Diagnostic Tools Utility Overview
These utilities were developed to assist in diagnosing problems, testing the hardware, and
monitoring and managing Compaq server hardware.
Table 3-1
Diagnostic Tools
Tool What it is How to run it
Compaq Diagnostics Utility to assist testing and/or verifying Diagnostics and utilities are located on
Program operation of Compaq hardware. If Compaq system partition on hard drive
problems are found, Compaq and must be accessed when a system
Diagnostics isolates failure(s) down to configuration error is detected during
replaceable parts, whenever possible. Power-On Self-Test (POST). Compaq
Diagnostics software is also available on
the Compaq SmartStart and Support
Software CD. A diagnostics diskette can
be created from SmartStart and Support
Software CD, and Diagnostics run from
diskette.
Compaq Inspect The Inspect utility provides a report The Inspect utility can be run from either
Utility detailing system information. the main menu of the System
Configuration Utility or the Compaq
Diagnostics Program.
Compaq Insight A client/server application used to For more information, refer to the
Manager remotely manage Compaq hardware in Compaq Management CD and the
a network environment. Reports Compaq Insight Manager User Guide.
hardware fault conditions (both failure
More information on viewing and printing
and prefailure) and collects data for
the event list can be found in the Compaq
reporting and graphing.
Insight Manager section of this chapter.
Compaq Survey An online information gathering agent Install Survey from SmartStart, Compaq
Utility that runs on servers, gathering critical Integration Maintenance Utility, or from
hardware and software information Compaq Management CD.
from various sources. A utility for
servers running Windows NT or
NetWare.
If a significant change occurs between
data-gathering intervals, previous
information is marked, and the survey
text file is overwritten to reflect the
latest configuration and changes since
last configuration. This allows a
historical record of change events for
server hardware and software.
continued
Diagnostics and Troubleshooting 3-3
Table 3-1
Diagnostic Tools continued
Tool What it is How to run it
Array Diagnostics A Windows-based tool designed to run Use the information provided in Array
Utility (ADU) on all Compaq systems that support Diagnostics Utility (ADU) later in this
Compaq array controllers. Two main chapter.
functions of ADU are to collect all
possible information about the array
controllers in the system, and generate
a list of detected problems.
This tool is available for all Compaq
servers covered by this guide.
Drive Array The predecessor to ADU, DAAD is a For a list of Compaq servers still
Advanced DOS-based tool for Compaq servers supported by this tool, visit the Compaq
Diagnostics (DAAD) with Smart Array Controllers. DAAD website
collects information about the array
http://www.compaq.com
controllers in the system and offers a
list of detected problems.
Integrated A log of system events, such as system The Integrated Management Log requires
Management Log failures or nonfatal error conditions. Compaq operating system-dependent
View events in the Integrated drivers. Refer to Compaq Support
Management Log: Software CD for instructions on installing
the appropriate drivers.
On the Integrated Management
Display
From within Compaq Insight
Manager
From within Compaq Survey Utility
System Utility to easily configure the hardware If the server has bootable CD-ROM drive,
Configuration Utility installed in or connected to the server. run Compaq System Configuration Utility
Specifically, it can: directly from Support Software CD
supplied with SMART Controller Option
Resolve resource conflicts in areas
Kit, or SmartStart and Support
such as memory, port addresses, Software CD supplied with server. Use
and interrupts (IRQs) the CD supplied for latest version
supporting SMART Controller.
Configure PCI boards automatically
If the server does not have a bootable
Provide switch and jumper settings
CD-ROM drive, create diskettes with
Manage installation of memory,
latest version of the System
processor upgrades, and mass Configuration Utility from Support
storage devices such as hard Software CD, or SmartStart and Support
drives, tape drives, and diskette Software CD.
drives
Store configuration information in
nonvolatile memory
Assist in installation of an operating
system
Assist in running diagnostic tools
such as TEST and INSPECT
3-4 Compaq ProLiant DL380 Maintenance and Service Guide
Default Configuration
When the system is first turned on, the system ROM detects the unconfigured state of the
hardware and provides default configuration settings for most devices. By providing this
initialization, the system can run Diagnostics and other software applications before running the
normal SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: If you chose to format and partition the boot drive before running SmartStart and the
System Configuration programs, this may prohibit creating a Compaq system partition and the off-line
remote management features that it provides.
If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into
the CD-ROM drive prior to powering on the Server, the system ROM boots to that utility. If the
system ROM does not detect one of those CDs, you will be prompted for the intended operating
system. The system reboots if any operating system-dependent configurations have changed
with the new operating system selection. If the selected operating system-dependent
configurations are the same as the current configurations, the system starts normally. If you
enter a wrong choice, on subsequent restarts you may change the operating system.
