First Edition (April 2000)
Part Number 174799-001
Compaq Computer Corporation
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Notice
2000 Compaq Computer Corporation.
Compaq, Compaq Insight Manager, ProLiant, ROMPaq, SmartStart, and the Compaq logo registered in
U.S. Patent and Trademark Office. Microsoft, Windows, and Windows NT are registered trademarks of
Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark of
The Open Group. All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
The information in this publication is subject to change without notice and is provided "AS IS"
WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF
THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE
LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR
OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS
INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
The limited warranties for Compaq products are exclusively set forth in the documentation
accompanying such products. Nothing herein should be construed as constituting a further or additional
warranty.
Compaq ProLiant ML330 Troubleshooting Guide
First Edition (April 2000)
Part Number 174799-001
Contents
About This Guide
Text Conventions........................................................................................................ix
Symbols in Text...........................................................................................................x
Symbols on Equipment................................................................................................x
Warning Information .................................................................................................. xi
Getting Help ..............................................................................................................xii
Compaq Technical Support ................................................................................xii
Compaq Website.................................................................................................xii
Compaq Authorized Reseller............................................................................ xiii
Other Information Resources............................................................................ xiii
Chapter 1
Server Startup and Operation Errors
When the Server Will Not Start ............................................................................... 1-1
Diagnosis Steps........................................................................................................ 1-2
Server Operation Errors ........................................................................................... 1-5
Chapter 2
Status Indicators
System Status LED Indicators ................................................................................. 2-2
Network Controller Status LED Indicators.............................................................. 2-4
Chapter 3
Switch Settings
Processor Speed Switch Settings (Reserved)........................................................... 3-2
System Configuration Switch Settings .................................................................... 3-3
Clearing and Resetting System Configuration Settings.................................... 3-4
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vi Compaq ProLiant ML330 Troubleshooting Guide
Enabling ROMPaq Disaster Recovery Mode ................................................... 3-4
Server Feature Board Switch Settings...................................................................... 3-5
Appendix A
System Specifications
Minimum Hardware Configuration......................................................................... A-1
Operating System Support ...................................................................................... A-2
Index
List of Figures
Figure 2-1. Power button , power status LED , and hard drive activity
status LED ...................................................................................................... 2-3
Figure 2-2. Network controller status LEDs ........................................................... 2-4
Figure 3-1. Processor speed switch ......................................................................... 3-2
Figure 3-2. System configuration switch ................................................................ 3-3
Figure 3-3. Server Feature Board switch ................................................................ 3-5
List of Tables
Guide Organization ................................................................................................... vii
ProLiant ML330 Resources ..................................................................................... xiii
Table 1-1 Diagnosis Steps........................................................................................ 1-2
Table 1-2 The Front Panel Power LED Is Not On ................................................... 1-3
Table 1-3 Server Does Not Have Video................................................................... 1-4
Table 1-4 Installation Problems ............................................................................... 1-5
Table 2-1 System Status LED Indicators ................................................................. 2-3
Table 2-2 Network Controller Status LED Indicators.............................................. 2-4
Table 3-1 Processor Speed Switch Settings ............................................................. 3-2
Table 3-2 System Configuration Switch Settings .................................................... 3-3
Table 3-3 Server Feature Board Switch Settings ..................................................... 3-5
Table A-1 Minimum Hardware Configuration ....................................................... A-1
Table A-2 Supported Operating Systems................................................................ A-2
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About This Guide
This troubleshooting guide provides specific information to troubleshoot your
ProLiant ML330 server. Use this guide to find details about server startup
problems, switch settings, status indicators, and more. For information about
general troubleshooting techniques, diagnostic tools, error messages, and
preventative maintenance, refer to the Compaq Servers Troubleshooting
Guide, also included in your user documentation.
WARNING: To reduce the risk of personal injury or damage to the equipment,
refer to the user documentation supplied with the server and observe the
appropriate safety precautions.
Guide Organization
For information about More details Where do I find it?
