT4.0 and CPQTEAM for Windows 2000) can be used to configure and test the NIC. For information about Teaming NICs, see the TEAMING.TXT file on the Compaq Software and Documentation CD in the \DOCS\INFO\GENERAL directory. For definitions or other specifics about the CPQTEAM and CPQNTAC Teaming utilities, see the CPQTEAM and CPQNTAC online Help file. There are several ways to access CPQTEAM from Windows 2000 From the Windows Control Panel, double-click the Compaq t Network icon. Or, right click on My Network Places. From the Network and Dial t Up Connections dialog that appears, highlight a Local Area Connection and right click and select Properties. Or, double-click on the Tray icon in the Windows NT toolbar in the t bottom of the Windows 2000 screen (near the clock). Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 5 There are several ways to access CPQNTAC for Windows NT4.0: From the Control Panel double-click the Compaq Network icon. t Or, double-click on the NIC in the Network Adapters list box t Network Control Panel/Adapters tab. Or, right click on Network Neighborhood and select Properties. t Then select the Adapters tab. Double-click on a NIC or team to launch the CPQNTAC utility. Or, click the tray icon in the lower-right corner of the Windows NT screen. t Full Duplex Mode Full-duplex means the NIC can send and receive packets at the same time with a corresponding increase in network bandwidth performance. The NIC operates at full duplex only when connected to a full-duplex switch port. If your switch supports auto-negotiation with the N-way standard, duplex configuration is automatic and no action is required on your part. However, a few switches in the current installed base support auto-negotiation. Check with your network system administrator to verify whether your switch supports this feature. Drivers for most operating systems default to "automatic" speed and duplex settings. Some operating systems may require manual configuration to change to full duplex. See the README files on the supplied CD for your specific operating system for information. Setting Up Network Fault Tolerance (Optional) Network Fault Tolerance (NFT) (also called NIC Redundancy) provides the safety of an additional backup link between the server and hub/switch. NFT is implemented with a primary NIC and a secondary (backup) NIC. During normal operation, if the primary NIC fails, the link to the secondary NIC automatically takes over. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 6 To use NFT, you must have a minimum of two NICs installed in the server and they must be physically connected to the same network segment. Note: Currently, NFT is supported in Windows 2000 and NT4.0, NW4.x, and UnixWare 7.1. Setting Up Network Fault Tolerance in Windows 2000 and NT 4.0 To set up NFT in Windows 2000 and Windows NT 4.0, perform these steps: Access the CPQTEAM (Windows 2000) or CPQNTAC (Windows NT 1. 4.0) utility. Highlight a NIC that will be in the team and click Properties. The 2. Properties dialog appears. Select the Teaming Controls tab on the Properties dialog. 3. Click on the Fault Tolerant radio button. A black circle indicates it is 4. enabled. To create a NIC team, click OK. The Network Teaming and 5. Configuration Utility dialog appears. From the Compaq Network Teaming and Configuration dialog box, 6. select the NICs you want to assign to a team. NFT supports up to four NIC teams with two, three, or four NICs per team. Click OK and then Close. 7. When prompted, restart Windows NT. 8. Setting Up Network Fault Tolerance in NetWare To set up NFT in NetWare, perform these steps: Note: NFT must be loaded before the NIC driver, N1000 LAN. Copy the following lines and paste them into the AUTOEXEC.BAT file: 1. ; - Load Network Fault Tolerance Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 7 load nft st ; - Load LAN Driver on 1 NIC load n1000 slot=7 frame=ethernet_802.2 name=pri_802.2 nd ; - Load LAN Driver on 2 NIC load n1000 slot=8 frame=ethernet_802.3 name=sec_802.2 st ; - Bind ipx to 1 NIC bind ipx pri_802.2 net=2 nd ; - Set the 2 NIC to be a Fault Toler ; - ance partner to the first NIC nft bind 7 8 Note: Do not bind any protocol to the secondary NIC. Where Slot Slot into which the NIC is installed. If you do not know the slot number, load the driver without it. NetWare prompts you with support PCI slot numbers. In this example file, 7 is the slot number of the primary NIC; 8 is the slot number of the secondary NIC. Frame Frame type of the network segment the computer is on. 2. Modify the line to match the server's requirements. Save the AUTOEXEC.BAT file and restart the server. 