Inspect Utility
The Inspect Utility provides configuration information such as the contents of the operating
system startup files, the current memory configuration, the ROM version, and Integrated
Management Log information. It operates with MS-DOS emulation mode of OS/2.
Running the Inspect Utility
1. Turn the server off, then back on, then press F10 when the cursor appears in the upper
right corner of the screen.
2. At the main menu, select Diagnostics and Utilities.
3. Press Enter.
4. Select Inspect Computer and press Enter.
NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you to insert the
Diagnostics diskette in drive A.
5. Follow the instructions.
Printing the Inspect Listing
Select Print on the Inspect screen to print a copy of the Inspect listing. Keep a copy of the listing
with each server for later reference.
Diagnostics and Troubleshooting 3-5
Utilities Access
The Compaq SmartStart and Support Software CD contains the SmartStart program and many
of the Compaq utilities needed to maintain the system, including:
System Configuration Utility
Array Configuration Utility
Array Diagnostic Utility
ROMPaq Firmware Upgrade Utilities
Compaq Diagnostics
CAUTION: Do not select the Erase Utility when running the SmartStart and Support
Software CD. This will result in data loss to the entire system.
Running Compaq Utilities
There are three ways to access Compaq utilities:
Running the Utilities on the Compaq System Partition
If the system was installed using SmartStart, the Compaq utilities will automatically be
available on the Compaq system partition. The Compaq system partition could also have been
created during a manual system installation.
To run the utilities on the Compaq system partition, start the system and press F10 when
you see:
Press F10 for Compaq system partition utilities.
Then select the desired utility from the menu:
The System Configuration Utility is available under the System Configuration menu.
The Array Configuration Utility is available under the System Configuration menu.
Compaq Diagnostics (Test and Inspect) are available under the Diagnostics and Utilities
menu.
The ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities
menu.
3-6 Compaq ProLiant DL380 Maintenance and Service Guide
Running the Utilities from Diskette
Run the utilities from their individual diskettes. If you have a utility diskette newer than
the version on the SmartStart and Support Software CD, use that diskette.
Create a diskette version of the utility from the SmartStart and Support Software CD.
To create diskette versions of the utilities from the CD:
1. Start the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software Disks, then
Next.
3. Select the diskette you would like to create from the list, then follow the instructions on
the screen.
Running the Utilities from the Compaq SmartStart and Support
Software CD
IMPORTANT: Only the System Configuration Utility and the Array Configuration Utility and the Array
Diagnostic Utility can be executed from the Compaq SmartStart and Support Software CD. All other
utilities must be executed from the Compaq system partition or from the diskette.
To run these utilities directly from the Compaq SmartStart and Support Software CD:
1. Start the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select the utility you wish to run, then select
Next.
G To execute the System Configuration Utility, select Run System Configuration Utility.
G To execute the Array Configuration Utility, select Run Array Configuration Utility.
G To execute the Array Diagnostic Utility, select Run Array Diagnostic Utility.
Diagnostics and Troubleshooting 3-7
Power-On Self-Test (POST)
POST is a series of diagnostic tests that run automatically on Compaq computers when the
system is turned on. POST checks the following assemblies to ensure that the computer system
is functioning properly:
System ROM
Keyboard
Power supply
System board
Memory
Memory expansion boards
Controllers
Diskette drives
Hard drives
Processor Power Modules
Fans
POST Error Messages
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. If an error code displays on the screen during POST or after resetting the system, use
the instructions in the POST Error Messages table.
NOTE: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration
Utility. Steps for running these utilities are provided following the POST Error Messages tables.
The Recommended Action column lists the steps necessary to correct the problem. After
completing each step, run the Diagnostics program to verify whether the error condition has
been corrected. If the error code reappears, perform the next step, then run the Diagnostics
program again. Follow this procedure until Diagnostics no longer detects an error condition.
3-8 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
A Critical Error None A catastrophic system error, Run Diagnostics. Replace failed
assembly as indicated.
occurred prior to this which caused the server to
power-up crash, has been logged.
Check documentation for
Unsupported 1 long, 1 short Processor not supported by
supported processors, and if
Processor Detected current system ROM.
supported, remove the
System Halted
processor and update the
system to latest ROM.
FATAL ROM ERROR: 1 long, 1 short ROM programmed in factory Replace the physical ROM part.
The System ROM is incorrectly.
not properly
programmed
101-ROM Error 1 long, 1 short System ROM checksum Run Diagnostics. Replace failed
assembly as indicated.