Chapter 1
Server startup errors You are provided with step-by-step instructions
on what to try and where to go for help, for the
most common problems encountered during the
initial Power-On Self-Test. The server must
complete this test each time you power up your
server, before the server can load the operating
system and start running software applications.
continued
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viii Compaq ProLiant ML330 Troubleshooting Guide
Guide Organization continued
For information about More details Where do I find it?
Chapter 1
Server installation errors Once your server has passed the Power-On
Self-Test, you may still encounter errors, such as
an inability to load your operating system. You
are provided with instructions on what to try and
where to go for help, when you encounter errors
after the server completes the Power-On
Self-Test.
Chapter 2
Status indicators There are several status LEDs located on the
front and rear of your server. These LEDs can
communicate the current status of varying
aspects of your server components and
operations, thus aiding you in diagnosing the
problem. You are provided with an illustration of
the location of each LED on your server, as well
as an explanation of uses and possible status.
Chapter 3
Switch settings There are three switch banks in your server.
Some of these may need to be changed from
time to time and can cause problems if they are
not set correctly. You are provided with a list of
all switches, a description of what each setting
means, and an illustration of where each may be
found inside your server.
Minimum hardware Compliance with the minimum hardware Appendix A
specifications configuration for your ProLiant ML330 server is
required to power up the server and run an
operating system. This is often a good place to
start diagnosis after you have changed your
hardware configuration.
Supported operating It is possible to encounter errors when using an Appendix A
systems operating system that is not compatible with your
server. Look here for the name and version of
each operating system supported for your server.
For further troubleshooting information, both general and specific to
ProLiant ML330 servers, see "Additional Resources," later in this section.
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About This Guide ix
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys appear in boldface. A plus sign (+) between
Keys
two keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase.
FILENAMES File names appear in uppercase italics.
Menu Options, These elements appear in italics and initial capital
Command Names, letters.
Dialog Box Names
COMMANDS, These elements appear in uppercase.
DIRECTORY NAMES,
and DRIVE NAMES
When you are instructed to type information, type
Type
the information without pressing the Enter key.
without Enter
When you are instructed to enter information, type
Enter
the information and then press the Enter key.
Enter
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x Compaq ProLiant ML330 Troubleshooting Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment marked with these symbols
indicates the presence of electric shock hazards. Enclosed area
contains no operator-serviceable parts.
WARNING: To reduce the risk of injury from electric shock hazards,
do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a
network interface controller.
WARNING: To reduce the risk of electric shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
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About This Guide xi
Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this
surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
Power supplies or systems marked with these symbols indicate
the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock,
remove all power cords to completely disconnect power from
the system.
Warning Information
For a complete list of warnings associated with your server, refer to the user
documentation provided with your server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
WARNING: To reduce the risk of electric shock or damage to the equipment:
s Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
s Plug the power cord into a grounded (earthed) electrical outlet that is
easily accessible at all times.
s Install the power supply before connecting the power cord to the power
supply.
s Unplug the power cord before removing the power supply from the server.
s If the system has multiple power supplies, disconnect power from the
system by unplugging all power cords from the power supplies.
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xii Compaq ProLiant ML330 Troubleshooting Guide
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Technical Support
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week.
For continuous quality improvement, calls may be recorded or monitored.
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for worldwide Technical Support Centers are
listed on the Compaq website. Access the Compaq website by logging on to
the Internet at
http://www.compaq.com
Be sure to have the following information available before you call Compaq:
Technical support registration number (if applicable)
s
Product serial number
s
Product model name and number
s
Applicable error messages
s
Add-on boards or hardware
s
Third-party hardware or software
s
Operating system type and revision level
s
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website by
logging on to the Internet at
http://www.compaq.com
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About This Guide xiii
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
In the United States, call 1-800-345-1518.
s
In Canada, call 1-800-263-5868.
s
Elsewhere, see the Compaq website for locations and telephone
s
numbers.
