time, you must reboot the server.
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Server Configuration and Utilities 7-7
System Configuration Utilities Main Menu
Menu Overview
This overview of the main menu options explains how to access the main
menu and set the Power-On features. The following options are available from
the main menu:
I System Configuration: This option guides you through each step of the
configuration process. Select the System Configuration option if a
configuration change is required, such as when you are
G Adding, replacing, or removing expansion boards
G Resolving hardware resource conflicts
G Adding a diskette or hard drive
I Operating System Installation: This option allows you to
G Install one of the operating systems listed, or
G Specify installation of an unlisted operating system
I Diagnostics and Utilities: This option tests and inspects your server.
I Exit from this Utility: This option restarts your server.
System Configuration Menu
When selecting System Configuration from the main menu, you can choose
the following options:
I Configure Hardware
I Power-On Defaults
I System Partition
I Configuration Backup
Configure Hardware
When you select the Configure Hardware option from the System
Configuration Menu, a screen displays the following five steps:
1. Important System Configuration Information: This step provides an
overview of the configuration process.
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7-8 Compaq ProLiant DL360 Setup and Installation Guide
2. Add or Remove Boards: Use this step to add any ISA boards to the
configuration or to remove any boards from the configuration.
When you power up the server, the system ROM automatically
configures PCI boards that you have added. If a user selection is
required, a POST message directs you to run the System Configuration
Utility. Additionally, you may use the System Configuration Utility to
change the default automatic settings.
When you power up the server, the system ROM automatically
reconfigures the server after you remove a PCI board or DIMM.
3. View or Edit Details: Use this step to make necessary configuration
changes.
IMPORTANT: If you edit a function or resource in Step 3, review Step 4.
4. Examine Required Switches: Find the appropriate board's switch and
jumper settings, and adjust them to match the settings displayed on the
screen.
5. Save and Exit: Use this step to save the configuration update when you
have made changes.
Power-On Defaults
If at any time you select the Power-On Defaults option from the System
Configuration Menu, you can set or change the following features at any time.
1. Set the current date in the format:
MM-DD-YYYY
2. Set the correct time in the format:
HH:MM:SS
3. Set the Power-On Num Lock state:
( ) OFF
(*) ON
* This step activates the numeric keypad when the server's
Power On/Standby switch is set to the on position.
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Server Configuration and Utilities 7-9
System Partition
Selecting the System Partition option from the System Configuration Menu
allows you to copy and delete .CFG files, and to create, upgrade, or delete a
system partition on the hard drive for the utilities.
IMPORTANT: Always configure your systemeither manually or through
SmartStartbefore attempting to perform operations associated with the System
Partition utility. If you fail to configure your server first, the System Partition routine will
have no partition or files on which to operate.
The following menu options are available:
I Create System Partition
I Upgrade System Partition
I Delete System Partition
I Copy Files
I Delete Files
Creating and Verifying a System Partition
If you used SmartStart to configure your server and install your operating
system, SmartStart automatically performed this procedure for you.
IMPORTANT: Use this procedure only if the operating system was not installed on the
server, and you wish to create a system partition.
1. Launch the SmartStart CD as previously described in this chapter.
IMPORTANT: The system partition requires
I About 32 MB of disk space at the beginning of a hard drive and
I An unused entry in the boot record
SmartStart prompts you to overwrite an existing DOS partition on the hard drive.
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7-10 Compaq ProLiant DL360 Setup and Installation Guide
2. If the system is configured and hard drive space is available for the
system partition, leave the SmartStart CD in the CD-ROM drive until
the following process is complete:
SmartStart automatically creates the partition and copies the Compaq
Utilities from the SmartStart CD to the partition. This process requires
two reboots and is complete when the SmartStart CD main menu
displays.
3. If the system is not configured, leave the SmartStart CD in the
CD-ROM drive until the following process is complete:
a. Select the second or third button on the first SmartStart screen to
configure the system automatically.
b. Wait for the system to boot and save the configuration. The
SmartStart CD creates the system partition and copies the Compaq
Utilities to it. This process requires two reboots. Leave the
SmartStart CD in the CD-ROM drive until the process finishes. The
process is complete when the SmartStart CD main menu displays.
4. Verify that the system partition exists by performing the following
procedure:
a. Remove any media from the CD-ROM drive and the diskette drive.
b. Reboot the system by pressing Ctrl+Alt+Del or by turning the
server Off and then On again.
c. Press F10 when the following prompt appears:
Press "F10" key for System Partition Utilities
IMPORTANT: The text appears for only 2 seconds. If you do not press F10 within the
2 seconds, you must reboot the server again.
d. If a system partition exists, the server boots to the partition. If the
partition does not exist, a message displays indicating that no system
partition exists.
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Server Configuration and Utilities 7-11
Upgrading the System Partition
To upgrade the system partition, use the following procedure:
1. Launch the SmartStart CD as previously described in this chapter.
2. When the main screen appears, select the System Configuration Utility,
the System Configuration Menu, System Partition option, and finally the
Upgrade System Partition option.