101-I/O ROM Error None Options ROM checksum Run Diagnostics. Replace failed
assembly as indicated.
None DMA, timers, and so on Replace the system board. Run
102-System Board
the Compaq System
Failure
Configuration Utility.
None System board failure Run Diagnostics. Replace failed
104-ASR-2 Timer
assembly as indicated.
Failure
162-System Options 2 short Configuration incorrect Run the System Configuration
Not Set Utility and correct.
163-Time & Date Not 2 short Invalid time or date in Run the System Configuration
Set configuration memory Utility and correct.
172-Configuration None Nonvolatile configuration corrupt Run the System Configuration
Nonvolatile Memory or jumper installed Utility and correct.
Invalid
177-Configuration None Incomplete system configuration Run the System Configuration
Not Complete Utility and correct.
continued
Diagnostics and Troubleshooting 3-9
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
178-Processor None Processor type or step does not Run the System Configuration
Configuration Invalid match configuration memory. Utility and correct.
180-Log Reinitialized None N/A N/A
201-Memory Error None RAM failure Run Diagnostics. Replace failed
assembly as indicated.
203-Memory None RAM failure Run Diagnostics. Replace failed
Address Error assembly as indicated.
207-Invalid Memory None Memory module installed Verify placement of memory
Configuration - incorrectly. modules.
Check DIMM [SIMM]
Installation
208-Invalid Memory The speed of the memory
1 long, 1 short The speed of the memory is too
Speed - Check DIMM modules must be 60 ns. Verify
slow:
[SIMM] Installation the speed of the memory
xx00 = expansion board
modules installed and replace if
SIMMs are too slow slower than 60 ns.
00yy = system board SIMMs
are too slow.
xx and yy have a
corresponding bit set.
209-Memory 1 long, 1 short Unable to size memory Check DIMM installation and if
Detection Failure. error persists, call Compaq
Check Memory service provider.
Installation
211-Cache Switch None Switch not set properly during Verify switch settings.
Set Incorrectly installation or upgrade.
212-System 1 short Processor in slot x failed. Run Diagnostics and replace
Processor Failed/ failed processor.
Mapped out
214-DC-DC None PowerSafe Module (DC-DC Run Diagnostics. Replace failed
Converter Failed Converter) failed. assembly as indicated.
214-Processor PPM None Indicated PPM (DC-DC Converter) Replace failed assembly as
Failed Module X failed. indicated.
continued
3-10 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
215-Processor Power None PPM (DC-DC Converter) has lost Run Diagnostics. Replace failed
Module has lost redundancy. assembly as indicated.
Redundancy in
Socket x
215-Nonfunctioning None PPM (DC-DC Converter) has Run Diagnostics. Replace failed
Voltage Regulator failed or lost redundancy. assembly as indicated.
Module for
Processors
216-Voltage None Redundancy failed in PPM. To restore redundancy, replace
Regulator Module for the PPM.
Processor X no
longer redundant
216-Processor PPM None Indicated PPM (DC-DC Converter) Replace failed assembly as
has lost Redundancy, has lost redundancy. indicated.
Module X
218-Cache None Cache Accelerators not installed Check Cache Accelerator
Accelerators Not or improperly installed. installation.
Installed. System
Halted.
219-Tag Update None Catastrophic chipset failure. Call Compaq service provider.
Rules SRAM Failure.
System Halted
219-Snoop Rules None Catastrophic chipset failure. Call Compaq service provider.
SRAM Failure.
System Halted.
220-Cache None Cache Accelerator in slot x Check Cache Accelerator
Accelerator Slot x improperly installed or bad. installation and if properly
Initialization Failed. installed, replace.
System Halted.
221-Power Fault On None A PPM on indicated bus is in a Run Diagnostics. Replace failed
Processor Bus X failed state. assembly as indicated.
301-Keyboard Error None Keyboard failure Turn off the computer, then
reconnect the keyboard.
301-Keyboard Error None Keyboard failure Replace the keyboard.
or Test Fixture
Installed
ZZ-301-Keyboard None Keyboard failure. (ZZ represents 1. A key is stuck. Try to
Error the Keyboard Scan Code.) free it.
2. Replace the keyboard.
continued
Diagnostics and Troubleshooting 3-11
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
303-Keyboard None System board, keyboard, or 1. Run Diagnostics.
Controller Error mouse controller failure
2. Replace failed assembly
as indicated.
304-Keyboard or None Keyboard, keyboard cable, or 1. Make sure the keyboard is
System Unit Error system board failure attached.
