Fifth Edition (October 2000)
Part Number 136363-005
Spare Part Number 159127-001
Compaq Computer Corporation
Notice
2000 Compaq Computer Corporation
Compaq, ProLiant, SmartStart, and the Compaq logo Registered U.S. Patent and Trademark Office.
Compaq Authorized Reseller is a trademark and/or service mark of Compaq Information Technologies
Group, L.P.
Other product names mentioned herein may be trademarks and/or registered trademarks of their respective
owners.
Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is subject to change without notice.
The information in this publication is subject to change without notice and is provided "AS IS"
WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF
THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL PUNITIVE OR
OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS
INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR
OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITY
SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL
LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY
LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation
accompanying such products. Nothing herein should be construed as constituting a further or
additional warranty.
Compaq ProLiant DL380 Maintenance and Service Guide
Fifth Edition (October 2000)
Part Number 136363-005
Spare Part Number 159127-001
Contents
About This Guide
Symbols in Text.........................................................................................................vii
Compaq Technician Notes ....................................................................................... viii
Where to Go for Additional Help ............................................................................... ix
Telephone Numbers ............................................................................................ ix
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View.............................................................................1-2
Mechanical Spare Parts List ..................................................................................... 1-3
System Components Exploded View ....................................................................... 1-4
System Components Spare Parts List ....................................................................... 1-5
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information ......................................................................... 2-2
Symbols on Equipment.............................................................................................2-3
Preparation Procedures.............................................................................................2-4
Powering Down the Server.......................................................................................2-4
Rack Warnings ......................................................................................................... 2-6
Server Warnings and Precautions.............................................................................2-6
Server Cover.............................................................................................................2-7
Power On/Standby Switch with Status Indicators .................................................... 2-8
Rack-Mount Bezel....................................................................................................2-9
Diskette Drive.........................................................................................................2-10
Power Supply Fan and Bracket .............................................................................. 2-12
Power Supply Blank ............................................................................................... 2-13
Hot-Plug Power Supply..........................................................................................2-14
Hot-Plug Power Supply Backplane Board ............................................................. 2-15
Mass Storage Devices.............................................................................................2-16
External Storage Devices ....................................................................................... 2-16
ProLiant DL380 Drives .......................................................................................... 2-17
Drive Locations ............................................................................................... 2-17
Hard Drive Blank ................................................................................................... 2-18
SCSI Hot-Plug Hard Drive.....................................................................................2-19
Hot-Plug Drive Cage .............................................................................................. 2-20
SCSI Backplane Board ........................................................................................... 2-21
Low-Profile IDE CD-ROM Drive..........................................................................2-22
Removable Media Blank ........................................................................................ 2-23
Optional 2x1-Inch Media Device Drive Cage ........................................................ 2-24
iv Compaq ProLiant DL380 Maintenance and Service Guide
Removal and Replacement Procedures
continued
Cable Routing Diagrams ........................................................................................ 2-25
PCI Expansion Board ............................................................................................. 2-27
Riser Board and Brace............................................................................................2-28
Memory .................................................................................................................. 2-29
SDRAM DIMM ..................................................................................................... 2-31
Processor and Processor Power Module.................................................................2-32
Processor ................................................................................................................ 2-33
Processor Power Module........................................................................................2-34
CPU Fan ................................................................................................................. 2-35
Integrated Smart Array Controller..........................................................................2-37
System Board ......................................................................................................... 2-39
System Board Battery.............................................................................................2-40
Chapter 3
Diagnostics and Troubleshooting
Diagnostic Tools Utility Overview...........................................................................3-2
Default Configuration...............................................................................................3-4
Default Configuration Messages ....................................................................... 3-4
Inspect Utility....................................................................................................3-4
Utilities Access.........................................................................................................3-5
Running Compaq Utilities.................................................................................3-5
Power-On Self-Test (POST).....................................................................................3-7
POST Error Messages ....................................................................................... 3-7
Diagnostics Software..............................................................................................3-23
Steps for Diagnostics.......................................................................................3-23
100 199, Primary Processor Test Error Codes ............................................. 3-24