Other Information Resources
Refer to the following additional information for help.
ProLiant ML330 Resources
Resource What it is
Compaq ProLiant ML330 This book provides step-by-step instructions on the setup
Setup and Installation and installation of your server. This book ships with your
Guide server.
Compaq Servers This is a resource for obtaining troubleshooting information
Troubleshooting Guide that is beyond the scope of this document, including general
hardware and software troubleshooting information for all
Compaq ProLiant servers, and a complete list of error
messages along with an explanation of probable cause, and
a list of appropriate measures. This book ships with your
server.
Compaq ProLiant ML330 This resource provides a complete list of all replacement
Maintenance and Service parts available, along with step-by-step instructions on
Guide installation and replacement. Find this book on the Compaq
website below.
http://www.compaq.com/support
Follow the link for maintenance and service guides and
download the guide provided for your server.
continued
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xiv Compaq ProLiant ML330 Troubleshooting Guide
ProLiant ML330 Resources continued
Resource What it is
Compaq ProLiant ML330 This resource is a two-sided reference document containing
Quick Start Poster step-by-step installation instructions and key information
including server features, diagrams and identification
charts, and instructions on how to access internal
components.
Hood labels Hood labels are specific to your server and are located on
the inside surface of the access panels. They include
diagrams as well as information on certain installation
procedures.
Note: Depending on your location, the book listed may ship either on CD or in printed
format.
You can access information on warranties and service and support upgrades
(Carepaqs) by logging on to the Internet at
http://www.compaq.com/services/carepaq
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1
Chapter
Server Startup and Operation Errors
This chapter provides step-by-step instructions on what to try and where to go
for help for the most common problems encountered during the initial
Power-On Self-Test. The server must complete this test each time you power
up your server, before the server can load the operating system and start
running software applications.
When the Server Will Not Start
Follow the sequence of steps below when the server will not start:
1. Verify the computer and monitor are plugged into a working outlet.
2. Make sure your server meets the minimum hardware requirements. See
"Minimum Hardware Configuration" in Appendix A.
3. Make sure your power source is working properly. Refer to "Power
Source" in the Compaq Servers Troubleshooting Guide.
4. If the system does not complete the Power-On Self-Test (POST) or start
loading an operating system, refer to "General Loose Connections" in
the Compaq Servers Troubleshooting Guide.
NOTE: If the server is power cycling, verify the system is not starting due to an Automatic
Server Recovery power-up caused by another problem. Check Compaq Insight Manager
for notification of this event. Refer to the Compaq ProLiant ML330 Setup and Installation
Guide for more information.
5. Continue with the following section to decide your next course of
action.
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1-2 Compaq ProLiant ML330 Troubleshooting Guide
Diagnosis Steps
If your server does not power up, or powers up but does not complete the
Power-On Self-Test (POST), answer the questions in this table to determine
appropriate actions for the symptoms observed. Based on the answers you
give, you will be directed to the appropriate table in this section for further
instructions. The following table outlines possible reasons for the problem,
options available to assist in diagnosis, possible solutions available, and
references to other sources of information.
Table 1-1
Diagnosis Steps
Question The Next Step
Is the front panel power LED on (either If no, go to Table 1-2.
solid green or flashing)?
If yes, continue to Question 2.
Can you see anything on your monitor? If no, go to Table 1-3.
If yes, video is available for diagnosis.
Determine next action by observing
Power-On Self-Test (POST) progress and
error messages. Refer to the Compaq
Servers Troubleshooting Guide for a
complete description of each POST error
message.
Note: If your server attempts to load the operating system, go to "Server Operation Errors,"
later in this chapter.
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Server Startup and Operation Errors 1-3
Table 1-2
The Front Panel Power LED Is Not On
See Chapter 2 for a complete description of system status LEDs.
WARNING: Turn off the power and disconnect the power cord before opening access panels
for reseating components.
Possible Reasons The Next Step
1. Check the power cables. Make sure they are fully
There is no AC power connection.
connected.