2. Run Diagnostics to
determine which is in
error.
3. Replace the part indicated.
40X-Parallel Port X 2 short Both external and internal ports Run the System Configuration
Address Assignment are assigned to parallel port X. Utility and correct.
Conflict
601-Diskette None Diskette controller circuitry 1. Make sure the diskette
Controller Error failure drive cables are attached.
2. Replace the diskette drive
and/or cable.
3. Replace the system board.
605-Diskette Drive 2 short Mismatch in drive type Run the System Configuration
Type Error Utility to set diskette type
correctly.
1151-Com Port 1 2 short Both external and internal serial Run the System Configuration
Address Assignment ports are assigned to COM1. Utility and correct.
Conflict
1152-Com Port 2, 3, 2 short Both external and internal serial Run the System Configuration
or 4 Address ports are assigned to COM2, Utility and correct.
Assignment Conflict COM3 or COM4.
1610-Temperature 2 short Ambient system temperature Check fan in system
violation detected. too hot environment.
Waiting for system to
cool
1611-Fan failure 2 short Required fan not installed or Check fans.
detected spinning.
1611-I/O Fan (Fan X) 2 short I/O fan has failed. Replace the failed fan.
failure detected
continued
3-12 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1611-CPU Fan 2 short CPU fan has failed. Replace the failed fan.
(Fan X) failure
detected
1612-Primary power 2 short Primary power supply has failed. Replace power supply as soon
supply failure as possible.
1613-Low System None Real time clock system battery is Run Diagnostics. Replace failed
Battery running low on power. assembly as indicated.
1615-Power Supply None A power supply has failed. Replace or check specified
Failure, Power power supply.
Supply Unplugged, or
Power Supply Fan
Failure in Bay X
1617-Fan controller 2 short Fan controller failure Check and replace failed
not responding controller assembly.
1617-I/O Fan 2 short I/O fan controller failure Check and replace failed
controller not controller assembly.
responding
1617-CPU Fan 2 short CPU fan controller failure Check and replace failed
controller not controller assembly.
responding
1618-PCI slots None PCI hot plug enabler is missing or Check and replace missing or
powered down. failed. failed assembly.
Check PCI hot plug
enabler connectors.
1620-Locked SCSI None SCSI bus failure Run Diagnostics. Replace failed
Bus Detected. Verify assembly as indicated.
SCSI bus cabling.
System halted.
1621-Current SCSI None Improper SCSI bus cabling Check documentation for proper
bus cable SCSI bus cabling.
configuration is not
recommended
1622-Internal SCSI None The system has detected that the Install the array enabler board.
Jumper Board Not array enabler board is not
Installed installed.
1703-SCSI cable None Incorrect cabling Ensure that the integrated SCSI
error detected. controller has SCSI termination
Internal SCSI cable attached.
not attached to
system board
connector. System
halted.
continued
Diagnostics and Troubleshooting 3-13
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1720-Slot x Drive None Indicated drive has reported a If drive is part of a
Array SMART Drive SMART predictive-failure nonfault-tolerant configuration,
Detects Imminent condition and may fail at some back up all data before
Failure SCSI: Port y: time in the future. replacing drive and restore all
SCSI ID x data afterward. If drive is part of
a fault-tolerant configuration do
not replace drive unless all
other drives in array are online.
Press F1 to resume.
1721-Slot x Drive None Monitor and performance Replace the drive when it is
Array-Drive threshold exceeded condition. reasonable. The drive has not
parameter tracking failed, but Compaq
predicts imminent recommends you replace the
failure. The following drive.
devices should be
replaced when
conditions permit. Do
not replace the drive
unless all other
drives in the array
are online. Back up
data before replacing
drive(s) if using
RAID 0.
* 1724-Slot x Drive None Logical drive configuration has Press F1 to resume.
Array Physical been updated automatically
Drive Position following physical drive position
Change(s) Detected changes.
Logical drive
configuration has
automatically been
updated
* 1726-Slot x Drive None Indicates array accelerator Press F1 to resume.
Array Array configuration has been updated
Accelerator Memory automatically due to replacement
Size Change of array accelerator (or controller)
Detected with one having different
memory size.
continued
3-14 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
* 1727-Slot x Drive None Controller has detected an Press F1 to resume.
Array New Logical additional array of drives that
Drive(s) Attachment was attached when the power
Detected. If more was off. The logical drive
than 32 logical configuration information has
drives, this message been updated to add the new
will be followed by: logical drives. The maximum
Auto-configuration number of logical drives
failed: Too many supported is 32. Additional
logical drives. logical drives will not be added to
the configuration.