3. Setting Up Network Fault Tolerance in UnixWare 7.1 To set up NFT in UnixWare 7.1, perform these steps: Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 8 Note: Configure only one backup device for each primary device. For example, in a system with four NICs, configure two NICs as primary devices and two as backup devices. Note: When a primary device has failed or is otherwise unavailable for use, the Network Configuration Manager places a cross on the icon for the NIC. (In character mode, the string "HX" replaces "HW.") 1. Start the scoadmin launcher from your desktop or from the command line, open the Networking folder, then select the Network Configuration Manager. 2. Enter scoadmin network configuration on the command line (or abbreviate to scoadmin network). 3. Enter netcfg on any UNIX command line. 4. Select Hardware => Add new LAN adapter. 5. On the Add Protocol screen, select Backup Device instead of a protocol suite such as TCP/IP or IPX/SPX. 6. Then select an existing network NIC (the primary device) for which the new NIC will act as a backup device. 7. Click OK. If the primary device fails, the system will automatically switch to the backup device. To force the system to use the backup device instead of the primary device, perform these steps: 1. Highlight the primary device from the list. 2. Select Hardware => Switch to Backup. To revert to a primary device, perform these steps: 1. Highlight the backup device from the list. 2. Select Hardware => Revert to Primary. Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. 3- 9 Note: If you shut down the system to replace the failed primary NIC, on reboot, the system automatically reverts to the primary NIC. When you replace a failed primary NIC, generally you must replace with the same type of NIC. However, the hardware may support the interchange of different types of NICs if they are supported by the same device driver. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Comments: File Name:E-CHP3.DOC Last Saved On:2/10/00 9:21 AM .............................. A-1 Appendix A Specifications This appendix contains the electrical, cable, and connector specifications for the Compaq NC3134 Fast Ethernet Server NIC and Upgrade Modules. NIC Specifications Table A-1 NC3134 Fast Ethernet Server NIC Specifications Network Controller Chipset Intel 82559 MAC/PHY Data Transfer Method PCI 32/64 (33/66MHz / Busmaster DMA) Standards Supported IEEE 802.3u (10/100 Base-TX) Dimensions 7.4 x 5.0 in (18.8 x 12.7 cm) L x W Interrupts Supported Automatically configured Temperature Range Operating: 0 C to 55 C / 32 F to 131 F Storage: -65 C to 85 C / -85 F to 185 F Relative Humidity Operating: 10% to 90% Storage: 5% to 95% Emissions Classifications NC3134 Server NICs -- FCC Class B European Classifications EN 55022 (CISPR 22) EN 50082-1 (IEC 801-2, IEC 801-3, IEC 801-4) VCCI Safety Compliance CE Mark EN 60950 (IEC 950) Power Requirement 1050mA @ 5V max Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-2 Appendix A Upgrade Module Specifications Environmental and safety specifications for the Upgrade Modules are the same as those for the NC3134 Server NIC, as shown in Table A-1. All other specifications are the same except where noted. NC3135 10/100 Upgrade Module Specifications for the NC3135 10/100 Upgrade Module are listed below. Table A-2 NC3135 10/100 Upgrade Module Specifications Intel 82559 Network Controller Chipset Standards Supported IEEE 802.3u (10/100 Base-TX) Dimensions 5.7 x 3.9 in (14.5 x 9.9 cm) L x W Emissions Classifications FCC Class A Power Requirements 800mA @ 5V max NC6132 1000Base-SX Upgrade Module Specifications for the NC6132 1000Base-SX Upgrade Module are listed below. Table A-3 NC6132 1000SX Upgrade Module Specifications Network Controller Chipset Intel 82542 Standards Supported IEEE 802.3z (1000Base-SX) Dimensions 6.5 x 2.5 in (16.5 x 6.4 cm) L x W Emissions Classifications FCC Class A Power Requirements 1025mA @ 