Power button is not completely depressed.
2. Depress the power button.
Power button connector cable is not properly
3. Check power source.
connected to the system board.
Processor has failed, or is not seated properly. Refer to "Power Problems" in the Compaq
Servers Troubleshooting Guide for further
Power supply has failed, or is not connected. options.
4. Try reconnecting the power button cable to the
motherboard.
Refer to the Compaq ProLiant ML330 Setup and
Installation Guide for complete instructions.
5. Power off the server. Reseat all expansion
boards, and verify all cables are securely
connected.
Refer to "General Hardware Problems" in the
Compaq Servers Troubleshooting Guide for tips
on proper procedures.
Refer to the Compaq ProLiant ML330 Setup and
Installation Guide for bezel and side panel
removal.
6. If these steps do not correct the problem, the
most likely cause lies in the power supply
subsystem or the processor. Contact your
Compaq authorized service provider for further
technical support.
Refer to the Compaq Servers Troubleshooting
Guide for a list of service providers.
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1-4 Compaq ProLiant ML330 Troubleshooting Guide
Table 1-3
Server Does Not Have Video
WARNING: Turn off the power and disconnect the power cord before opening access panels
for reseating components.
Possible Reasons The Next Step
Video may not be connected properly. 1. Verify the monitor has power and the monitor
cable is securely connected. If more than one
Switches may not be set correctly on the Server video adapter is installed, make sure the monitor
Feature Board. is connected to the correct video card.
If an optional video card was installed, check 2. Verify the monitor is functional by attaching it to a
the monitor cable. known working server.
The monitor may be connected to the wrong 3. Verify the switch settings on the Server Feature
video connector. Board are correctly set.
See "Server Feature Board Switch Settings" in
Chapter 3.
4. Power off the server. Reseat all cards and
memory modules, and verify all cable
connections.
Refer to the Compaq ProLiant ML330 Setup and
Installation Guide for bezel and side panel
removal.
5. Are there any audible indicators, such as a series
of beeps? A series of beeps indicates the
presence of a Power-On Self-Test (POST) error
message.
Refer to the Compaq Servers Troubleshooting
Guide for a complete listing of possible POST
error messages.
Refer to "Video Problems" in the Compaq Servers
Troubleshooting Guide.
6. If these steps do not correct the problem,
contact your Compaq authorized service provider
for further technical support.
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Server Startup and Operation Errors 1-5
Server Operation Errors
This section outlines the process of troubleshooting your server when
problems occur after the initial power-up sequence and during server
operation.
NOTE: If the server is power cycling, verify the system is not restarting due to an
Automatic Server Recovery power-up, caused by another problem. Check Compaq Insight
Manager for notification of this event. Refer to the Compaq ProLiant ML330 Setup and
Installation Guide for more information.
Table 1-4
Installation Problems
Problem Possible Cause Possible Solution
System Wrong version of Check the SmartStart Release and the SmartStart user
documentation.
cannot load SmartStart is being
SmartStart. installed. Refer to the Compaq website for verifying the version of
SmartStart.
CD is not set as a 1. Press F10 to run the BIOS Setup Utility.
bootable device. 2. Set defaults and exit the utility.
3. Rerun this utility to select the primary operating
system.
Refer to the Compaq ProLiant ML330 Setup and Installation
Guide for complete instructions on the use of this utility.
1. Power down the server.
IDE Cable is not
connected to CD-ROM 2. Check the cable between the system board and
drive. CD-ROM drive to ensure proper connection.
Refer to the Compaq ProLiant ML330 Setup and
Installation Guide for connection information.
3. If the cable is not the problem, refer to "CD-ROM
Problems" in the Compaq Servers Troubleshooting
Guide.
Remove the diskette from the diskette drive.
