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3-4 Compaq ProLiant ML570 Troubleshooting Guide
Processor Configuration Switch (SW4)
This switch is used to select the front-side bus to processor ratio.
on
1
2
3
4
Figure 3-2. Processor configuration switch (SW4)
Table 3-2
Processor Configuration Switch (SW4)
Processor/Front-side Bus Position Position Position Position
Speed 1 2 3 4
Reset On On On On
700/100 On Off On Off
750/100 Off Off On Off
800/100 On Off Off On
Reset Off Off Off Off
Note: All supported processor core frequency settings are listed above. All other
combinations are reserved.
Note: All processor speeds listed above may or may not be available for your server.
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Switch Settings 3-5
Service Switch (SW6)
The service switch is used by Compaq authorized service providers during the
course of service or repair, and should not be changed for any reason.
CAUTION: Do not change these switches from the indicated default settings.
The service switch may be used only during the course of service or repair by
Compaq authorized service providers.
on
1
2
3
4
Figure 3-3. Service switch (SW6) default settings
Table 3-3
Service Switch (SW6)
Position Default Description
1 Off Reserved
2 Off Reserved
3 On Reserved
4 On Reserved
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A
Appendix
System Specifications
Minimum Hardware Configuration
Make sure that your server meets the requirements for minimum hardware
configuration. During the troubleshooting process, it may be necessary to
reduce your system to its minimum configuration, replacing each option one at
a time to determine the cause of failure.
Table A-1
Minimum Hardware Configuration
Component Minimum Specification
Processors A minimum of one processor needs to be installed, with a terminator installed in each slot
that does not contain a processor.
Power Supply At least two hot-plug power supplies must be installed.
Fans At least two system fans, one I/O fan, and three drive fans must be installed.
Memory At least two sockets (one bank) must be populated with 100-MHz SDRAM DIMMs.
Also refer to the Compaq ProLiant ML570 Maintenance and Service Guide at
the Compaq website:
http://www.compaq.com/support
Follow the link for maintenance and service guides and download the guide
provided for your server.
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A-2 Compaq ProLiant ML570 Troubleshooting Guide
Operating System Support
To operate properly, your server must have a supported operating system. The
following table lists the operating systems and version numbers supported by
this server.
Table A-2
Supported Operating Systems
Operating System Version(s) Supported
Novell NetWare 4.2, 5
Microsoft Windows NT Server 4.0, 4.0 Enterprise Edition
Microsoft Windows 2000 Server
IBM OS/2 Warp Server 4.0, Advanced 4.0
SCO OpenServer 5.04, 5.05
SCO UnixWare 7.1
Sun Solaris for Intel Platforms 2.6, 7
Linux Red Hat Linux 6.1
Banyan VINES 8.0, 8.5
Refer to "Diagnosing the Problem" and "Software Problems" in the Compaq
Servers Troubleshooting Guide.
I "Diagnosing the Problem" provides you with the information you will
need to collect when diagnosing software problems and to provide when
contacting support.
I "Software Problems" provides you with instructions on how to upgrade
your operating system and its drivers. It also tells you what recovery
options are available and offers advice on minimizing downtime.
For updated information on supported operating systems, refer to the
Compaq website:
http://www.compaq.com
For the latest information on Linux version and support, log on to the
Internet at
http://www.compaq.com/products/servers/linux.html
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Index
configuration
lock settings 3-1, 3-2
A
minimums A-1
configuration switches 3-1
AC power status LED
boot diskette 3-1, 3-3
defined 2-8
invalidate NVRAM 3-2, 3-3
illustration 2-8
maintenance 3-1, 3-2, 3-3
location 2-8
processor 3-4
access panel warning 1-5, 2-10
set password protection 3-2,
airflow warning 1-5, 2-10
3-3
audible indicators 1-7
SW1 3-1
auto-detection video 3-1, 3-2
system 3-1, 3-2, 3-3
validate NVRAM 3-1, 3-2,
B
3-3
beep codes 1-7
boot diskette configuration D
switches 3-1, 3-3
boot from diskette drive 3-1, 3-3 data loss warning 1-5, 2-10
boot sequence settings 3-1, 3-3 default switch settings 3-1
diagnosing problems
CMOS 1-9
C
configure-to-order
CMOS, diagnosing problems 1-9 systems 1-10
Compaq installation 1-9, 1-10