200 299, Memory Test Error Codes ............................................................. 3-25
300 399, Keyboard Test Error Codes ........................................................... 3-26
400 499, Parallel Printer Test Error Codes...................................................3-26
500 599, Graphics Display Unit Test Error Codes ....................................... 3-27
600 699, Diskette Drive Test Error Codes ................................................... 3-28
1100 1199, Serial Test Error Codes ............................................................. 3-29
1200 1299, Modem Communications Test Error Codes .............................. 3-29
6000 6099, Compaq NIC Boards Test Error Codes ..................................... 3-30
6500 6599, SCSI Hard Drive Test Error Codes ........................................... 3-31
6600 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-32
6700 6799, SCSI Tape Drive Test Error Codes ........................................... 3-32
8600 8699, Pointing Device Interface Test Error Codes .............................. 3-33
Array Diagnostic Utility (ADU).............................................................................3-33
Starting ADU...................................................................................................3-33
Integrated Management Log...................................................................................3-44
Multiple Ways of Viewing the Log.................................................................3-44
Event List ........................................................................................................ 3-46
Event Messages ............................................................................................... 3-47
Rapid Error Recovery.............................................................................................3-49
Automatic Server Recovery-2 ......................................................................... 3-49
ASR-2 Integrated Management Log Messages ............................................... 3-61
Storage Fault Recovery Tracking....................................................................3-64
Storage Automatic Reconstruction..................................................................3-64
Network Interface Fault Recovery Tracking ................................................... 3-64
Memory Fault Recovery Tracking .................................................................. 3-64
Remote Service Features ........................................................................................ 3-65
Contents v
Diagnostics and Troubleshooting
continued
ROMPaq Error Recovery Options..........................................................................3-65
ROMPaq Disaster Recovery ........................................................................... 3-66
Compaq Insight Manager ....................................................................................... 3-67
Features of Compaq Insight Management.......................................................3-67
Compaq Insight Management Software Architecture ..................................... 3-68
Chapter 4
Connectors, Switches, and Status Indicators
Connectors ................................................................................................................ 4-1
Rear Panel Components .................................................................................... 4-2
Riser Board Expansion Slots.............................................................................4-3
System Board Components ............................................................................... 4-4
Switches ................................................................................................................... 4-5
System Configuration Switchbank (SW2)................................................................4-5
LED Indicators ......................................................................................................... 4-6
Power Switch LED Indicators ........................................................................... 4-7
Hot-Plug Power Supply LED Indicators ........................................................... 4-8
RJ-45 LED Indicators........................................................................................4-9
System Board LED Indicators.........................................................................4-10
SCSI Hard Drive LED Indicators....................................................................4-11
Low-Profile IDE CD-ROM Drive LED Indicator...........................................4-12
1.44-MB Diskette Drive LED Indicator .......................................................... 4-13
Riser Board LED Indicator..............................................................................4-14
Chapter 5
Specifications
System Unit .............................................................................................................. 5-2
Hot-Plug Power Supply............................................................................................5-3
Memory .................................................................................................................... 5-4
1.44-MB Diskette Drive ........................................................................................... 5-4
Low-Profile IDE CD-ROM Drive............................................................................5-5
Wide Ultra2 SCSI Hot-Plug Hard Drive .................................................................. 5-6
Integrated Smart Array Controller............................................................................5-7
NC3163 Embedded 10/100 Fast Ethernet NIC Controller (Wake On LAN) ........... 5-8
Smart Array 221 Controller......................................................................................5-9
Smart Array 3200 Controller..................................................................................5-10
Smart Array 4200 Controller..................................................................................5-11
NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 ........................................... 5-12
Optional 21-Inch Hot-Plug Drive Cage................................................................5-13
Index
About This Guide
This maintenance and service guide is a troubleshooting guide that can be used for reference
when servicing Compaq ProLiant DL380 Servers.
IMPORTANT: The installation of options and the servicing of this product shall be performed by
individuals who are knowledgeable of the procedures, precautions, and hazards associated with
equipment containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
viii Compaq ProLiant DL380 Maintenance and Service Guide
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of electric shock or damage to the equipment:
If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of
clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation,
plug the AC power cord into a properly grounded AC outlet only.
IMPORTANT: Any indications of component replacement or printed wiring board modifications may void
any warranty.
About This Guide ix
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
User documentation
On line information at the Compaq website
http://www.compaq.com/support/servers/index.html
Compaq Service Quick Reference Guide
Service training guides
Compaq service advisories and bulletins
Compaq QuickFind
Compaq Insight Manager
Compaq download facility: Call using computer modem 1-281-518-1418
Telephone Numbers
For the name of your nearest Compaq authorized reseller:
In the United States, call 1-800-345-1518.
In Canada, call 1-800-263-5868.
For Compaq technical support:
In the United States and Canada, 1-800-386-2172.
For Compaq technical support phone numbers outside the United States and Canada, visit
the Compaq website
http://www.compaq.com
1
Chapter
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for the
Compaq ProLiantTM DL380 Servers. See Table 1-1 and Table 1-2 for the names of referenced
spare parts.