Diskette in disk drive is
preventing the system
from loading.
continued
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1-6 Compaq ProLiant ML330 Troubleshooting Guide
Table 1-4
Installation Problems continued
Problem Possible Cause Possible Solution
SmartStart Operating system has Press F10 to run the BIOS Setup Utility, and select the
fails during not been selected. primary operating system.
installation. Refer to Chapter 5 in the Compaq ProLiant ML330 Setup
and Installation Guide for complete instructions.
Error occurs during * Follow the error information provided. If it is necessary to
installation. reinstall, run the Compaq System Erase Utility.
Refer to the Compaq Servers Troubleshooting Guide.
* CAUTION: The Compaq System Erase Utility will cause loss of all configuration information, as
well as loss of existing data on all connected hard drives. Please read "Compaq System Erase
Utility" and the associated cautionary statements in the Compaq Servers Troubleshooting Guide,
prior to performing this operation.
Follow these steps:
Server cannot Required operating
load operating system step was 1. Note at which phase the operating system failed.
system. missed.
2. Remove any loaded operating system components.
3. Refer to your operating system documentation.
4. Reinitiate installation procedures.
Installation problem Refer to your operating system documentation and to the
occurred. SmartStart Release Notes.
Primary hard disk Press F10 to run the BIOS Setup Utility and correct this
controller installation is problem. Refer to the Compaq ProLiant ML330 Setup and
incorrect. Installation Guide for complete instructions.
Hard disk controller Press F10 to run the BIOS Setup Utility and correct this
order is incorrect. problem. Refer to in the Compaq ProLiant ML330 Setup
and Installation Guide for complete instructions.
Problem encountered Refer to the documentation provided with the hardware.
with hardware newly Remove the new hardware.
added to the system.
Problem encountered You must complete the factory-installed operating system
with hardware software installation prior to adding new hardware to the
system.
added to a new
configure-to-order Be sure you are following the instructions provided in the
system. Factory-Installed Operating System Software Installation
Guide.
Remove the new hardware and complete the software
installation. Then reinstall the new hardware.
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2
Chapter
Status Indicators
The status LED indicators located on the front and rear of your server can
communicate the current status of varying aspects of server components and
operations, thus aiding you in diagnosing problems. The following LEDs,
provided for use with the ProLiant ML330, are explained in this chapter:
System status LED indicators (on the front panel of the server)
s
G Power status
G Hard drive activity status
Network controller status LED indicators (on the rear of the server)
s
G Network activity status
G Network link
G Connection speed
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2-2 Compaq ProLiant ML330 Troubleshooting Guide
System Status LED Indicators
The system status LEDs and the power button are located on the front panel of
each server.
The system status LEDs show:
Power status
s
Hard drive activity status
s
The power button allows you to:
Power up the server (provide AC power).
s
Remove power from the server.
s
See Figure 2-1 and Table 2-1 for an explanation of each possible LED status.
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Status Indicators 2-3
1
2
3
Figure 2-1. Power button , power status LED , and hard drive activity
status LED
Table 2-1
System Status LED Indicators
Indicator Status Description
On or System on, AC power OK; do
Power status
flashing not remove power from system
Off System off, no AC power
On or Drive being accessed
Hard drive activity
flashing
status
Off Drive not being accessed
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2-4 Compaq ProLiant ML330 Troubleshooting Guide
Network Controller Status LED Indicators
The network controller status LEDs are located on the rear of the server. They
provide the following information:
Whether the server is linked to the network
s
The speed at which the network is being accessed
s
Whether there is current network activity
s
Table 2-2 provides an explanation of each LED status.
1 2 3
Figure 2-2. Network controller status LEDs
Table 2-2
Network Controller Status LED Indicators
Indicator Status Description
Off 10 Base T 10 Mb/sec (10 base T Ethernet)
Speed
On 100 Base T 100 Mb/sec (100 base T Ethernet)
Off No network link
Link
On Linked to network
Off No network activity
Activity
On or flashing Network activity
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3
Chapter
Switch Settings
The ProLiant ML330 server contains three switch banks. These switches may
need to be changed from time to time and can cause problems if they are not
set correctly. This chapter explains the use of each switch.