authorized reseller xiii memory 1-4, 1-7
resources internationally xiii new hardware 1-10
website xii power 1-1, 1-4, 1-5, 1-6
Compaq System Erase Utility power cycling 1-2
caution 1-9 processors 1-4, 1-7
uses 1-9 SmartStart 1-9, 1-10
warning 1-9 startup 1-1, 1-2, 1-4, 1-5, 1-6,
1-7, 1-9, 1-10
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2 Compaq ProLiant ML570 Troubleshooting Guide
power supply error status 2-8
steps to take 1-1, 1-2, 1-4, 1-5,
power supply status 2-2, 2-8
1-6, 1-7, 1-8, 1-9, 1-10
summary 2-1
system short 1-2
system status 2-2
video 1-7
diagnostic LEDs 2-9
defined 2-9 F
summary 2-2
failure condition recovery See
DIP switches
ROMPaq disaster recovery
configuration 3-1
fans
default 3-3
diagnosing problems 2-9
diskette drive boot
LED illustrations 2-2
override 3-3
LEDs 2-2, 2-3
lock configuration 3-2
LEDs defined 2-3
maintenance 3-3
minimum configuration A-1
NVRAM 3-3
status 2-2, 2-3
password disable 3-3
status LED 2-3
peripheral board 3-1
Flash ROM xii
rack-mount enable 3-2
front panel LEDs 2-2, 2-3
SW1 3-2
system board 3-4, 3-5
video disable override 3-2 H
drivers xii, A-2
hard drive activity LED
defined 2-5, 2-6
E
illustration 2-4
location 2-4
electric shock icon x
hard drive fault LED
electric shock warnings x, xi
defined 2-5, 2-6
electrical shock warning 1-4
illustration 2-4
embedded video disable 3-1
location 2-4
equipment damage warning vii
hard drive LEDs
equipment damage warnings xi
activity 2-5, 2-6
Erase Utility See Compaq System
defined 2-5, 2-6
Erase Utility
fault 2-5, 2-6
exclamation point icon x
illustration 2-4
external LEDs
location 2-4
AC power status 2-8
online 2-5, 2-6
fan status 2-2
summary 2-1
hard drive activity status 2-4
hard drive online LED
hard drive fault status 2-4
defined 2-5, 2-6
hard drive online status 2-4
illustration 2-4
hard drive status 2-4
location 2-4
memory status 2-2
hard drives
network activity status 2-7
LEDs defined 2-5, 2-6
network controller status 2-7
status 2-5, 2-6
network link status 2-7
Power On/Standby status 2-2
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Index 3
hardware L
minimum specifications A-1
LEDs
troubleshooting problems after
AC power status 2-8
adding 1-10
diagnostic 2-9
hazard symbol x
fan status 2-2, 2-3
hazardous energy circuit
front panel 2-2, 2-3
symbol x
hard drive 2-4, 2-5, 2-6
warning vii, x
hard drive activity 2-5, 2-6
help
hard drive fault 2-5, 2-6
additional sources xii
hard drive online 2-5, 2-6
Compaq authorized resellers,
hot-plug hard drive 2-4, 2-5,
telephone numbers xii
2-6
Compaq website xii
interlock 2-12
technical support telephone
internal 2-9
numbers xii
Internal Diagnostic
hot-plug hard drive LEDs See
Display 2-10
LEDs. See hard drive LEDs
memory 2-2, 2-3
memory board interlock 2-12
I memory status 2-2, 2-3
network activity status 2-7
icons on equipment x
network controller status 2-7
IDD See Internal Diagnostic
network link status 2-7
Display
network status 2-7
installation
peripheral board
operating system
interlock 2-12
problem 1-10
Power On/Standby status 2-2,
SmartStart errors 1-9
2-3
SmartStart failure 1-9
power supply backplane
insufficient memory message
interlock 2-12
during install 1-9
power supply diagnostic 2-8
integrated video disable 3-2
power supply error status 2-8
interlock LEDs
power supply status 2-2, 2-3
memory board 2-12
processor interlock 2-12
peripheral board 2-12
summary 2-1
power supply backplane 2-12
system status 2-2, 2-3
processors 2-12
Linux A-2
Internal Diagnostic Display 2-10
internal LEDs
fans 2-9
interlock 2-12
Internal Diagnostic
Display 2-10
summary 2-2
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4 Compaq ProLiant ML570 Troubleshooting Guide
network link status LED
M
defined 2-7
maintenance and service guide illustration 2-7
website xiii, A-1 location 2-7
maintenance switch 3-2, 3-3 NVRAM 3-1, 3-2
memory
diagnosing problems 1-4, 1-7,
O
2-9
insufficient during install 1-9 on-board video disable 3-1, 3-2
LED illustrations 2-2 operating systems
LED locations 2-2 installation problems 1-10
LEDs 2-2, 2-3 supported A-2
LEDs defined 2-3
memory status LED 2-3
P
minimum configuration A-1
status 2-2, 2-3 password protection configuration
memory board interlock LED 2-12 switches 3-2, 3-3
memory status LED 2-3 peripheral board
defined 2-3 DIP switches 3-1
illustration 2-2 interlock LED 2-12
location 2-2 personal injury warnings vii
minimum configuration A-1 POST messages
fans A-1 audible indicators 1-7
memory A-1 beep codes 1-7
power supplies A-1 Power On/Standby
processors A-1 LED 2-2, 2-3