1729-Disk None This message is normal
consistency following the initial
initialization in configuration of RAID 4 or
progress RAID 4/5 RAID 5 logical drives. This POST
performance may be message will go away and
lower until Auto performance of the controller
Reliability Monitoring will improve after the parity data
has completed has been initialized by ARM (an
automatic parity automatic process that runs in
consistency the back ground on the
initialization. controller.)
1730-Fixed Disk 0 None Hard drive error Run the System Configuration
does not support Utility and correct.
DMA Mode.
1731-Fixed Disk 1 None Hard drive error Run the System Configuration
does not support Utility and correct.
DMA Mode.
1740-Fixed Disk 0 None Hard drive error Run the System Configuration
failed Set Block Utility and correct.
Mode command
1741-Fixed Disk 1 None Hard drive error Run the System Configuration
failed Set Block Utility and correct.
Mode command
1750-Fixed Disk 0 None Hard drive error Run the System Configuration
failed Identify Utility and correct.
command
1751-Fixed Disk 1 None Hard drive error Run the System Configuration
failed Identify Utility and correct.
command
1760-Fixed Disk 0 None Hard drive error Run the System Configuration
does not support Utility and correct.
Block Mode
1761-Fixed Disk 1 None Hard drive error Run the System Configuration
does not support Utility and correct.
Block Mode
continued
Diagnostics and Troubleshooting 3-15
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled Reattach or replace array
(followed by one of the following): accelerator, wait until the array
accelerator batteries have
Expansion will resume when Array Accelerator has been reattached.
charged, or for Automatic Data
Recovery to complete, as
Expansion will resume when Array Accelerator has been replaced.
indicated.
Expansion will resume when Array Accelerator RAM allocation is successful.
Expansion will resume when Array Accelerator battery reaches full charge.
Expansion will resume when automatic data recovery has been completed.
1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict Remove or reconfigure
with the Memory Address Range of an ISA Card. Check the Memory Address conflicting ISA cards, especially
Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt any cards that are not
SMART-2/E Option ROM Reprogramming. recognized by the System
Configuration Utility. Try
reprogramming the ROM on the
SMART-2/E Controller using the
latest Options ROMPaq
(version 2.29 or higher).
1768-Slot x Drive None SMART-2 Controller error No action required. Appears
Array-Resuming whenever a controller reset or
logical drive power cycle occurs while array
expansion process. expansion is in progress.
1769-Slot x Drive None SMART-2 Controller error. Data Press F2 to accept the data loss
Array - Drive(s) has been lost while expanding and re-enable the logical drives.
disabled due to the array; therefore, the drives Restore data from backup.
failure during have been temporarily disabled.
expand. Select F1 to
continue with logical
drives disabled.
Select F2 to accept
data loss and to
re-enable logical
drives.
1770-Slot x drive None Needs firmware update The indicated drives are running
array critical drive firmware that is known to cause
firmware problem intermittent problems. Please
detected. Please use the Compaq Options
upgrade firmware on ROMPaq utility to upgrade
the following drive(s) firmware on all drives to the
using Options latest revision. Press F1 or F2 to
ROMPaq (available resume.
from
www.compaq.com);
SCSI port (y) SCSI ID
(x)
(RESUME=F1 or F2
KEY)
continued
3-16 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1771-Primary Disk None Internal and external hard drive Run the System Configuration
Port Address controllers are both assigned to Utility and correct.
Assignment Conflict the primary address.
1771-Primary Disk None Internal and external hard drive Run the System Configuration
Port Address controllers are both assigned to Utility and correct.
Assignment Conflict the primary address.
1772-Secondary None Address Assignment Conflict. Run the System Configuration
Disk Port Address Internal and external hard drive Utility and correct.
Assignment Conflict controllers are both assigned to
the secondary address.
1773-Primary Fixed None Fixed disk drive error Run the System Configuration
Disk Port Assignment Utility and correct.
Conflict
1774-Slot x Drive None SMART-2 Controller error Data found in array accelerator
Array - Obsolete data is older than data found on
found in Array drives. Press F1 to discard the
Accelerator. older data in the array
Select F1 to discard accelerator and retain the
contents of Array newer data on the drives.
Accelerator.
Select F2 to write
contents of Array
Accelerator to drives.
1775-Slot x Drive None Storage system problem Turn off power to system.
Array - ProLiant Check external ProLiant power
Storage System Not switch external drives must all
Responding SCSI be powered up before or at the
Port (y): Check same time as the main system.
storage system Check cables. If retry does not
power switch and help, try replacing the cable,
cables. Turn the ProLiant firmware, ProLiant
system power off backplane, or the Smart Array
while checking the Controller.