The processor speed switch is reserved.
s
The system configuration switch is located on the system board. You
s
may use it to perform the following:
G Enable or disable power-on password protection.
G Clear all system configuration information from CMOS and
nonvolatile RAM (NVRAM).
G Enable or disable ROMPaq disaster recovery mode (also known as
emergency repair boot mode).
The Server Feature Board switch allows you to enable or disable
s
embedded video.
IMPORTANT: Reserved switches are provided for use by Compaq authorized service
providers only and should not be changed from the indicated default settings.
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3-2 Compaq ProLiant ML330 Troubleshooting Guide
Processor Speed Switch
Settings (Reserved)
on
1234
Figure 3-1. Processor speed switch
Table 3-1
Processor Speed Switch Settings
Position Default Description
1 The default setting for each position Reserved
depends on the processor installed.
2 Reserved
3 Reserved
4 Reserved
Note: Positions 1 through 4 are reserved for Compaq authorized service
providers only. Do not change these switches from the factory set default
settings. If you have reason to believe the switches have been changed
erroneously, contact your Compaq authorized service provider for the
correct settings.
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Switch Settings 3-3
System Configuration Switch Settings
on
1234
Figure 3-2. System configuration switch
Table 3-2
System Configuration Switch Settings
Position Default Function Description Settings
1 Off Clear/set up Used to disable Off = Password is enabled.
password password
On = Password is disabled.
2 Off Clear CMOS Used to clear system Off = Normal
and NVRAM configuration settings
On = When server is powered up, all
system configuration information
will be erased.
3 Off Reserved
4 Off ROMPaq Used to enable Off = Normal server operations
disaster ROMPaq disaster mode
recovery recovery mode when
On = ROMPaq disaster recovery
enable system ROM is
mode
corrupted
Note: Position 3 is reserved for Compaq authorized service providers only. Do not change this switch from
the indicated default setting.
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3-4 Compaq ProLiant ML330 Troubleshooting Guide
Clearing and Resetting System
Configuration Settings
IMPORTANT: Clearing nonvolatile RAM (NVRAM) deletes your configuration information.
Refer to your server's maintenance and service guide for complete instructions.
It may be necessary at some time to clear and reset system configuration
settings. When the system configuration switch position 2 is set to the on
position, the system is prepared to erase all system configuration settings from
both CMOS and NVRAM. You should then:
1. Power up the server.
All configuration settings are then erased. At the completion of this
process, all system operations will halt.
2. Power down the server.
3. Reset the position 2 switch to the default off position.
4. Power up the server.
5. Press F10 to run the BIOS Setup Utility and reset all system
F10
configuration settings.
NOTE: For complete instructions on how to use the BIOS Setup Utility, refer to the
Compaq ProLiant ML330 Setup and Installation Guide.
Enabling ROMPaq Disaster Recovery Mode
A corrupted system ROM will require that you re-create the ROM BIOS by a
process called ROM flash. This can be accomplished only when the system is
in disaster recovery (emergency repair boot) mode. Set the system
configuration switch position 4 to on, to enable ROMPaq disaster recovery
mode.
IMPORTANT: Prior to performing this operation, refer to the Compaq Servers
Troubleshooting Guide for complete instructions on disaster recovery.
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Switch Settings 3-5
Server Feature Board Switch Settings
on
12345678
Figure 3-3. Server Feature Board switch
Table 3-3
Server Feature Board Switch Settings
Position Default Function Description Settings
1 Off Enable Used to disable the onboard Off = Embedded video is
embedded video controller when an enabled.
video. optional video adapter is
On = Embedded video is
installed.
disabled.
2 Off Reserved
3 Off Reserved
4 Off Reserved
5 Off Reserved
6 Off Reserved
7 Off Reserved
8 Off Reserved
Note: Positions 2 through 8 are reserved for Compaq authorized service providers only. Do not change
these switches from the indicated default settings.