1-2 Compaq ProLiant DL380 Maintenance and Service Guide
Mechanical Parts Exploded View
2
3
1
5
4
6
7
Figure 1-1. Mechanical parts exploded view
Illustrated Parts Catalog 1-3
Mechanical Spare Parts List
Table 1-1
Mechanical Spare Parts List
Item Description Spare Part Number
Chassis
1 Chassis 212943-001
2 Server cover 327313-001
3 Rack-mount bezel 218257-001
4 SCSI drive cage 159137-001
5 Optional 2x1-inch media device drive cage 144087-001
6 Hard drive blank 122759-001
7 Removable media blank Part of kit 159542-001
1-4 Compaq ProLiant DL380 Maintenance and Service Guide
System Components Exploded View
13
11a
18 19
17
8
16
21
1
10
20
14
15
12
22
5
9
6
4
7
Figure 1-2. System components exploded view
Illustrated Parts Catalog 1-5
System Components Spare Parts List
Table 1-2
System Components Spare Parts List
Item Description Spare Part Number
System Components
8 CPU fan
a) 92 mm, 74 CFM 159203-001
b) 92 mm, 110 CFM 216472-001
9 Power supply fan 173907-001
10 Power On/Standby switch with cable and LED indicators 144086-001
11 Processors
a) Pentium III 667-MHz with heatsink 166109-001
b) Pentium III 733-MHz with heatsink * 166108-001
c) Pentium III 800-MHz with heatsink * 187781-001
d) Pentium III 866-MHz with heatsink * 187782-001
e) Pentium III 933-MHz with heatsink * 196628-001
f) Pentium III 1-GHz with heatsink * 221536-001
12 Hot-plug power supply, 275 W 159125-001
Boards
13 Riser board and brace 159128-001
14 Hot-plug power supply backplane board 333112-001
15 Backplane Board, Simplex, SCSI Drive Cage, 4-Slot 387090-001
16 System board 157824-001
17 Integrated Smart Array Controller 158855-001
18 128-MB Registered 133-MHz SDRAM DIMM 159226-001
19 Processor power module 157825-001
Mass Storage Devices
20 24X low-profile IDE CD-ROM drive 323332-001
21 1.44-MB diskette drive 179161-001
22 18-GB Wide Ultra2 hard drive 143920-001
* Not shown
continued
1-6 Compaq ProLiant DL380 Maintenance and Service Guide
Table 1-2
System Components Spare Parts List continued
Item Description Spare Part Number
Options
23 Signal cable kit * 159129-001
CD data shredded cable assembly
SCSI 2-device shredded cable assembly
SCSI 1-device shredded cable assembly
24 Power cable kit * 327919-001
14-pin power cable assembly
Main 20-pin power cable assembly
Hard drive/CD power cable assembly
25 Plastics kit * 327319-001
Option board retainer
Blank option board bracket
Power supply fan guard
Power supply fan cover
26 Thermal upgrade kit* 216472-001
27 CD tray assembly * Part of kit 159542-001
28 Return kit * 327322-001
29 Country kit * 159124-001
30 Mounting kit for rack model * 327310-001
31 Carton and buns, international * 327322-002
32 Maintenance and service guide * 159127-001
33 Battery, 3-V lithium * 179322-001
34 Baffle * 163327-001
35 Expansion slot 1 optional installation tool * 216394-001
* Not shown
continued
Illustrated Parts Catalog 1-7
Table 1-2
System Components Spare Parts List continued
Item Description Spare Part Number
Memory
36 64-MB registered 133-MHz SDRAM DIMM * 159225-001
37 256-MB registered 133-MHz SDRAM DIMM * 159304-001
38 512-MB registered 133-MHz SDRAM DIMM * 159227-001
39 1-GB registered 133-MHz SDRAM DIMM * 163902-001
Controllers
40 NC3163 Embedded 10/100 Fast Ethernet NIC (Wake On LAN) * N/A
41 Smart Array 221 controller * 400546-001
42 Smart Array 3200 controller * 340855-001
43 Smart Array 4200 controller * 401859-001
44 NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 * 338482-001
* Not shown
2
Chapter
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
Compaq ProLiant DL380 Servers. After completing all necessary removal and replacement
procedures, run the Diagnostics program to verify that all components operate properly.
The following tools are recommended:
I Torx T-15 screwdriver
I Torx T-7 screwdriver
I From the SmartStart and Support Software CD:
G System Configuration Utility software
G Array Diagnostics Utility (ADU)
G Diagnostics software
2-2 Compaq ProLiant DL380 Maintenance and Service Guide
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
I Transport products in static-safe containers such as conductive tubes, bags, or boxes.
I Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
I Cover workstations with approved static-dissipating material. Use a wrist strap connected
to the work surface and properly grounded tools and equipment.
I Keep the work area free of nonconductive materials such as ordinary plastic assembly aids
and foam packing.
I Always be properly grounded when touching a static-sensitive component or assembly.
I Avoid touching pins, leads, or circuitry.
I Always place drives PCB assembly-side down.
I Use conductive field service tools.
Removal and Replacement Procedures 2-3
Symbols on Equipment
Any product or assembly marked with these symbols indicates that the component
exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
25 kg
observe local occupational health and safety requirements and guidelines for manual
55 lb
material handling.
Any surface or area of the equipment marked with these symbols indicates the
presence of a hot surface or hot component.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching it.
To reduce the risk of injury from electric shock hazards, do not open this enclosure.
WARNING: Any surface or area of the equipment marked with these symbols
indicates the presence of electric shock hazards. The enclosed area contains no
operator serviceable parts.
Any RJ-45 receptacle marked with these symbols indicates a Network Interface
Connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
Power supplies or systems marked with these symbols indicate the equipment
is supplied by multiple sources of power.
WARNING: To reduce the risk of electric shock or damage to the equipment,
disconnect power from the server by unplugging all power cords from the
electrical outlet or the server.
This label or equivalent is located on the surface of your CD-ROM drive. This
label indicates that the product is classified as a Class 1 Laser Product.
CLASS 1 LASER PRODUCT
2-4 Compaq ProLiant DL380 Maintenance and Service Guide
Preparation Procedures
Before beginning to remove any serviceable parts, determine whether the part is hot-pluggable
or non-hot-pluggable.