3. Select the utilities you wish to upgrade. SmartStart copies the new
utilities from the CD to your system partition.
Deleting a System Partition
To delete a partition, use the following procedure:
1. Insert the Compaq SmartStart and Support Software CD in the
CD-ROM drive, and turn on the computer.
2. Select the "System Configuration" feature when the main screen
appears.
3. Choose "System Partition" and then "Delete a System Partition."
The System Configuration Utility then displays the partitions available
for deletion, along with the following commands:
G Press Space to mark partitions for deletion.
G Press Esc to cancel the operation.
G Press Enter to execute the deletion routine.
4. At the confirmation screen, respond to the prompt to reboot the system.
Copying Files
To copy files, use the following procedure:
1. Insert the Compaq SmartStart and Support Software CD in the
CD-ROM drive, and turn on the computer.
2. Select the "System Configuration" feature when the main screen
appears.
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7-12 Compaq ProLiant DL360 Setup and Installation Guide
3. Choose "System Partition" and then "Copying Files."
The System Configuration Utility then displays the available
configuration files with the following commands:
G Press Space to mark files for copying.
G Press F7 to choose from the available source directories.
G Press Esc to cancel the operation.
G Press Enter to execute the copy routine.
4. Select a destination drive after you execute the copy routine, and press
Enter.
5. At the confirmation screen, respond to the prompt to reboot the system.
Deleting Files
To delete files, use the following procedure:
1. Insert the Compaq SmartStart and Support Software CD in the
CD-ROM drive, and turn on the computer.
2. Select the "System Configuration" feature when the main screen
appears.
3. Choose "System Partition" and then "Deleting Files."
The System Configuration Utility then displays the available
configuration files with the following commands:
G Press Space to mark files for deletion.
G Press F7 to choose from among the available directories.
G Press Esc to cancel the operation.
G Press Enter to execute the deletion routine.
4. Respond to the confirmation screen by choosing one of the following
options:
G Press Enter to execute the deletion routine.
G Press Esc to cancel the operation.
5. Reboot the system.
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Server Configuration and Utilities 7-13
Configuration Backup
The Configuration Backup option from the System Configuration Menu
allows you to
I Create a backup of the system configuration.
I Restore the system configuration from the backup.
Backup to a System Configuration
Saving and exiting from the System Configuration Utility generates a history
of the configuration. The System Configuration Utility maintains three
versions of the system configuration files: the current configuration and the
two previous configurations in both binary (.SCI) and text (.CHL) file formats.
I The .SCI files can restore a previous configuration through the System
Configuration Menu and Restore System Configuration from a .SCI File
submenu.
I The .CHL files are text-based files displaying information stored in the
corresponding .SCI file.
The following table describes each of the .SCI and .CHL files maintained by
your System Configuration Utility.
Table 7-1
System Configuration History Log Files
Filename Description
SYSTEM.SCI Current configuration information
SYSTEM1.SCI Previous configuration information
SYSTEM2.SCI Previous configuration information (oldest)
SYSTEM.CHL Textual representation of SYSTEM.SCI file
SYSTEM1.CHL Textual representation of SYSTEM1.SCI file
SYSTEM2.CHL Textual representation of SYSTEM2.SCI file (oldest)
CAUTION: Insufficient disk space for the System Configuration History Log
causes the System Configuration Utility to delete log files, starting with the
oldest files (SYSTEM2.SCI and SYSTEM2.CHL). The System Configuration Utility
continues to delete these files until enough disk space is available for the
current configuration backup and history files.
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Restoring a System Configuration
To restore a system configuration, use the following procedure:
1. Insert the Compaq SmartStart and Support Software CD in the
CD-ROM drive, and turn on the computer.
2. Select the "System Configuration" feature when the main screen
appears.
3. Choose "Configuration Backup" and then "Restoring a System
Configuration."
The System Configuration Utility then displays the available .SCI files
with the following commands:
G Press F7 to choose the .SCI file you want to restore from among
your available directories.
G Press Esc to cancel the operation.
G Press Enter to restore the configuration you have chosen.
If you choose to execute the restoration, the System Configuration
Utility will restore the configuration settings you chose and advise you
when the restoration is complete.
4. Choose one of the following options:
G Save the configuration and reboot the system.
G Review and modify your configuration settings.
G Reboot the system.
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Server Configuration and Utilities 7-15
Operating System Installation
Processor Operating Support
The Compaq ProLiant DL360 server supports single or dual processing
configurations, and it provides optimized software support for the following
operating systems:
I Microsoft
G Windows NT 4.0 Server
G Windows NT 4.0 Enterprise Edition
G Window NT 4.0 Terminal Server
G Windows 2000
I Novell NetWare 5.1
I SCO UnixWare 7.1.1
I Linux
G RedHat 6.2
G S.U.S.E. 6.3
G TurboLinux Server 6.0
G Caldera eServer 2.3
If you use Compaq SmartStart to install the operating system, the drivers are
installed automatically. When you select the Operating System Installation
feature from the System Configuration Utility main menu, the utility provides
prompts to simplify the installation.