NOTE: For information on troubleshooting video problems, refer to "Video Problems" in
the Compaq Servers Troubleshooting Guide.
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A
Appendix
System Specifications
Minimum Hardware Configuration
Make sure your server meets the requirements for minimum hardware
configuration. During the troubleshooting process, it may be necessary to
reduce your system to its minimum configuration, replacing each option one at
a time to determine the cause of failure.
Table A-1
Minimum Hardware Configuration
Component Minimum Specification
Processor A processor must be installed in the processor slot.
System fan A system fan must be installed and connected to the system board.
Memory At least one slot must be populated with an ECC 133-MHz registered
SDRAM DIMM.
Server Feature Board The Server Feature Board is installed in PCI slot 3. The Server
Management Information Cable (SMIC) must be connected.
NOTE: For updated information on maximum memory configuration and minimum
configuration specifications, log on to the Internet at
http://www.compaq.com/support/servers
Look for your server and follow the links for the information desired.
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A-2 Compaq ProLiant ML330 Troubleshooting Guide
Operating System Support
In order to operate properly, your server must have a supported operating
system. The following table lists the operating systems and version numbers
supported by this server.
CAUTION: If your server has a factory-installed operating system, configure it
using the instructions in Chapter 2 of the Compaq ProLiant ML330 Setup and
Installation Guide.
Table A-2
Supported Operating Systems
Operating System Version(s) Supported
Novell NetWare 5.1, 5, 4.2, 3.2
Novell NetWare for Small Business 4.2
Novell NetWare Small Business Suite 5
4.0
Microsoft Windows NT Server
4.01
Microsoft Windows NT Server Terminal Edition
When available
Windows 2000 Server
4.5
Windows BackOffice Small Business Server
SCO UNIXWare 7.1.1, 7.1
SCO UNIX OpenServer 5.0.5
Linux Red Hat Linux 6.1
For updated information on supported operating systems refer to the
Compaq website:
http://www.compaq.com
For the latest information on drivers, refer to "Maintaining Current Drivers"
in the Compaq Servers Troubleshooting Guide.
For the latest information on Linux version and support, log on to the
Internet at
http://www.compaq.com/products/servers/linux.html
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Index
configuration
lock settings 3-3
A
minimums A-1
configuration switches See switch
auto-detection video 3-3
Automatic Server Recovery 1-1, settings
1-5 connection problems diagnosis 1-3
B D
beeps See Power-On Self-Test diagnosing problems
BIOS Setup Utility, when to configure-to-order
use 1-5, 1-6 systems 1-6
connection 1-3
power 1-3
C
power supply 1-3
cautions, factory-installed operating steps to take 1-2, 1-3, 1-4
system A-2 disaster recovery
CMOS switch settings 3-3
clearing settings 3-3, 3-4 drivers xii, A-2
setup utility 3-4
troubleshooting problems 1-6 E
Compaq
authorized reseller xiii electric shock warnings x, xi
authorized service provider, equipment damage warnings xi
Erase Utility See Compaq System
when to contact 1-3, 1-4,
3-2 Erase Utility
resources internationally xiii event notification, Compaq Insight
website xii Manager 1-1
Compaq Insight Manager 1-1
Compaq System Erase Utility
caution 1-6
when to use 1-6
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2 Compaq ProLiant ML330 Troubleshooting Guide
location 2-4
F
power status
failure condition recovery See when not on 1-3
ROMPaq disaster recovery power status, defined 2-3
fan power, location 2-2
minimum specifications A-1 system status
system A-1 defined 2-2
Flash ROM xii illustrated 2-3
location 2-2
Linux A-2
H
loose connections,
hard drives troubleshooting 1-1
LED, illustrated 2-3
status 2-3
M
status LED, defined 2-3