5V max Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-3 NC6133 1000Base-LX Upgrade Module Specifications for the NC6133 1000Base-LX Upgrade Module are listed below. Table A-4 NC6133 1000LX Upgrade Module Specifications Network Controller Chipset Intel 82542 Standards Supported IEEE 802.3z (1000Base-LX) Dimensions 6.5 x 2.5 in (16.5 x 6.4 cm) L x W Emissions Classifications FCC Class A Power Requirements 1025mA @ 5V max NC3133 100Base-FX Upgrade Module Specifications for the NC3133 100Base-FX Upgrade Module are listed below. Table A-5 NC3133 100FX Upgrade Module Specifications Network Controller Chipset Intel 82558 Standards Supported IEEE 802.3u (100Base-FX) Dimensions 5.9 x 2.5 in Emissions Classifications FCC Class A Power Requirements 1025mA @ 5V max Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-4 Appendix A RJ-45 Pinouts and Crossover Function To keep voice and data transmissions separate over twisted-pair cable, the 10Base-T standard specifies a keyed system to differentiate between the two. The 10Base-T standard also specifies that each Ethernet segment implement a crossover function to connect the transmitter of one device to the receiver of a device at the other end, and vice-versa. The crossover function may be implemented internally at the hub/switch, or externally, through the twisted pair media. If the crossover function is implemented internally, the port is labeled MDI-X (Medium Dependent Interface Crossover). When an MDI-X port is connected to an MDI port, the twisted pair media should be wired straight-through using the physical pinouts indicated in Table A-6. Table A-6 Pinouts Using Internal Crossover Pin Function Color Match Function Pin 1 TD+ White/Orange TD+ 1 2 TD- Orange/White TD- 2 3 RD+ White/Green RD+ 3 4 Not used 5 Not used 6 RD- Green/White RD- 6 7 Not used 8 Not used Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-5 Figure A-1 shows straight-through connector wiring to be used when the crossover function is implemented on board the hub/switch. Figure A-1. Straight-Through Wiring for RJ-45 Connector Unless the crossover function is implemented on board the hub/switch, you must implement the crossover through the twisted pair media using the physical pinouts indicated in Table A-7. Table A-7 Pinouts Using External Crossover Pin Function Color Match Function Pin 1 TD+ White/Orange RD+ 3 2 TD- Orange/White RD- 6 3 RD+ White/Green TD+ 1 4 Not used 5 Not used 6 RD- Green/White TD- 2 7 Not used 8 Not used Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-6 Appendix A Figure A-2 shows the correct wiring to be used when the crossover function is implemented externally (in the twisted-pair cabling). Figure A-2. External Crossover for RJ-45 Connector UTP Cable Specifications To connect to the network, the NC3133, NC6132 and the NC6133 fiber Upgrade Modules use 100Base-FX, 1000 Base-SX, or 1000Base-LX fiber cable, respectively. For 10 Mb/s Category 3, 4 or 5 s For 100 Mb/s Category 5 s 22-26AWG, 100 @ 1 MHz s EIA/TIA 568a or EIA/TIA 568b s Fiber Cable Specifications Tables A-8 and A-9 describe the fiber types, mode, cable size, and maximum distances specifications for the NC3133, NC6132 and the NC6133 fiber Upgrade Modules. All fiber option modules use SC type connectors. Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-7 Table A-8 Fiber Cable Maximum Distances for 1000Base-SX, 1000Base-LX (NC6132 and NC6133) Fiber Type Mode Size Max Distance 62.5m 1000Base-SX Multimode 220 meters 50m Multimode 550 meters 62.5m 1000Base- LX Multimode 550 meters 50m Multimode 550 meters 10m Single-mode 5000 meters Table A-9 Fiber Cable Maximum Distances for 100Base-FX (NC3133) Single Link Between Switches Mode Max Distance FX (half duplex) Multimode 4412 meters Multimode 25 km FX (half duplex) Single-mode * 20 km * Multimode conditioning patch cable is required for the maximum distances Single Link to Single Class I Repeater Mode Distance TX/FX only Single-mode 160 meters Single Link to Single Class II Repeater Mode Distance TX/FX only N/A 208 meters Single Link to Two Class 1 Repeaters Mode Distance TX/FX only N/A 111 meters Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-8 Appendix A Troubleshooting If the NIC cannot connect to the network... Be sure the cable is installed properly When using twisted-pair