ProLiant power and
Press F1 to resume.
cable connections,
then turn the system
power back on to
retry.
1776-Slot x Drive None External and internal SCSI drives The internal and external
Array- SCSI Bus are both configured Port 1. connectors of the specified SCSI
Termination port(s) are both attached to
Error-internal and drives. The SCSI bus is not
external drive cannot properly terminated when
both be attached to internal and external drives are
the same SCSI port. attached concurrently to the
SCSI port (y). Check SCSI bus. The indicated SCSI
cables. bus is disabled until this
problem is resolved. Turn off
the server power and check the
cabling to the specified SCSI
port. Press F1 to resume.
continued
Diagnostics and Troubleshooting 3-17
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1777-Slot x Drive None Cooling fan failure, internal Check cooling fan operation by
Array ProLiant drive temperature alert or open side placing hand over fan. Check
storage enclosure panel internal plenum cooling fan in
problem detected tower servers or storage
(followed by one or systems. If fan is not operating,
more of the check for obstructions and
following ) check all internal connectors.
Replace unit side panel if
SCSI Port (y) Colling removed.
fan malfunction
detected If the ProLiant Storage System
power LED is amber instead of
SCSI port (y) green this indicates a redundant
Overheated condition power supply failure.
detected
Check SCSI cables. If the
SCSI port (y) Side message indicates that the SCSI
panel must be closed cables should be checked,
to prevent please verify the cabling with
overheating the diagrams in the Integrated
Smart Array Controller
SCSI port (y)
Installation Guide. If the routing
Redundant power
is correct, replace the cables on
supply malfunction
the specified port until the POST
detected.
message is eliminated.
SCSI port (y) Wide
Press F1 to resume.
SCSI transfer failed
SCSI port (y) Interrupt
signal inoperative
1778-Drive Array None This message appears whenever No action necessary.
resuming Automatic a controller reset or power cycle
Data Recovery occurs while Automatic Data
process Recovery is in progress.
1779-Drive Array None Intermittent drive failure and/or If this message appears and
Controller detects possible loss of data. drive x has not been replaced,
replacement drives this indicates an intermittent
drive failure. This message also
Port (y) SCSI ID (x); appears once immediately
Restore data from following drive replacement
backup if whenever data must be restored
replacement drive x from backup.
has been installed.
1780-Disk 0 Failure None Hard drive/format error Run Diagnostics. Replace failed
assembly as indicated.
continued
3-18 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1781-Disk 1 Failure None Hard drive/format error Run Diagnostics. Replace failed
assembly as indicated.
1782-Disk Controller None Hard disk drive circuitry error Run Diagnostics. Replace failed
Failure assembly as indicated.
1783-Slot x Drive None ROM installation problem or array Check to see if:
Array Controller accelerator board problem. If this
The array accelerator board
Failure message appears immediately
is attached properly.
following a ROM installation, the
ROM is defective or not installed The array controller is
properly. firmly inserted in its slot.
If error recurs, upgrade the
System ROMs. Otherwise,
replace the Smart Array
Controller.
1784-Drive Array None Defective drive and/or cables Check for loose cables. Replace
Drive Failure The defective drive X and/or
following SCSI cable(s).
drive(s) should be
replaced; SCSI
port (y) SCSI ID (x)
1785-Drive Array not None Configuration error See actions below.
Configured (followed
Run the Compaq Array
by one of the
Configuration Utility.
following)
Turn off the system and check
Run Compaq Array
the SCSI cable connections to
Configuration Utility
make sure the drives are
attached properly.
No drives detected. Run Array Diagnostic Utility if
previous positions are unknown.
Drive positions Then turn system power Off and
appear to have move drives to their original
changed. positions.
Drive positions To avoid data loss turn system
appear to have power Off and reattach drives to
changed. the original controller firmware
to the version on the original
Configuration
controller using Option ROMPaq.
information indicates
Select F1 to resume.
drive positions
beyond the capability
of this controller.