First, the utility prompts you to select the correct operating system. Use the
arrow keys to select the operating system, and press Enter. The utility then
prompts you for the operating system CD or diskette.
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Loading Compaq Device Drivers
Compaq device drivers are located on the Compaq SmartStart and Support
Software CD. They are also available for download from the Compaq website:
http://www.compaq.com
IMPORTANT: Always check README files on Compaq SmartStart or any Software
Support Diskettes or CDs. If they are present, these files may contain information about
important software updates.
Microsoft Windows NT Device Drivers from
Compaq
Drivers that support Microsoft Windows NT 4.0 are available either on the
Compaq Support Software Diskette for Microsoft products (NT SSD) or on
the Compaq SmartStart and Support Software CD. SSD drivers may be newer,
and they have support for new functionality or problem fixes. If you use
Compaq SmartStart to install your operating system, the drivers are installed
automatically. Otherwise, you can use Compaq SmartStart to create the
Compaq SSD for Microsoft Windows NT to support a manual installation of
NT drivers.
For more information on driver installation, run the README.BAT file in the
root directory of the SSD for Microsoft Windows NT. This action will load the
WinHelp file NTREADME.HLP.
Compaq SmartStart Installation
If you use Compaq SmartStart to install the operating system, the drivers are
installed automatically.
Manual Installation
If you choose not to use SmartStart to configure the server, follow this
procedure:
1. Insert the Compaq SmartStart and Support Software CD into the
CD-ROM drive.
2. Boot your system.
3. Select Manual Installation.
4. Follow the instructions that display on the monitor.
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Server Configuration and Utilities 7-17
Special Considerations
I If you are using the Compaq NC3163 Fast Ethernet NIC
Embedded 10/100 WOL on a ProLiant DL360 server and you do not
plan to use the SmartStart installation process to set up your server, you
must install updated support software for your controller to connect
properly to the network.
I If you are performing a manual installation of the Integrated Smart
Array Controller, refer to the Compaq Integrated Smart Array
Controller User Guide.
Please review the README files on the Compaq SmartStart and Support
Software CD or Compaq SSD for Microsoft Windows NT diskettes for
additional details. For Microsoft Windows NT 4.0:
I You must choose Custom mode, not Express mode.
I During a text mode installation for the adapter driver, you must choose
IDE CD-ROM (Dual-Channel) driver to detect the IDE CD-ROM drive.
I During the text mode installation for disk controller adapter, you must
choose Other and insert the Compaq SSD for Microsoft Windows NT to
install the SCSI or array controller driver.
Novell Device Drivers from Compaq
Your server must have certain device drivers to operate with the Novell
operating systems. These drivers are located on the Compaq SmartStart and
Support Software CD shipped with the server. If you use Compaq SmartStart
to install the operating system, these drivers will be installed automatically.
Otherwise, you can use Compaq SmartStart to create Support Software for
Novell Products (NSSD) diskettes to support a manual installation of Novell's
operating systems.
For more information on these drivers, run the README.COM file in the root
directory on any of the Support Software for Novell Products diskettes.
Compaq SmartStart Installation
If you use SmartStart to install the operating system, the drivers are installed
automatically.
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7-18 Compaq ProLiant DL360 Setup and Installation Guide
Manual Installation
If you choose to configure the server without SmartStart, follow this
procedure:
1. Insert the Compaq SmartStart and Support Software CD into the
CD-ROM drive.
2. Boot your system.
3. Select Manual Installation.
4. Follow the instructions provided by the operating system that you are
installing.
SCO UnixWare Device Drivers from Compaq
If you are using the Compaq NC3163 Fast Ethernet NIC
Embedded 10/100 WOL on a ProLiant DL360 server and you do not plan to
use the SmartStart installation process to set up your server, you must install
updated support software for your controller to connect properly to the
network. Your server must have certain device drivers to operate under the
SCO UnixWare 7.1.1 operating system. Drivers that are not bundled with
SCO's shipping media are located on the Compaq SmartStart and Support
Software CD. There are three methods for installing the SCO operating system
onto your server.
An integrated Compaq SmartStart installation is available to assist you with
installation of your server by automatically creating the Compaq System
Partition with tools to help configure and diagnose your server. The Compaq
SmartStart and Support Software CD also includes all the SCO UNIX device
drivers for your system.
Alternatively, selecting the Manual Path after starting the Compaq SmartStart
and Support Software CD automatically creates the Compaq System Partition
server and allows you to use SCO's interview process. Depending on your
operating system, you may need to use the Compaq Boot Time Loadable
Drivers (BTLD) diskette or the Compaq Host Bus Adapters (HBA) diskette
along with the Compaq Extended Feature Supplement (EFS) diskette to install
all the driver support. These drivers must be downloaded onto diskettes with
tools available on the Compaq SmartStart and Support Software CD. To create
these diskettes, boot the Compaq SmartStart and Support Software CD and
follow the instructions to create Supplemental Support Software diskettes.