Hot-Pluggable Device
Hot-pluggable devices in the ProLiant DL380 Server include SCSI hard drives and
power supplies.
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as power
supplies, fans, or hard drives when they are not in active use.
Non-Hot-Pluggable Device
If the part is non-hot-pluggable, the server must be powered down. Non-hot-pluggable parts
include the processors, all boards, DIMMs, fans, and drive cages.
Powering Down the Server
System power in ProLiant DL380 Servers does not completely shut off with the front panel
Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off.
The standby position removes power from most electronics and the drives, but portions of the
hot-plug power supply and some internal circuitry remain active. To completely remove all
power from the system, you must disconnect all power cords from the server.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only
one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: Because the rack allows you to stack computer components in a vertical rather
than a horizontal plane, you must take precautions to provide for rack stability and safety to
protect both personnel and property. Heed all cautions and warnings throughout the installation
instructions that came with the server.
WARNING: To reduce the risk of personal injury or damage to the equipment: If the server is
removed from the rack for device accessibility, remove the server from the rack and place it on
a sturdy table or workbench. Refer to the ProLiant DL380 Server Setup and Installation Guide
for further information on working with racks.
CAUTION: The system power in the server does not completely shut off from the front
Power On/Standby switch. Moving the switch from On to Standby leaves some portions of the
hot-plug power supply and some internal circuitry active. Disconnect all power cords from the
server to remove all power from the system.
Removal and Replacement Procedures 2-5
CAUTION: Electrostatic discharge can damage electronic components. Be sure you are
properly grounded before beginning any installation procedure. For more information, see
"Electrostatic Discharge Information" earlier in this chapter.
1. Press the Power On/Standby switch to Standby. This places the server in standby mode,
thereby disabling the main hot-plug power supply output and providing auxiliary power to
the server. Standby does not completely disable or remove power from the system.
2. Verify that the system LED indicator on the front panel, near the Power On/Standby
switch, is amber and that the fan noise has stopped.
3. Disconnect the AC power cord from the AC outlet, then from the server.
4. Disconnect all external peripheral devices from the server.
5. For stability and safety, properly positioning the server is critical.
2-6 Compaq ProLiant DL380 Maintenance and Service Guide
Rack Warnings
WARNING: To reduce the risk of personal injury or damage to the equipment:
I Observe local Occupational Safety requirements and guidelines for heavy
equipment handling.
25 kg
55 lb
I Obtain adequate assistance to lift and stabilize the product during installation
or removal.
I Remove all pluggable power supplies and modules to reduce the weight of the
product.
I At least two people are needed to safely unload the rack from the pallet. An
empty 42U rack weighs 115 kg (253 lb), is over 2.1 meters (7 ft) tall, and may
become unstable when being moved on its casters. Do not stand in front of the
rack as it rolls down the ramp from the pallet; handle it from the sides.
Stabilize the server by keeping the unit on the rails.
WARNING: To reduce the risk of personal injury or damage to the equipment:
I Always load the heaviest item first and load the rack from the bottom up. This
makes the rack "bottom-heavy" and helps prevent the rack from becoming
25 kg
unstable.
55 lb
I The bottom stabilizers on the equipment must be fully extended. Be sure that
the equipment is properly supported/braced when installing options and cards.
I Be sure that the rack is adequately stabilized before extending a component
outside the rack. Extend only one component at a time. A rack may become
unstable if more than one component is extended.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack.
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
CAUTION: The ProLiant DL380 Server must always be operated with system unit covers on.
Proper cooling will not be achieved if the system unit covers are removed.
Removal and Replacement Procedures 2-7
Server Cover
To remove the server cover:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Loosen the three captive thumbscrews on the rack-mount bezel .
3. Use the grip slot to slide the cover toward the rear of the unit approximately
2.5 cm (1-inch); then lift off the server cover .
2
1
Figure 2-1. Removing the server cover
Reverse steps 1 through 3 to replace the server cover.
2-8 Compaq ProLiant DL380 Maintenance and Service Guide
Power On/Standby Switch with Status Indicators
To remove the Power On/Standby switch with status indicators:
1. Perform the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Disconnect the power switch cable from the system board .
4. Press in on the two tabs on the top and bottom of the switch .
5. Push the switch through the bezel as shown .
2
3
1
2
Figure 2-2. Removing the Power On/Standby switch with status indicators
Reverse steps 1 through 5 to replace the Power On/Standby switch with status indicators.
Removal and Replacement Procedures 2-9
Rack-Mount Bezel
WARNING: Before removing the rack-mount bezel, be sure the computer is powered down and
the power cord is disconnected from the electrical outlet.
To remove the rack-mount bezel:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the Power On/Standby switch assembly from the bezel. See "Power On/Standby
Switch with Status Indicators" earlier in this chapter.
3. Remove the nine screws from the front of the bezel .
4. Remove the rack-mount bezel .
2
1
Figure 2-3. Removing the rack-mount bezel
Reverse steps 1 through 4 to replace the rack-mount bezel.
2-10 Compaq ProLiant DL380 Maintenance and Service Guide
Diskette Drive
CAUTION: When removing or installing the diskette drive, be careful not to damage its front
eject button.