This may be due to
drive movement from
a controller that
supports more drives
than the current
controller.
continued
Diagnostics and Troubleshooting 3-19
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1786-Drive Array None Interim Data Recovery mode. Press F1 to start the Automatic
Recovery Needed Data has not been recovered yet. Data Recovery to begin. Data
will automatically be restored to
The following drive(s)
drive X now that the drive has
need Automatic Data
been replaced or now seems to
Recovery: SCSI
be working.
port 1, SCSI ID O
Or
Select F1 to continue
automatic data Press F2 and the system will
recovery to drive. continue to operate in the
Select F2 to continue Interim Data Recovery mode.
without starting
The previously aborted version
automatic data
of the 1786 POST message will
recovery data to
appear if the previous rebuild
drive.
attempt was aborted for any
Or reason. Run Drive Array
Advanced Diagnostics (DAAD)
Slot 1 Drive Array
for more information. If the
Recovery needed.
replacement drive was failed,
Automatic data
try using another replacement
recovery previously
drive. If rebuild was aborted due
aborted. The
to a read error from another
following SCSI
physical drive in the array, back
drive(s) need
up all readable data on the
automatic data
array. Run Diagnostics Surface
recovery; SCSI
Analysis to restore your data.
port 1; SCSI ID 0.
Select F1 to retry
Automatic Data
Recovery to drive.
Select F2 to continue
without starting
Automatic Data
Recovery to drive.
1787-Slot x Drive None Hard drive X failed or cable is 1. Replace drive X as soon as
Array Operating in loose or defective. Following a possible.
Interim Recovery system restart, this message
2. Check loose cables.
Mode. The following reminds you that drive X is
SCSI drive(s) should defective and fault tolerance is 3. Replace defective cables.
be replaced: SCSI being used.
port (y): SCSI ID (x)
continued
3-20 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
* 1788-Slot x drive None Drives are not installed in their Reinstall the drives correctly as
array reports original positions, so the drives indicated.
incorrect drive have been disabled. See note
Press F1 to restart the computer
replacement. The below.
with the drive array disabled.
following SCSI
drive(s) should have -Or-
been replaced: SCSI
Press F2 to use the drives as
port (y), SCSI ID (x).
configured and lose all the data
The following SCSI
on them.
drive(s) were
incorrectly replaced;
SCSI port (y), SCSI
ID (z).
Select F1 to
continue-drive array
will remain disabled.
Select F2 to reset
configuration-all data
will be lost.
1788-Slot x drive None Drives are not installed in their Reinstall the drives correctly as
array reports original positions, so the drives indicated.
incorrect drive have been disabled. See note
Press F1 to restart the computer
replacement. The below.
with the drive array disabled.
following SCSI
drive(s) should have -Or-
been replaced: SCSI
Press F2 to use the drives as
port (y), SCSI ID (x).
configured and lose all the data
The following SCSI
on them.
drive(s) were
incorrectly replaced;
SCSI port (y), SCSI
ID (z).
Select F1 to
continue-drive array
will remain disabled.
Select F2 to reset
configuration-all data
will be lost.
* The 1788 error message might display inadvertently due to a bad power cable connection to the drive or by noise on
the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive
replacement, repair the connection and press F2.
-Or-
If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate
noise on the data cable. Check cable for proper routing.
-Or-
If this message is due to a defective SCSI cable, replace the cable.
continued
Diagnostics and Troubleshooting 3-21
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1789-Slot x Drive None Cable or hard drive failure 1. Check the cable
array SCSI physical connections.
drive(s) Not
2. Replace the cables.
Responding. Check
the cables or replace 3. Replace the drive. If you
the following drives: do not want to replace the
SCSI port (x), SCSI drive now, press F2.
ID (x).
Select F1 to continue
- drive array will
remain disabled.
Select F2 to fail
drive(s) that are not
responding -Interim
Recovery Mode will
be enabled if
configured for fault
tolerance.
1790-Disk 0 None Hard drive error or wrong drive Run the System Configuration
Configuration Error type Utility and Diagnostics and
correct.
1791-Disk 1 Error None Hard drive error or wrong drive Run the System Configuration
type Utility and Diagnostics and
correct.
1792-Drive Array None This indicates that while the No action necessary; no data
Reports Valid Data system was in use, power was has been lost. Perform orderly
Found in Array interrupted while data was in the system shutdowns to avoid data
Accelerator. array accelerator memory. Power remaining in the array
was then restored within 8 to accelerator.
Data will 10 days, and the data in the
automatically be array accelerator was flushed to
written to drive array. the drive array.
1793-Drive Array - None This indicates that while the Perform orderly system
Array Accelerator system was in use, power was shutdowns to avoid data
Battery Depleted - interrupted while data was in the remaining in the array
Data Lost array accelerator memory. Array accelerator.
accelerator batteries failed.
(Error message 1794 Power was not restored within
also displays.) 8 to 10 days. Data in array
accelerator has been lost.