hardware, troubleshooting problems maintenance and service guide
after adding 1-6 website xiii
help memory
additional sources xii maximum configuration A-1
Compaq authorized resellers, minimum specifications A-1
telephone numbers xii minimum specifications A-1
Compaq website xii memory A-1
technical support telephone processor A-1
numbers xii Server Feature Board A-1
system fan A-1
I
N
icons on equipment x
indicators See LEDs network controller
installation activity 2-4
operating system problem 1-6 LEDs 2-4
SmartStart errors 1-6 status 2-4
SmartStart failure 1-5 network controller status
integrated video, disabling 3-3 LEDs, illustrated 2-4
Novell NetWare A-2
for Small Business A-2
L
Small Business Suite A-2
LEDs NVRAM switch settings 3-3
hard drive status, defined 2-3
hard drive status,
O
illustrated 2-3
network controller status on-board video disable 3-3
activity 2-4 operating systems
illustrated 2-4 installation problems 1-6
interface speed 2-4 supported A-2
link 2-4 operation errors 1-5
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Index 3
where do I find it? vii, viii
P
resources, factory-installed software
password protection 3-1 problems 1-6
configuration switch 3-1 RJ-45 receptacle symbol x
configuration switches 3-1 ROMPaq disaster recovery, enable
enable or disable 3-1 or disable 3-1
personal injury warnings vii
power
S
button, functions 2-2
button, illustrated 2-3 SCO UNIX
button, location 2-2 OpenServer A-2
LED location 2-2 UNIXWare A-2
status LED, defined 2-3 Server Feature Board 3-5
when LED is not on 1-3 illustrated 3-5
power cycling 1-1, 1-5 location A-1
power problems minimum specifications A-1
diagnosis 1-3 PCI slot A-1
troubleshooting 1-1 settings table 3-5
Power-On Self-Test switch
what beeps indicate 1-4 defined 3-1
when server does not settings 3-5
complete 1-2 server installation problems 1-5
when to complete 1-1 SmartStart installation failure 1-5
where to look for a complete specifications
description 1-1 fan A-1
processor speed switch memory A-1
defined 3-1 processor A-1
illustrated 3-2 Server Feature Board A-1
settings table 3-2 status
processors hard drive activity 2-3
minimum specifications A-1 network 2-4
power 2-3
supported operating systems A-2
R
switch banks viii
resources switch settings
Compaq Servers clear CMOS and NVRAM 3-3
Troubleshooting clear configuration
Guide xiii settings 3-1
hood labels xiv clear/set up password 3-3
in this book vii, viii configuration lock 3-3
international xiii disaster recovery,
maintenance and service ROMPaq 3-3, 3-4
guide xiii enable ROMPaq 3-3
Quick Start poster xiv invalidate NVRAM 3-1
setup and installation maintenance 3-1
guide xiii password protection 3-1, 3-3
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4 Compaq ProLiant ML330 Troubleshooting Guide
processor speed switch V
(reserved) 3-2
video
reserved 3-2, 3-3, 3-5
auto-detection 3-3
Server Feature Board 3-5
enable or disable 3-1
set password protection 3-1
integrated 3-3
system 3-1
when server does not have 1-4
system configuration 3-3
validate NVRAM 3-1
video 3-1, 3-5 W
symbols
warnings
in text x
electric shock x, xi
on equipment x
equipment damage xi
system configuration switch
hot surfaces xi
defined 3-1
multiple sources of power xi
illustrated 3-3
personal injury vii
settings table 3-3
websites
system status
CarePaqs xiv
LED location 2-2
Compaq xii
LEDs, defined 2-2
drivers xii
LEDs, illustrated 2-3
Flash ROM xii
Linux information A-2
T maintenance and service
guide xiii
technical support xii
service and support
telephone numbers xiii
upgrades xiv
text conventions ix
warranty xiv
troubleshooting See also
Windows 2000 Server A-2
diagnosing problems
Windows BackOffice Small
CD-ROM drive problems 1-5
Business Server A-2
CMOS problems 1-6
Windows NT
loose connections 1-1
Server A-2
power problems 1-1
Terminal Edition A-2
steps to take 1-1, 1-2, 1-3, 1-4
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