To remove the diskette drive:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Disconnect the power and data cables from the diskette drive (if installed).
4. Remove the Power On/Standby switch. See "Power On/Standby Switch with Status
Indicators" earlier in this chapter.
5. Remove one T-15 screw from the diskette drive.
6. Slide the diskette drive back, then away from the front bezel until it stops .
NOTE: Ensure that the diskette eject lever clears the bezel when removing the diskette drive. Slide the
diskette drive straight back from the front of the unit.
1
2
2
Figure 2-4. Removing the screw and sliding the diskette drive
NOTE: The cables from the Power On/Standby switch have been removed from the drawing for clarity.
Removal and Replacement Procedures 2-11
7. Rotate the rear of the diskette drive toward the outer edge of the chassis .
8. Lift the diskette drive straight up to remove it .
Front
View
4
3
Figure 2-5. Removing the diskette drive
NOTE: The cables from the Power On/Standby switch have been removed from the drawing for clarity.
Reverse steps 1 through 8 to replace the diskette drive.
2-12 Compaq ProLiant DL380 Maintenance and Service Guide
Power Supply Fan and Bracket
To remove the power supply fan and bracket:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Unplug the fan from the system board.
4. Remove the three screws from the power supply fan bracket .
5. Move the fan assembly forward. Pull up to remove the fan assembly from the power
supply .
1
2
Figure 2-6. Removing the power supply fan and bracket
Reverse steps 1 through 5 to replace the power supply fan and bracket.
Removal and Replacement Procedures 2-13
Power Supply Blank
To remove a power supply blank:
1. Push in the tabs on the power supply blank .
2. Pull the tab out until it is horizontal .
3. Pull the power supply blank out the back of the chassis .
IMPORTANT: A ProLiant DL380 Server ships standard with a single power supply module. The primary
module must populate the outer bay. A power supply blank may populate the inner bay. The blank can be
removed and a second power supply can be installed for redundant power supply capability.
3
1
2
Figure 2-7. Removing the power supply blank
Reverse steps 1 through 3 to replace a power supply blank.
2-14 Compaq ProLiant DL380 Maintenance and Service Guide
Hot-Plug Power Supply
WARNING: To reduce the risk of electric shock, do not disassemble the power supply or
attempt to repair it. It should be replaced only with the specified spare part.
To remove a hot-plug power supply:
1. Unplug the AC power cord.
2. Push in the port-colored lever on the power supply blank .
3. Pull the lever out until it is horizontal .
4. Pull the power supply out the back of the chassis .
IMPORTANT: A ProLiant DL380 Server ships standard with a single power supply module. The primary
module must populate the outer bay. A power supply blank may populate the inner bay. The blank can be
removed and a second hot-plug power supply installed for redundant power supply capability.
3
1
2
Figure 2-8. Removing a power supply
Reverse steps 1 through 4 to replace a power supply.
Removal and Replacement Procedures 2-15
Hot-Plug Power Supply Backplane Board
To remove a hot-plug power supply backplane board:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove the power supply fan and bracket. See "Power Supply Fan and Bracket" earlier in
this chapter.
4. Disconnect all cables from the backplane board.
5. Tilt the backplane forward.
6. Pull up to remove the backplane board .
1
Figure 2-9. Removing a power supply backplane board
To replace a power supply backplane board, slide it into the three slots on the back of the power
supply, then reverse steps 1 through 4.
2-16 Compaq ProLiant DL380 Maintenance and Service Guide
Mass Storage Devices
ProLiant DL380 Servers can house up to eight mass storage devices, including:
I Up to four 1-inch, hot-plug hard drives
I Preinstalled, low-profile, IDE CD-ROM drive
I Preinstalled 3.5-inch, 1.44-MB diskette drive in the vertical position
I Two half-height 5.25-inch removable media drives
I Optional hard drive cage that supports two 1-inch SCSI hot-plug hard drives
External Storage Devices
You can connect optional mass storage devices to the ProLiant DL380 by using the external
SCSI port on the back of the unit.
NOTE: All servers ship standard with SCSI ports connected to appropriate cables. In order to use the
external SCSI connector, the internal cable located in port 1 must be removed.
Removal and Replacement Procedures 2-17
ProLiant DL380 Drives
This section describes the drive cage positions, and removal and replacement procedures for
parts of the ProLiant DL380 Server.
CAUTION: The ProLiant DL380 Server does not support the IDE or EIDE hard drives.
Drive Locations
4 5
3
2 B
1 A
4
0
1 4 5
2
3
5
2
1 4
0
3
Figure 2-10. Drive options
Table 2-1
Drive Options
Item Media Positions Configuration
0, 1, 2, 3 Hot-plug drive cage accommodating four 1-inch height
SCSI hot-plug hard drives
A, B Two 5.25-inch wide x half-height drives
4, 5 Optional drive cage that supports two 1-inch media
devices
Low-profile IDE CD-ROM drive
Diskette drive
2-18 Compaq ProLiant DL380 Maintenance and Service Guide
Hard Drive Blank
To remove a hard drive blank:
1. Push the tab to unlock the hard drive blank .
2. Continue to press on the tab and slide the hard drive blank out of the drive cage .
IMPORTANT: A hard drive blank must be installed in an unused drive slot. Failure to install a hard drive
blank could result in thermal failures.