1794-Drive Array - None This is a warning that the battery Replace the array accelerator
Array Accelerator charge is below 75%. board if batteries do not
Battery Charge Low. Posted-writes are disabled. recharge within 36 power-on
Array Accelerator is hours.
temporarily disabled.
Array Accelerator will
be re-enabled when
battery reaches full
charge.
continued
3-22 Compaq ProLiant DL380 Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code Audible Beeps Probable Source of Problem Recommended Action
1795-Drive Array - None This indicates that while the Match the array accelerator to
Array Accelerator system was in use, power was the correct drive array, or run
Configuration Error. interrupted while data was in the the System Configuration Utility
array accelerator memory. to clear the data in the array
Data does not accelerator.
correspond to this The data stored in the array
drive array. Array accelerator does not correspond
Accelerator is to this drive array.
temporarily disabled.
1796-Drive Array - None Array accelerator is defective or 1. Check that the array
Array Accelerator Not has been removed. accelerator is properly
Responding. seated.
Array Accelerator is 2. Run the System
temporarily disabled. Configuration Utility to
reconfigure the Compaq
IDA-2 without the array
accelerator.
1797-Drive Array - None Hard parity error while reading Enable array accelerator.
Array Accelerator data from posted-writes
Read Error Occurred. memory.
Data in Array
Accelerator has been
lost. Array
Accelerator is
disabled.
1798-Drive Array - None Hard parity error while writing Enable array accelerator.
Array Accelerator data to posted-writes memory.
Write Error Occurred.
Array Accelerator is
disabled.
1799-Drive Array - None Volume failed due to loss of data Press F1 to continue with
Drive(s) Disabled due in posted-writes memory. logical drives disabled or F2 to
to Array Accelerator accept data loss and re-enable
Data Loss. Select F1 logical drive.
to continue with
logical drives
disabled. Select F2 to
accept data loss and
to re-enable logical
drives.
Beeps only: 2 Long 2 long No valid memory is present in Replace failed memory with
the system. valid memory.
Beeps only: 2 Long + 2 long, 2 short Power is cycled. Temperature too Check fans.
2 Short hot. Processor fan not installed
or spinning.
(Run System None A configuration error occurred Press F10 to run System
Configuration Utility - during POST. Configuration Utility.
F10 key)
(RESUME - F1 key) None As indicated to continue Press F1.
Diagnostics and Troubleshooting 3-23
Diagnostics Software
Test Error Codes Tables include all test error codes generated by Compaq products. Each code
has a corresponding description and recommended action(s). Each system generates only those
codes that apply to its configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu,
the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the Compaq system partition on the hard drive and must
be accessed when a system configuration error is detected during the Power-On Self-Test
(POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support
Software CD. You can create a Diagnostics diskette from the SmartStart and Support
Software CD and run Diagnostics from diskette. See procedure in the "Running Compaq
Utilities" section earlier in this chapter.
The following options are available from the Diagnostics and Utilities menu:
Test Computer
Inspect Computer
Upgrade Firmware
Remote Utilities
Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem.
These error codes help identify possible defective subassemblies.
Steps for Diagnostics
In each case, the Recommended Action column lists the steps necessary to correct the problem.
After completing each step, run the Diagnostics utility to verify that the error condition has been
corrected. If the error code reappears:
1. Perform the next step listed in the table.
2. Run the Diagnostics program again.
3. Follow this procedure until the Diagnostics program no longer detects an error condition.
3-24 Compaq ProLiant DL380 Maintenance and Service Guide
100 199, Primary Processor Test Error Codes
The 100 series of diagnostic error codes identifies failures with processor and system board
functions.
Table 3-3
Primary Processor Test Error Codes
Error Code Description Recommended Action
101-xx CPU test failed. Replace the processor board and retest.
103-xx DMA page registers test failed. Replace the processor board and retest.
104-xx Interrupt controller master test
failed.
105-xx Port 61 error.
106-xx Keyboard controller self-test
failed.
107-xx CMOS RAM test failed. 1. Replace the battery/clock module and retest.
2. Replace the system board and retest.
108-xx CMOS interrupt test failed.
109-xx CMOS clock load data test failed.
Replace the processor board and retest.
110-xx Programmable timer load data test
failed.
111-xx Refresh detect test failed.
112-xx Speed test slow mode out of range
113-xx Protected mode test failed.
114-xx Speaker test failed. 1. Verify the speaker connection and retest.
2. Replace the speaker and retest.
3. Replace the system board and retest.
116-xx Cache test failed. Replace the system board and retest.
1. Check the system configuration and retest.
122-xx Multiprocessor dispatch test
failed.
2. Replace the processor board and retest.
123-xx Interprocessor communication test
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