One of the diskettes on the Compaq EFS contains a bootable documentation
diskette. Before attempting to install the SCO UNIX software, run this diskette
and read the README file for the Compaq EFS. This file provides
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Server Configuration and Utilities 7-19
instructions for using the BTLD or HBA diskettes along with the SCO
installation media.
A third method is similar to the Manual Path method listed above; however,
you must run the Compaq System Configuration Utility to configure the
system, use the SmartStart and Support Software CD to create the EFS
diskettes for the SCO operating system release, and follow the manufacturer's
installation instructions. Once again, depending on the operating system, you
may need to use the Compaq Boot Time Loadable Drivers (BTLD) diskette or
the Compaq Host Bus Adapters (HBA) diskette along with the Compaq
Extended Feature Supplement (EFS) diskette to install all the driver support.
These utilities can be downloaded onto diskettes with tools available on the
Compaq SmartStart and Support Software CD.
To create utility diskettes, boot the Compaq SmartStart and Support Software
CD and follow the instructions to create Supplemental Support Software
diskettes. One of the diskettes on the Compaq EFS contains a bootable
documentation diskette. Before attempting to install the SCO UNIX software,
boot this diskette and read the README file for the Compaq EFS. This file
provides instructions for using the BTLD or HBA diskettes along with the
SCO installation media.
Compaq specific drivers either included with the EFS or packaged with SCO's
media include:
I Compaq Ethernet/Token Ring Adapter
I Automatic Server Recovery-2
I Compaq System Health
I Compaq ProLiant DL360 Storage System
I Compaq SCSI and Intelligent Disk Array
I Compaq Fibre Storage Array Support
I Compaq Remote Insight Board Support
I Compaq System Utilities
Special Considerations
Please check the README files on the Compaq SmartStart or EFS Diskettes
or CDs for additional details.
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7-20 Compaq ProLiant DL360 Setup and Installation Guide
Linux Device Drivers from Compaq
Your server must have certain device drivers to operate with the Linux
operating systems. The latest drivers, sources, support files, and driver
installation instructions for Linux are available on Compaq's FTP server.
Linux support diskettes for several distributions are also available on the FTP
server:
ftp://ftp.compaq.com/pub/linux
The Linux Smart Array driver is present in Linux kernels 2.2.11 and newer,
available on the Internet:
http://www.kernel.org
IMPORTANT: Your ProLiant DL360 SCSI hard drive online LED will not flash when you
use the Linux operating system and a nonarray SCSI controller.
Controller Driver Naming Conventions
For your convenience, the supported operating systems and their
corresponding driver names are listed in the following table.
Table 7-2
Controller Driver Naming Conventions
Operating System Driver Type Driver File Name
Microsoft Windows NT 4.0, NDIS N100NT.SYS
Windows 2000 N1000NT4.SYS
Novell NetWare 5.x (SP1) Novell 32-bit ODI Driver N100.LAN
N1000.LAN
SCO UnixWare 7 MDI Cnet/cet, n100, n1000c
Linux RedHat 6.2 MDI Eepro100
Linux S.U.S.E. 6.3
TurboLinux Server 6.0
Caldera eServer 2.3
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Server Configuration and Utilities 7-21
Diagnostics and Utilities
I When you select the Diagnostics and Utilities feature from the System
Configuration Utility main menu, the utility provides prompts to test,
inspect, upgrade, and diagnose the server.
I Diagnostics and Utilities are located on the system partition on the hard
drive and must be accessed when a system configuration error is
detected during the Power-On Self-Test (POST).
I Run the Inspect Utility after the computer has been configured to obtain
information about the operating system environment.
I For instructions on using the Diagnostics Utility and other Compaq
utilities, refer to the online section called "Diagnostics Tools."
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8
Chapter
Integrated Management Log
The Compaq Integrated Management Log (IML) records events and stores
them in an easy-to-view form. The IML records hundreds of events and then
time-stamps each event with one-minute granularity.
Events listed in the IML are categorized as one of four event severity levels:
I Status indicates that the message is informational only.
I Repaired indicates that corrective action has been taken.
I Caution indicates a non-fatal error condition has occurred.
I Critical indicates a component failure has occurred.
IML requires Compaq Operating System-dependent drivers. Refer to the
Compaq SmartStart and Support Software CD for instructions on installing the
appropriate drivers.
Viewing the Log
You can view recorded events in the IML in several ways, including the
following:
I From within the Compaq Insight Manager
I From within the Compaq Survey Utility
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8-2 Compaq ProLiant DL360 Setup and Installation Guide
Compaq Insight Manager
Compaq Insight Manager is a server management tool that provides in-depth
fault, configuration, and performance monitoring of hundreds of Compaq
servers from a single management console. The system parameters that are
monitored describe the status of all key server components. By being able to
view the events that may occur to these components, you can take immediate
action.