1
2
Figure 2-11. Removing a hard drive blank
To replace a hard drive blank, slide the blank into the cage until it clicks into place.
Removal and Replacement Procedures 2-19
SCSI Hot-Plug Hard Drive
To remove a SCSI hot-plug hard drive:
1. Push in the tab to unlock the lever on the hard drive .
2. Rotate the lever outward, as shown .
3. Pull the hard drive out of the bay .
3
2
1
Figure 2-12. Removing a hard drive
To replace the hard drive, slide the drive into the cage until it clicks into place, then close the
lever.
2-20 Compaq ProLiant DL380 Maintenance and Service Guide
Hot-Plug Drive Cage
To remove the hot-plug drive cage:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the drives from the drive cage. See "SCSI Hot-Plug Hard Drive" earlier in this
chapter.
3. Disconnect the SCSI and power cables from the SCSI backplane board.
4. Remove the three Torx T-15 screws securing the drive cage to the chassis .
5. Pull the drive cage back, then up to remove it from the server .
2
1
Figure 2-13. Removing a hot-plug drive cage
Reverse steps 1 through 5 to replace the hot-plug drive cage.
Removal and Replacement Procedures 2-21
SCSI Backplane Board
To remove the SCSI backplane board:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Disconnect the SCSI and power cables from the SCSI backplane board.
3. Remove the drives from the drive cage. See "SCSI Hot-Plug Hard Drive" earlier in this
chapter.
4. Remove the hot-plug drive cage. See "Hot-Plug Drive Cage" earlier in this chapter.
5. Loosen the thumbscrew securing the backplane board to the drive cage .
6. Remove the backplane board from the drive cage .
1
2
Figure 2-14. Removing a backplane board
NOTE: When replacing the SCSI backplane board, slide the backplane board down into the hooks on the
back of the power supply.
Reverse steps 1 through 6 to replace the SCSI backplane board.
2-22 Compaq ProLiant DL380 Maintenance and Service Guide
Low-Profile IDE CD-ROM Drive
To remove the low-profile IDE CD-ROM drive:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove the diskette drive. See "Diskette Drive" earlier in this chapter.
4. Disconnect the CD-ROM cable from the CD-ROM drive .
5. Remove the retaining screw securing the CD-ROM drive to the chassis .
6. Pull the CD-ROM drive from the drive cage .
3
2
1
2
Figure 2-15. Removing the low-profile IDE CD-ROM drive
Reverse steps 1 through 6 to replace the low-profile IDE CD-ROM drive.
Removal and Replacement Procedures 2-23
Removable Media Blank
Devices that can be installed in the removable media drive include an additional CD-ROM
drive, a SCSI hard drive cage, and SLR, DAT, or DLT tape drives.
To remove a removable media blank:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove the diskette drive. See "Diskette Drive" earlier in this chapter.
4. Remove the T-15 Torx screw securing the removable media blank to the chassis .
5. Slide the removable media blank out of the server .
2
1
Figure 2-16. Removing the removable media blank
Reverse steps 1 through 5 to replace the removable media blank.
2-24 Compaq ProLiant DL380 Maintenance and Service Guide
Optional 2x1-Inch Media Device Drive Cage
To remove the 2x1-inch media device drive cage:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove the diskette drive. See "Diskette Drive" earlier in this chapter.
4. Disconnect the power, SCSI, and signal cables.
5. Remove the T-15 screw from the side of the 2x1-inch drive cage .
6. Slide the 2x1-inch drive cage out of the chassis .
1
2
Figure 2-17. Removing an optional 2x1-inch media device drive cage
Reverse steps 1 through 6 to replace the optional 2x1-inch media device drive cage.
Removal and Replacement Procedures 2-25
Cable Routing Diagrams
CAUTION: When routing cables, always ensure that the cables are not in a position where they
will be pinched or crimped.
Diskette Drive Signal Cable
Figure 2-18. Diskette drive signal cable routing
Low-Profile CD-ROM Drive Signal Cable
Figure 2-19. Low-profile CD-ROM drive signal cable routing
2-26 Compaq ProLiant DL380 Maintenance and Service Guide
Hot-Plug Hard Drive Cage Cables
Figure 2-20. Hot-plug hard drive cage cable routing
Optional 2x1 Media Device Drive Cage Cables
Figure 2-21. Media device drive cage cable routing
Removal and Replacement Procedures 2-27
PCI Expansion Board
To remove a PCI expansion board:
1. Perform the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Swing out the expansion board latch securing the expansion board to the riser board .
4. Pull the expansion board from the chassis .
1
2
Figure 2-22. Removing a PCI expansion board
NOTE: If the PCI expansion board is not going to be replaced, then replace the expansion slot cover to
prevent damage to the expansion board slot.
NOTE: Expansion boards may differ from the board shown above.
Reverse steps 1 through 4 to replace a PCI expansion board.
2-28 Compaq ProLiant DL380 Maintenance and Service Guide
Riser Board and Brace
To remove the riser board and brace:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove all expansion boards, if any. See "PCI Expansion Board " earlier in this chapter.