cable, the network cable must be securely attached at both RJ-45 connections (NIC and hub/switch). The maximum allowable distance from NIC to hub/switch is 100 meters (328 feet). If the cable is attached and the distance is within acceptable limits but the problem persists, try a different cable and make sure cable meets required specifications. If you are directly connecting two computers (no hub/switch) with twisted-pair cable, use a crossover cable. Most hubs/switches require a straight-through cable (see your hub or switch documentation to verify). When using fiber cable, the network cable must be securely attached at both SC connectors (at the NIC and at the hub/switch). See Table A-8 for the maximum distances for fiber cable. If the cable is attached and within distance limits, ensure the TX-RX plugs are inserted in the proper connectors (TX from the NIC attaches to RX in the other device; RX from the NIC attaches to TX in the other device). If the cable installation is correct and you still cannot connect to the network, try a different cable. Make sure the cable meets the required specifications. Check the LEDs The NICs have two diagnostic LEDs for each RJ-45 port. These LEDs help indicate if there is a problem with the connector, cable, or hub. The Upgrade Modules also have link and activity LEDs for each port. For information about LED operations, see Chapter 1 "LED Operations." Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-9 Figure A-3. Upgrade Module RJ-45 Port LEDs Activity Fiber Link SC Port Figure A-4. SC Fiber Port LEDs Be sure you are using the correct drivers Be sure you are using the drivers that come with this NIC or newer ones obtained from the Compaq website at www.compaq.com. Make sure the hub/switch port and the NIC have the same duplex setting. Testing the NIC Test the NIC by running the Compaq diagnostics. Diagnostics for various operating systems are described below. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-10 Appendix A Windows NT To view diagnostic information in Windows NT, run the Compaq Network Teaming and Configuration Utility (CPQNTAC). You can launch this from NT 4.0 by double-clicking the Compaq Network icon in the Windows NT Control Panel. Highlight the NIC and click Properties. From the Properties dialog, select Diagnostics. Or, click Help from the main CPQNTAC window to get other diagnostics information and instructions. For other information about the CPQNTAC utility, see the section "Network Teaming and Configuration Utility (CPQNTAC)" in Chapter 3. Windows 2000 To view diagnostic information in Window2000, run the Windows 2000 Compaq Network Teaming and Configuration Utility (CPQTEAM). Other Operating Systems For all other operating systems, test the NIC by running Setup.exe or Setupgig.exe from the Software and Documentation CD. Common Problems and Solutions SETUP.EXE reports the NIC is "Not enabled by BIOS" The PCI BIOS is not configuring the NIC correctly. Try the "PCI s Installation Tips" in Appendix B. The computer hangs when the drivers are loaded Change the PCI BIOS interrupt settings. See "PCI Installation Tips" in s Appendix B. If you are using EMM386, it must be version 4.49 or newer (this version s ships with MS-DOS 6.22 or newer). Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-11 For an RJ-45 connection, install the RJ-45 loop-back plug (provided with s this kit). Insert the plug in any unused 10/100 port on the NIC. Diagnostics pass, but the connection fails or errors occur At 100 Mb/s, use Category 5 wiring and be sure the network cable is s securely attached. For NetWare clients, be sure you specify the correct frame type in your s NET.CFG file. Be sure the duplex mode setting on the NIC matches the setting on the s hub/switch. At 100 Mb/s, connect to a 100Base-TX hub/switch only (not 100Base-T4). s The LNK LED does not light Check all connections at the NIC and the hub/switch. s Try another port on the hub/switch. s Be sure the duplex mode setting on the NIC matches the setting on the s hub/switch. Be sure you have the correct type of cable between the NIC and the s hub/switch. 