You can view and print the event list from within Compaq Insight Manager by
following the instructions below. You can also mark a critical or caution event
as repaired after the affected component has been replaced. For example, when
a failed fan has been replaced, you can mark the event as repaired, which
lowers the severity of the event.
NOTE: You can only view the list from the Recovery/Integrated Management Log screen
as described above. To print the list, follow the instructions below.
Viewing the Event List
To view the event list, follow these instructions:
1. From the Compaq Insight Manager, select the appropriate server; then
select View Device Data option. The selected server is displayed with
buttons around its perimeter.
2. Click Recovery.
3. Select the Compaq Integrated Management Log option.
4. If a failed component has been replaced, select the event from the list,
then select the Mark Repaired option.
Printing the Event List
To view the event list, follow these instructions:
1. From the Compaq Insight Manager, select the appropriate server. The
selected server is displayed with buttons around its perimeter.
2. Click Configuration.
3. Click Recovery.
4. Click Print.
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Integrated Management Log 8-3
Compaq Survey Utility
The Compaq Survey Utility is a serviceability tool available for Microsoft
Windows NT and Novell NetWare that delivers online configuration capture
and comparison to maximize server availability. It is available on the
Management CD in the Server Setup and Management pack, or it is available
on the Compaq website:
http://www.compaq.com
Refer to the Compaq Management CD for information on installing and
running the Survey Utility. After you have run the Survey Utility, you can
view the IML by loading the output of the utility (typically called
SURVEY.TXT) into a text viewer such as Microsoft Notepad. The event list
follows the system slot information. Once you have opened the text file, you
can print it using the print feature of the viewer.
List of Events
The event list displays the affected components and the associated error
messages. Though the same basic information is displayed, the format of the
list may be different depending whether you are viewing it from within
Compaq Insight Manager or from within the Compaq Survey Utility.
The following table identifies the event types (affected components) and
associated event messages.
Table 8-1
Event Messages
Event Type Event Message
Machine Environment
Fan Failure System Fan Failure (Fan X, Location)
Overheat Condition System Overheating (Zone X, Location)
Main Memory
Correctable Error threshold exceeded Corrected Memory Error threshold passed (Slot X, Memory Module X)
Corrected Memory Error threshold passed (System Memory)
Corrected Memory Error threshold passed (Memory Module unknown)
continued
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Table 8-1
Event Messages continued
Event Type Event Message
Uncorrectable Error Uncorrectable Memory Error (Slot X, Memory Module X)
Uncorrectable Memory Error (System Memory)
Uncorrectable Memory Error (Module Unknown)
Processor
Correctable Error Threshold exceeded Processor Correctable Error threshold passed (Slot X, Socket X)
Uncorrectable Error Processor Uncorrectable internal error (Slot X, Socket X)
PCI Bus Error PCI Bus Error (Slot X, Bus X, Device X, Function X)
Power Subsystem
System Configuration Real-Time Clock Battery Failing
Battery Low
Automatic Server Recovery
System Lockup ASR Lockup Detected: Cause
Operating System
System Crash Blue Screen Trap: Cause [NT]
Kernel Panic: Cause [UNIX]
Abnormal Program Termination: Cause [NetWare]
Automatic OS Shutdown Automatic Operating System Shutdown Initiated Due to Fan Failure
Automatic Operating System Shutdown Initiated Due to Overheat
Condition
Fatal Exception (Number X, Cause)
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9
Chapter
Troubleshooting
This chapter provides specific information to troubleshoot your
ProLiant DL360 server. Use it to find details about server startup and
operations errors.
For information about general troubleshooting techniques, error messages,
status messages, and preventative maintenance, refer to the Compaq Servers
Troubleshooting Guide. Also refer to the Compaq ProLiant DL360
Maintenance and Service Guide on the Compaq website:
http://www.compaq.com/support/techpubs/maintenance_guides/
When Your Server Will Not Start
If your server does not start, follow the preliminary steps listed below:
1. Verify that the system and monitor are plugged into a grounded,
working outlet.
2. Verify that your server meets the minimum hardware configuration
requirements. See the "Minimum Hardware Configuration" section later
in this chapter.
3. Verify that your power source is working properly. Refer to the "Power
Source" section in the Compaq Servers Troubleshooting Guide.
4. Verify that your power supply is working properly. See the "Front Panel
Status LED Indicators" section in Appendix C. Also, refer to the "Power
Source" section in the Compaq Servers Troubleshooting Guide.
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9-2 Compaq ProLiant DL360 Setup and Installation Guide
5. If the system does not complete the Power-On Self-Test (POST) or start
loading an operating system, refer to the "General Loose Connections"
section in the Compaq Servers Troubleshooting Guide.