4. Loosen the two captive screws securing the riser board and brace .
5. Lift the riser board and brace out of the unit .
2
1
Figure 2-23. Removing the riser board and brace
NOTE: When replacing the riser board, ensure that the riser board is properly seated in the riser board
slot before tightening the screws.
Reverse steps 1 through 5 to replace the riser board and brace.
Removal and Replacement Procedures 2-29
Memory
The following guidelines may be helpful when installing additional memory:
I The server ships standard with 128-MB Synchronous DRAM (SDRAM) Dual Inline
Memory Module (DIMM) installed in DIMM slot 1.
I SDRAMS must be 133-MHz, registered, 3.3 volt, 72-bit wide, with Error Correction Code
(ECC). No other DIMMS are compatible with server.
I Install SDRAM DIMM modules one at a time in the sequential order starting with DIMM
slot 1.
I Install DIMMs of the same speed. Do not install DIMM modules supporting different
speeds.
I Use only 64-, 128-, 256-, 512-MB, or, when available, 1-GB SDRAM DIMMs. Any
combination of these SDRAM DIMMs can be used.
I Install DIMMs only in one direction. Be sure to match the notch on the module with the
tab on the DIMM slot. Before seating the DIMM in the slot, ensure that the module key is
fully inserted.
I Memory can be expanded to a maximum of 4-GB of memory.
I Use only Compaq SDRAM DIMMs. DIMMs from other sources may affect data integrity.
2-30 Compaq ProLiant DL380 Maintenance and Service Guide
ProLiant DL380 Servers ship standard with one Synchronous DRAM (SDRAM) Dual Inline
Memory Module (DIMM) installed in DIMM slot 1. Figure 2-24 and Table 2-2 show the
location of the DIMM slots on the system board.
4
3
2
1
Figure 2-24. SDRAM DIMM slot locations
Table 2-2
SDRAM DIMM Slot Locations
Item Description
DIMM slot 1 (populated with standard 128-MB DIMM)
DIMM slot 2
DIMM slot 3
DIMM slot 4
Removal and Replacement Procedures 2-31
SDRAM DIMM
CAUTION: Electrostatic discharge can damage electronic components. Be sure you are
properly grounded before beginning any installation procedure. Refer to "Electrostatic
Discharge Information" earlier in this chapter.
To remove an SDRAM DIMM:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Press both SDRAM DIMM slot latches outward .
4. Lift out the SDRAM DIMM .
IMPORTANT: A memory module can be installed only one way. Be sure to match the key slots on the
module with the tabs on the memory slot. Push the module down into the slot, ensuring that the module
is fully inserted and properly seated.
1
2
1
Figure 2-25. Removing an SDRAM DIMM
Reverse steps 1 through 4 to replace an SDRAM DIMM.
2-32 Compaq ProLiant DL380 Maintenance and Service Guide
Processor and Processor Power Module
ProLiant DL380 Servers can support up to two processors. When two processors are used, they
operate in an associated mode. Figure 2-26 and Table 2-3 show the location of the processor(s)
and Processor Power Module(s) on the system board.
1
3
2
4
Figure 2-26. Processor and Processor Power Module locations
Table 2-3
Processor and Processor Power Module Locations
Item Description
Processor Power Module slot 1 (populated)
Processor slot 1 (populated)
Processor Power Module slot 2
Processor slot 2
Note: Individual heat sinks may vary from the heat sink shown above.
Removal and Replacement Procedures 2-33
Processor
CAUTION: Electrostatic discharge can damage electronic components. Be sure you are
properly grounded before beginning any installation procedure. Refer to "Electrostatic
Discharge Information" earlier in this chapter.
CAUTION: If you are upgrading your ProLiant DL380 from a processor speed of 933-MHz or
below, you must install a thermal upgrade kit (Part Number 216472-001).
To remove a processor:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Push out the tabs on the processor retaining posts .
4. While pulling the latches outward, lift out the processor .
2
1
Figure 2-27. Removing the processor
To replace the processor, push in on the tabs located at each side of the processor until they
click twice. Then reverse steps 1 through 4. Use the System Configuration Utility to reconfigure
your system if you are replacing a faulty processor. See Chapter 3, "Diagnostics and
Troubleshooting," for more information.
IMPORTANT: The processor is keyed to ensure correct alignment. Align the pattern of pins in the
processor with the pattern of holes in the slot. The pins and holes will not line up if the processor is
misaligned.
2-34 Compaq ProLiant DL380 Maintenance and Service Guide
Processor Power Module
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
Every processor comes with a Processor Power Module (DC-to-DC converter) that provides
power for the processor.
To remove a Processor Power Module (PPM):
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Press the latches on the slot outward until the latches snap open .
4. Pull the module out of the slot .
2
1
Figure 2-28. Removing a Processor Power Module
Reverse steps 1 through 4 to install a Processor Power Module. The module is keyed to ensure
correct alignment. Use the System Configuration Utility to reconfigure the server. See
Chapter 3, "Diagnostics and Troubleshooting," for more information.
Removal and Replacement Procedures 2-35
CPU Fan
To remove the CPU fan:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove the processor(s). See "Processor" earlier in this chapter.