100Base-TX requires two pairs. Some hubs/switches require a crossover cable while others require a straight-through cable. The ACT LED does not light Be sure you have loaded the correct network drivers. s The network may be idle. Try accessing a server. s The NIC is not transmitting or receiving data. Run the diagnostics to test s the NIC. If the NIC fails, try another NIC. Be sure you are using two-pair, Category 5 cable for TX wiring. s Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. A-12 Appendix A The NIC stopped working when another NIC was added to the computer Try reseating the most recently installed NIC. s Be sure the cable is properly connected to all NICs. s Be sure your PCI BIOS is current. See "PCI Installation Tips" in s Appendix B for more information. Be sure the new NIC supports shared interrupts. Also, be sure the s operating system supports shared interrupts OS/2 does not. The NIC stopped working without apparent cause Try reseating the NIC first, then try a different slot if necessary. s Run the diagnostics. The network driver files may be corrupt or deleted. s Delete and then reinstall the drivers. s Writer: Liz Fischer Project: Appendix A Comments: File Name:J-APPA.DOC Last Saved On:2/10/00 10:51 AM .............................. B-1 Appendix B Technical Information This appendix provides PCI installation tips, PCI Hot Plug information, and Compaq Customer Support numbers. PCI Installation Tips PCI computers are designed to automatically configure add-in cards each time the computer starts. Your PCI computer sets the I/O address and IRQ level for your Compaq NIC when the computer starts. These values cannot be changed by NIC software. If you experience a problem when the computer starts, additional configuration steps may be required. On these computers, manual configuration is possible through the computer's PCI BIOS setup utility. Refer to your computer's documentation. You may need to verify or change some BIOS settings. Some common solutions are listed here: Busmaster-enabled slots. On some computers, all slots are not bus-master s enabled by default. Check your BIOS PCI bus setting. It will set to either Busmaster or Non-busmastered. Choose Busmaster. Reserve interrupts (IRQs) and/or memory addresses for ISA NICs. This s prevents PCI cards from trying to use the same settings ISA cards are using. Check your PCI BIOS setup program. There may be IRQ options such as `Enable for ISA,' `Reserve for ISA,' or `Disable for PCI.' This option is sometimes in the Plug and Play area of the BIOS setup. Enable the PCI slot. In some PCI computers, you must use the PCI BIOS s setup program to enable the PCI slot. This is especially common in PCI computers with PhoenixBIOS. Update your PCI BIOS. An updated PCI system BIOS can correct some s PCI configuration problems. Call your computer manufacturer to see if an updated BIOS version is available for your computer. Configure the slot for level-triggered interrupts. The slot the NIC is using s must be configured for level-triggered interrupts rather than edge- triggered interrupts. Check your PCI BIOS Setup program. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix B Comments: File Name:K-APPB.DOC Last Saved On:2/10/00 9:24 AM .............................. B-2 Appendix B Table B-1 shows some example PCI BIOS setup program parameters. Table B-1 Example PCI BIOS Parameters Item Parameter PCI slot # Slot where the NIC is installed Master ENABLED Slave ENABLED Latency timer 40 Interrupt Choose an IRQ from the list Edge-level LEVEL MAC Address The 12-digit, hexadecimal Ethernet address of the NIC on a printed label secured to the NIC. The Ethernet address is sometimes called the node address or the MAC address. PCI Hot Plug PCI Hot Plug is an industry-standard solution that provides increased system availability and non-stop serviceability in business-critical computing environments. PCI Hot Plug enables PCI networking controllers to be replaced or added to a server without taking the system down. Compaq pioneered this technology and has worked closely with the PCI Special Interest Group (SIG) and several key industry partners to accelerate its adoption as an industry standard. PCI Hot Plug technology also has a broad range of industry support from leading operating system suppliers including Microsoft and Novell. Writer: Liz Fischer Project: Appendix B Comments: File Name:K-APPB.DOC Last Saved On:2/10/00 9:24 AM .............................. B-3 Compaq NICs support PCI Hot Plug technology. To take advantage of this feature, you must use the NIC in a Compaq or third-party system that supports PCI Hot Plug. To implement PCI Hot Plug, use the configuration instructions that come with your system. You can find documentation for configuring and installing PCI Hot Plug devices in Compaq systems in Compaq's SmartStart application, which ships with Compaq systems. If you use a third-party system that supports PCI Hot Plug, refer to the system's documentation or contact technical support for the vendor. Different operating systems address PCI Hot Plug in different ways. See the table to determine how your operating system enables PCI Hot Plug. Table B-2 Operating System PCI Hot Plug Support Operating System Description Replace like item for like item NT 4.x s Cannot add new device to an empty slot s Replace like item for like item NW 4.x/5.x s Can remove a device s Can add new device to an empty slot s Can add an option module to an existing NC3131 NIC* s SCO UnixWare 7.1 Requires hardware that implements PCI hotplug failover (such as Compaq Proliant 6500, and Proliant 7000) and a DDI 8 MDI driver that implements the CFG_SUSPEND and CFG_RESUME subfunctions to the entry point routine. This lets the system administrator suspend the driver, power down the slot, hot-swap or hot-replace the NIC, power up the slot, and resume the driver, all without bringing the machine down. For further information about PCI Hot Plug support, see your UNIX documentation. * The "add option module" feature is not supported on a NC3131 or NC3134 NIC that has a persistent driver installed. To upgrade the NIC with a persistent driver: 1) Manually remove (unload) the n100.lan driver; 2) Power down the slot and remove the NIC; 3) Upgrade the NIC (add the option module); 4: Reinstall the upgraded NIC; 5) Power up the slot to let NetWare automatically detect the (upgraded) NIC. Compaq NC3134 Fast Ethernet Server NIC Writer: Liz Fischer Project: Appendix B Comments: File Name:K-APPB.DOC Last Saved On:2/10/00 9:24 AM .............................. B-4 Appendix B Compaq Customer Support You can reach Compaq automated support services 24 hours a day, every day at no charge. The services contain the must up-to-date information about Compaq products. You can access installation instructions, troubleshooting information, and general product information from the Compaq World Wide Web server or from the Compaq FTP server. Compaq Worldwide Web Server http://www.compaq.com/support Navigate to a specific product and then look for support information from this list of support resources. Compaq FTP Server ftp.compaq.com Navigate to: ftp.compaq.com/pub/softpaq/allfiles.html for a complete list of available SoftPaq files. Compaq Internet Site Send e-mail to: support@compaq.com PaqFax To use the fax-on-demand system, you must be in North America and you must have a fax machine or fax modem to receive the automated fax transmittals. Writer: Liz Fischer Project: Appendix B Comments: File Name:K-APPB.DOC Last Saved On:2/10/00 9:24 AM .............................. B-5 To use the fax-based information retrieval system that provides product- specific information, call 1-800-345-1518, option 1, and request a product catalog. When you receive it, call and order documents you wish to receive. Calling the Compaq Support Line Worldwide access: Compaq has technical support centers worldwide. Many of the centers are staffed by technicians who speak the local languages. For a list of Compaq support centers, go to: http://www.compaq.com From the Compaq Worldwide homepage select your country and click "Go" on the Compaq home page to find the nearest Compaq office. Before you call... You need to be at your computer with your software running and the product documentation at hand. The technician may ask for the following: Your address and telephone number s The name and model number of the Compaq product you are calling s about The serial number of your Compaq product s The names and version numbers of the software you are using to operate s the Compaq product The name and version number of the operating system you are using s The system type (manufacturer and model number)
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