6. If the server is power cycling, verify that the system is not rebooting
because of an Automatic Server Recovery-2 (ASR-2) reboot that is
caused by another problem. Refer to the Compaq Servers
Troubleshooting Guide for more information on this utility. Also refer to
the "System Short" section of that guide.
NOTE: When enabled, ASR-2 can restart your server and automatically load the operating
system. If a critical error occurs, ASR-2 logs the error in the Integrated Management Log
(IML) and restarts the server. Then, the system ROM pages the designated administrator
and executes the normal restart process.
7. Restart the server, and see "Normal Power-up Sequence" to verify that
your system starts correctly.
8. If by following these steps, you are unable to solve the problem, see
"Diagnosis Steps" later in this chapter to continue the troubleshooting
process.
Minimum Hardware Configuration
If errors occur, ensure that your server meets the initial minimum hardware
configuration standards listed below.
Table 9-1
Minimum Hardware Configuration
Component Minimum Specification
Processors One processor needs to be installed in processor socket 1.
Memory At least one socket must be populated with
133-MHz ECC registered SDRAM DIMM.
PCI riser board The PCI riser board assembly must be plugged in for server operation.
assembly
Also refer to the Compaq ProLiant DL360 Maintenance and Service Guide at
the Compaq website:
http://www.compaq.com/support/techpubs/maintenance_guides/
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Troubleshooting 9-3
Normal Power-Up Sequence
The following sequence of events occurs during normal operation when a
system that meets the minimum hardware requirements is powered up.
1. The front panel Power On/Standby LED turns from amber (standby) to
green (on).
2. The fans start up.
3. The server initializes in the following sequence:
a. System initialization
b. PCI auto configuration
c. Video initialization
d. Memory test
e. Memory initialization
f. Processor initialization
g. Power supply checking
h. System event checking
i. Diskette drive
j. CD-ROM
k. SCSI devices
l. Additional IDE devices
4. The operating system boots.
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9-4 Compaq ProLiant DL360 Setup and Installation Guide
Diagnosis Steps
If your server does not power up, or powers up but does not complete the
Power-On Self-Test (POST), answer the questions in the following table to
determine appropriate actions based on the symptoms observed. Based on the
answers to these questions, you will then be directed to one of a series of
tables, immediately following. Based on the answers to these questions, the
tables outline possible reasons for the problem, options available to assist in
diagnosis, possible solutions available, and references to other sources of
information.
If you choose to open the access panel of your ProLiant DL360 server,
Compaq assumes you are qualified in the servicing of computer equipment
and trained in recognizing hazards in products with hazardous energy levels.
Otherwise, contact your Compaq authorized service provider for support.
Table 9-2
Diagnosis Steps
Question Action
Did the Power On/Standby LED on the front See Table 9-3.
panel turn on?
Do you have video? See Table 9-4.
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Troubleshooting 9-5
Table 9-3
Did the Power On/Standby LED on the Front Panel Turn On?
See "Status LED Indicators" in Appendix C.
Answer Possible Reasons The Next Step
No There is no AC power. Verify that the system is attached to a
grounded, working outlet.
There is a broken connection between
the system board and Power On/Standby If the server does not start, further
switch. information is needed. Go to Table 9-4.
A power supply problem exists. The
power supply may not be connected or
inserted properly, it may have a damaged
connector, or it may have failed.
The user interface board may need to be
replaced or there may be a broken
connection between the system and user
interface board.
Yes and the The server is in standby mode. Press the Power On/Standby switch firmly
LED is amber. to power on the server.
An interlock problem may exist. PCI riser Reseat the PCI riser board assembly.
board assembly is not seated properly.
See Chapter 2 for instructions on
performing this process.
If the server does not start, further
information is needed. Go to Table 9-4.
If your Power On/Standby LED is green
Yes and the A power supply problem may exist. The
LED is green. power supply may not be connected or then you may assume the following is true:
inserted properly, may have a damaged
I AC power is connected to the power
connector, or it may have failed.
supply and providing adequate
The system board may need to be power.
replaced.
I The power supply is connected
A processor may have failed, or is not properly.
seated properly.
I The connection between the system
A memory module may have failed, or is
and user interface board is good.
not seated properly.
I The connection between the system
board and power switch is good.
Further information is needed. Go to
Table 9-4.
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9-6 Compaq ProLiant DL360 Setup and Installation Guide
Table 9-4
Do You Have Video?
Answer Possible The Next Step
Reasons
Yes Video is available for diagnosis. Determine the next step by observing
Power-On Self-Test (POST) progress and error messages.
Refer to the Compaq Servers Troubleshooting Guide for a complete
description of each POST error message.
No Video may not be On models equipped with the Remote Insight Lights-Out Edition
connected expansion board, the video cable must be connected to the video port on
properly. the rear of the expansion board; the video cable should not be
connected to the video port on the system board.
Verify that the video cable is connected to the video port on the rear of
the Remote Insight Lights-Out Edition expansion board.
Verify the video connections. Refer to "Video Problems" in the Compaq
Servers Troubleshooting Guide.