4. Remove the four CPU fan screws .
1
Figure 2-29. Removing the CPU fan screws
5. Unlock and remove any PCI expansion boards. See "PCI Expansion Board" earlier in this
chapter.
6. Remove the riser board and brace. See "Riser Board and Brace" earlier in this chapter.
2-36 Compaq ProLiant DL380 Maintenance and Service Guide
7. Loosen the system board thumbscrew and slide the system board toward the front of
the server.
1
2
Figure 2-30. Loosening and sliding the system board
8. Disconnect the CPU fan assembly from the system board.
9. Remove the CPU fan assembly from the chassis.
2
1
Figure 2-31. Removing the CPU fan assembly from the server
Reverse steps 1 through 7 to replace the CPU fan.
Removal and Replacement Procedures 2-37
Integrated Smart Array Controller
The Integrated Smart Array Controller supports the following features:
I 16-MB total memory, 8-MB read-ahead cache
I 32-bit PCI bus master interface
I RAID 0, 0+1, 1, and 5 disk fault tolerance
I Support for up to four internal SCSI hot-plug hard drives
I Support for up to six internal SCSI hot-plug hard drives with optional 2x1-inch drive cage
I Migration from any RAID level to any RAID level
I Migration from any stripe size to any stripe size
I Online capacity expansion
I Online spares
NOTE: See the Integrated Smart Array Controller documentation for a more detailed description of the
Integrated Smart Array Controller.
2-38 Compaq ProLiant DL380 Maintenance and Service Guide
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
To remove the Integrated Smart Array Controller:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Pull the latches outward .
4. When the Integrated Smart Array Controller rises to a 45-degree angle, pull the controller
out of the slot .
1
2
1
Figure 2-32. Removing the Integrated Smart Array Controller from the system board
NOTE: For instructions on installing the Integrated Smart Array Controller, refer to Chapter 4 of the
ProLiant DL380 Set-Up and Installation Guide, or the instructions provided in the
Integrated Smart Array Controller option kit.
Removal and Replacement Procedures 2-39
System Board
To remove the system board:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Remove all expansion boards. See "PCI Expansion Board" earlier in this chapter.
4. Remove the riser board and brace. See "Riser Board and Brace" earlier in this chapter.
5. Disconnect all internal and external cables, including all power supply cables. See "Cable
Routing Diagrams" earlier in this chapter.
6. Remove any SDRAM DIMMs. See "Memory" earlier in this chapter.
7. Remove the processor(s). See "Processor" earlier in this chapter.
8. Remove the Processor Power Module(s). See "Processor Power Module" earlier in this
chapter.
9. Remove the CPU fan. See "CPU Fan" earlier in this chapter.
10. Remove the Integrated Smart Array Controller. See "Integrated Smart Array Controller"
earlier in this chapter.
11. Remove the one thumbscrew securing the system board to the chassis .
12. Slide the system board toward the front of the chassis 1.5 cm (.5 inch). Then, lift the
system board up off of the five alignment keys.
13. Remove the system board from the chassis
1
2
Figure 2-33. Removing the system board
Reverse steps 1 through 13 to replace the system board.
2-40 Compaq ProLiant DL380 Maintenance and Service Guide
System Board Battery
If the server no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to
10 years.
WARNING: This server contains either an internal lithium manganese dioxide, or a vanadium
pentoxide battery. There is risk of fire and burns if the battery pack is not handled properly. To
reduce the risk of personal injury:
I Do not attempt to recharge the battery.
I Do not expose to temperatures higher than 60C.
I Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
I Replace only with the spare designated for this product.
CAUTION: Loss of BIOS settings will occur if the lithium battery is removed. BIOS settings must
be reconfigured whenever the battery is replaced.
CAUTION: Batteries, battery packs, and accumulators should not be disposed of
together with general household waste. In order to forward them to recycling or
proper disposal, please use the public collection system or return them to, your
authorized Partners, or their agents.
IMPORTANT: Run the System Utility to configure the system after replacing the battery. See Chapter 3,
"Diagnostics and Troubleshooting," for more information.
Removal and Replacement Procedures 2-41
To replace the system board battery:
1. Complete the preparation procedures. See "Powering Down the Server" earlier in this
chapter.
2. Remove the server cover. See "Server Cover" earlier in this chapter.
3. Locate the battery on the system board . Pull the battery sideways to remove it from the
system board.
4. Install the new battery.
5. Run the System Configuration Utility to reconfigure the system. See Chapter 3,
"Diagnostics and Troubleshooting," for more information about reconfiguring the system.
1
Figure 2-34. Removing a system board battery
3
Chapter
Diagnostics and Troubleshooting
This chapter describes software and firmware diagnostic tools available for all Compaq server
products. The sections in this chapter are:
Diagnostic Tools Utility Overview
Default Configuration
Utilities Access
Power-On Self-Test (POST)
Diagnostics Software
Array Diagnostic Utility (ADU)
Integrated Management Log
Rapid Error Recovery
Remote Service Features
TM
ROMPaq Error Recovery Options
TM
Compaq Insight Manager
3-2 Compaq ProLiant DL380 Maintenance and Service Guide
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