minimum specifications A-1 LED defined 2-3
LED illustration 2-2
LED location 2-2
N
status 2-2, 2-3
network activity status LED switch 1-5, 2-10
defined 2-7 warning 1-5, 2-10
illustration 2-7 when to push switch 1-5, 2-10
location 2-7 power problems diagnosis 1-1,
network controller status LED 1-4, 1-5, 1-6
illustration 2-7 power supplies
location 2-7 diagnostic LEDs 2-8
network controller status LEDs LED illustrations 2-2, 2-8
activity status 2-7 LED locations 2-2, 2-8
defined 2-7 LEDs 2-2, 2-3, 2-8
link status 2-7 LEDs defined 2-3
summary 2-1 minimum configuration A-1
status 2-2, 2-3, 2-8
status LED 2-2, 2-3
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Index 5
power supply backplane interlock R
LED 2-12
resources
power supply diagnostic LEDs 2-8
Compaq Servers
AC power status 2-8
Troubleshooting
defined 2-8
Guide xiii
error status 2-8
in this book viii
illustration 2-8
international xiii
illustrations 2-8
maintenance and service
locations 2-8
guide xiii
summary 2-1
setup and installation
power supply error status LED
guide xiii
defined 2-8
where do I find it? viii
illustration 2-8
resources, factory-installed software
location 2-8
problems 1-10
power supply LEDs
RJ-45 receptacle symbol x
locations 2-2
ROMPaq disaster recovery 3-3
power supply status LED
defined 2-3
illustration 2-2 S
location 2-2
screwdriver icon x
power-on sequence 1-3
server keeps rebooting, diagnosing
problems
problems 1-2
CMOS 1-9
settings
fans 2-9
boot sequence 3-1, 3-3
how to diagnose 1-4, 1-5, 1-6,
configuration lock 3-1, 3-2
1-7, 1-8, 1-9, 1-10
configuration switches 3-1
installation 1-9, 1-10
default 3-3
memory 2-9
diskette drive boot
new hardware added 1-10
override 3-3
power 1-1, 1-4, 1-5, 1-6
lock configuration 3-2
power cycling 1-2
maintenance 3-3
processors 2-9
NVRAM 3-3
SmartStart 1-9, 1-10
password disable 3-3
startup 1-1, 1-2, 1-4, 1-5, 1-6,
rack-mount enable 3-2
1-7, 1-8
video disable override 3-2
system short 1-2
SmartStart
video 1-7
diagnosing installation
processors
failure 1-9
diagnosing problems 1-4, 1-7,
installation failure 1-9
2-9
installation problems 1-9
LED locations 2-2
memory problems 1-9
LEDs 2-12
minimum configuration A-1
status 2-12
switch settings 3-4
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6 Compaq ProLiant ML570 Troubleshooting Guide
system status LEDs 2-2, 2-3
standby mode
defined 2-3
how to enter 1-5, 2-10
fan status 2-2, 2-3
switch 1-5, 2-10
illustration 2-2
warning 1-5, 2-10
location 2-2
when to use 1-5, 2-10
memory status 2-2, 2-3
start up sequence 1-3
Power On/Standby status 2-2,
startup problem diagnosis 1-1, 1-4,
2-3
1-5, 1-6
power supply status 2-2, 2-3
status
summary 2-1
fans 2-2, 2-3
hard drives 2-5, 2-6
memory 2-2, 2-3 T
network 2-7
technical support xii
Power On/Standby 2-2, 2-3
telephone numbers xiii
power supplies 2-2, 2-3, 2-8
telephone symbol x
system 2-2, 2-3
text conventions ix
supported operating systems A-2
troubleshooting
SW1 See configuration switches
CMOS problems 1-9
switch banks viii
fan problems 2-9
switch settings
installation problems 1-9,
default 3-1, 3-3, 3-5
1-10
diskette drive boot
memory problems 1-4, 1-7,
override 3-3
2-9
lock configuration 3-2
new hardware problems 1-10
maintenance 3-3
power cycling 1-2
NVRAM 3-3
power problems 1-1, 1-4, 1-5,
password disable 3-3
1-6
processor 3-4
processor problems 1-4, 1-7,
rack-mount enable 3-2
2-9
ROMPaq disaster
server keeps rebooting 1-2
recovery 3-3
SmartStart problems 1-9, 1-10
service 3-5
startup problems 1-1, 1-4, 1-5,
system board 3-4, 3-5
1-6
video disable override 3-2
steps to take 1-1, 1-2, 1-4, 1-5,
symbols
1-6, 1-7, 1-8, 1-9, 1-10
in text ix
system short 1-2
on equipment x
video problems 1-7
system board
DIP switches 3-4, 3-5
LEDs 2-12
system interlock LEDs
function 2-12
identifying interlock
fault 2-12
illustrated 2-12
locating 2-12
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Index 7
hot surfaces x
V
multiple sources of power x
video personal injury vii, xi
auto-detection 3-1, 3-2 Power On/Standby switch 1-5,
diagnosing problems 1-7 2-10
embedded 3-1 standby mode 1-5, 2-10
enable on-board 3-1 weight xi
integrated 3-2 websites
switch settings 3-2 CarePaqs xiii
Compaq xii
drivers xii
W
Flash ROM xii
warnings x Linux information A-2
access panel 1-5, 2-10 maintenance and service
airflow 1-5, 2-10 guide xiii
data loss 1-5, 2-10 service and support
electric shock x, xi upgrades xiii
electrical shock 1-4 warranty xiii
equipment damage vii, xi weight warning xi
hazardous energy
circuits vii, x
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