The switches Verify the switch settings on the system board. See Appendix E for
may not be set switch locations, definitions and settings.
correctly on the
system board.
A processor has 1. Remove a single processor.
failed, or it is not
2. Reseat the processor firmly.
seated properly.
3. If this does not solve the problem, replace with a known good
processor to identify the failed component.
A memory 1. Remove a single memory module.
module has
2. Reseat the memory module firmly.
failed, or it is not
seated properly. 3. If this does not solve the problem, replace with a known good
memory module to identify the failed component.
Are there any audible indicators, such as a series of beeps? A series of
auditory beeps will indicate the presence of a Power-On Self-Test
(POST) error message. Refer to the Compaq Servers Troubleshooting
Guide for a complete description of each beep sequence, and the
corresponding error messages.
Contact your Compaq authorized service representative.
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Troubleshooting 9-7
Problems After Initial Boot
Use the following table to troubleshoot server installation problems that occur
after the initial boot.
Table 9-5
Installation Problems
Problem Possible Cause Possible Solution
System cannot SmartStart Check the SmartStart Release notes provided on the
load SmartStart. requirement was SmartStart Online Reference Information.
not performed.
100-pin Check the cable between system board and
CD-ROM/diskette CD-ROM/diskette drive assembly backplane to ensure
drive assembly proper connection.
cable is not
connected to
system board.
Insufficient memory A "Insufficient Memory" message may display the FIRST
is available. time SmartStart is booted on certain unconfigured
systems. To correct the problem:
1. Turn off power to the server.
2. Insert the SmartStart and Support Software CD in the
CD-ROM drive
3. Power on the server.
Existing software is *Run the Compaq System Erase Utility. Please read the
causing conflict. cautionary note below. Refer to the instructions in the
Compaq Servers Troubleshooting Guide.
SmartStart fails Error occurs during *Follow the error information provided. If it is necessary to
during installation installation reinstall, run the Compaq System Erase Utility. Refer to the
instructions in the Compaq Servers Troubleshooting Guide.
CMOS not cleared *Run the Compaq System Erase Utility. Read the
cautionary note below. Refer to the instructions in the
Compaq Servers Troubleshooting Guide.
* CAUTION: The Compaq System Erase Utility causes the loss of all configuration information, as
well as the loss of existing data on all connected hard drives. Please read "Running the Compaq
System Erase Utility" and the associated warning in the Compaq Servers Troubleshooting Guide,
before performing this operation.
continued
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9-8 Compaq ProLiant DL360 Setup and Installation Guide
Table 9-5
Installation Problems continued
Problem Possible Cause Possible Solution
Server cannot A required Follow these steps:
load operating operating system
1. Note at which phase the operating system failed.
system. step was missed.
2. Remove any loaded operating system.
3. Refer to your operating system documentation.
4. Install the operating system again.
An installation Refer to your operating system documentation and to the
problem occurred. SmartStart Release Notes.
Use the System Configuration Utility to troubleshoot where
the installation failed.
A problem was Refer to the documentation provided with the hardware.
encountered with
the hardware you
have added to the
system.
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A
Appendix
Regulatory Compliance Notices
Regulatory Compliance Identification
Numbers
For the purpose of regulatory compliance certifications and identification, your
Compaq ProLiant DL360 server is assigned a Compaq series number. The
Compaq series number for this product is: Series ES1013. The Compaq
ProLiant DL360 server series number can be found on the product label, along
with the required approval markings and information. When requesting
certification information for this product, always refer to this series number.
This series number should not be confused with the marketing name or model
number for your Compaq ProLiant DL360 server.
Federal Communications Commission
Notice
Part 15 of the Federal Communications Commission (FCC) Rules and
Regulations has established Radio Frequency (RF) emission limits to provide
an interference-free radio frequency spectrum. Many electronic devices,
including computers, generate RF energy incidental to their intended function
and are, therefore, covered by these rules. These rules place computers and
related peripheral devices into two classes, A and B, depending upon their
intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B
devices are those that may reasonably be expected to be installed in a
residential environment (i.e., personal computers). The FCC requires devices
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A-2 Compaq ProLiant DL360 Setup and Installation Guide
in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
The rating label on the device shows which class (A or B) the equipment falls
into. Class B devices have an FCC logo or FCC ID on the label. Class A
devices do not have an FCC logo or FCC ID on the label. Once the class of the
device is determined, refer to the following corresponding statement.
Class A Equipment
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be required to
correct the interference at personal expense.
Class B Equipment
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
I Reorient or relocate the receiving antenna.
I Increase the separation between the equipment and receiver.
I Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
I Consult the dealer or an experienced radio or television technician for
help.
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Regulatory Compliance Notices A-3
Declaration of Conformity for Products Marked
with the FCC Logo United States Only
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding your product, contact:
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
or call 1-800-652-6672 (1-800-OK COMPAQ). (For continuous quality
improvement, calls may be recorded or monitored.)
For questions regarding this FCC declaration, contact:
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
or call 281-514-3333.
To identify this product, refer to the part, series, or model number found on the
product.
Modifications
The FCC requires the user to be notified that any changes or modifications
made to this device that are not expressly approved by Compaq Computer
Corporation may void the user's authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic
RFI/EMI connector hoods in order to maintain compliance with FCC Rules
and Regulations.
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A-4 Compaq ProLiant DL360 Setup and Installation Guide
Canadian Notice (Avis Canadien)
Class A Equipment
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numrique de la classe A respecte toutes les exigences du
Rglement sur le matriel brouilleur du Canada.
Class B Equipment
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numrique de la classe B respecte toutes les exigences du
Rglement sur le matriel brouilleur du Canada.
European Union Notice
Products with the CE Marking comply with both the EMC Directive
(89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the
Commission of the European Community.
Compliance with these directives implies conformity to the following
European Norms (in brackets are the equivalent international standards):
I EN55022 (CISPR 22) - Electromagnetic Interference
I EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic
Immunity
I EN60950 (IEC950) - Product Safety
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Regulatory Compliance Notices A-5
Japanese Notice
Taiwanese Notice
Laser Devices
All Compaq systems equipped with a laser device comply with safety
standards, including International Electrotechnical Commission (IEC) 825.
With specific regard to the laser, the equipment complies with laser product
performance standards set by government agencies as a Class 1 laser product.
The product does not emit hazardous light; the beam is totally enclosed during
all modes of customer operation and maintenance.
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A-6 Compaq ProLiant DL360 Setup and Installation Guide
Laser Safety Warnings
WARNING: To reduce the risk of exposure to hazardous radiation:
I Do not try to open the laser device enclosure. There are no
user-serviceable components inside.
I Do not operate controls, make adjustments, or perform procedures to the
laser device other than those specified herein.
I Allow only Compaq authorized service technicians to repair the laser
device.
Compliance with CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and
Drug Administration implemented regulations for laser products on
August 2, 1976. These regulations apply to laser products manufactured from
August 1, 1976. Compliance is mandatory for products marketed in the United
States.
Compliance with International Regulations
All Compaq systems equipped with laser devices comply with appropriate
safety standards including IEC 825.
Laser Product Label
The following label or equivalent is located on the surface of the Compaq
supplied laser device.
This label indicates that the product is
classified as a CLASS 1 LASER
PRODUCT. This label appears on a
laser device installed in your product.
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Regulatory Compliance Notices A-7
Laser Information
Laser Type Semiconductor GaAIAs
Wave Length 780 nm +/- 35 nm
Divergence Angle 53.5 degrees +/- 0.5 degrees
Output Power Less than 0.2 mW or 10,869 Wm-2 sr-1
Polarization Circular 0.25
Numerical Aperture 0.45 inches +/- 0.04 inches
Battery Replacement Notice
Your computer is provided with an internal Lithium battery or battery pack.
There is a danger of explosion and risk of personal injury if the battery is
incorrectly replaced or mistreated. Replacement is to be done by a Compaq
authorized service provider using the Compaq spare designated for this
product.
For more information about battery replacement or proper disposal, contact
your Compaq authorized reseller or your authorized service provider.
WARNING: Your computer contains an internal Lithium Manganese Dioxide, or
a Vanadium Pentoxide, or an alkaline battery pack. There is risk of fire and
burns if the battery pack is not handled properly. To reduce the risk of personal
injury,
I Do not attempt to recharge the battery.
I Do not expose to temperatures higher than 60C.
I Do not disassemble, crush, puncture, short external contacts, or dispose of
in fire or water.
I Replace only with the Compaq spare parts designated for this product.
Batteries, battery packs, and accumulators should not be disposed
of together with the general household waste. To forward them to
recycling or proper disposal, please use the public collection system
or return them to Compaq, your authorized Compaq Partners, or
their agents.
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A-8 Compaq ProLiant DL360 Setup and Installation Guide
Power Cords
The power cord set included in your server meets the requirements for use in
the country where you purchased your server. If you need use this server in
another country, you should purchase a power cord that is approved for use in
that country.
The power cord must be rated for the product and for the voltage and current
marked on the product's electrical ratings label. The voltage and current rating
of the cord should be greater than the voltage and current rating marked on the
product. In addition, the diameter of the wire must be a minimum of 1.00 mm
or 18AWG, and the length of the cord must be between 6 feet (1.8 m) and
12 feet (3.6 m). If you have questions about the type of power cord to use,
contact your Compaq authorized service provider.
IMPORTANT: Route power cords so that they will not be walked on or pinched by items
placed upon or against them. Pay particular attention to the plug, electrical outlet, and the
point where the cords exit from the product.
Mouse Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
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B
Appendix
Electrostatic Discharge
To prevent damaging the system, be aware of the precautions you need to
follow when setting up the system or handling parts. A discharge of static
electricity from a finger or other conductor may damage system boards or
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